Unread Message Indicator: Catch Up Faster in GoHighLevel Conversations

The unread message indicator update adds two simple things inside GoHighLevel Conversations. But together, they kill a very real daily headache.

Change 1: The “New” divider now shows up in the thread

When you open a conversation that has unread messages, GoHighLevel inserts a visible divider that literally marks the spot where unread messages begin. So instead of guessing, you can instantly see:

• Everything above the divider = already read
• Everything below the divider = new stuff you still need to handle

Change 2: Auto-scroll takes you straight to the first unread message

• This is the time-saver. The moment you open an unread conversation, GoHighLevel jumps you down to the first unread message automatically. No hunting. No endless scrolling. No “Did I already read this part?” second-guessing.

Change 3: The “New” indicator only clears when you take action

• This part matters more than people realize. The “New” divider doesn’t disappear just because you clicked away or refreshed the page. It stays until one of these happens:
  • You reply in the conversation, or
  • You manually mark the conversation as read

That means your team can safely bounce between conversations and still come back later without losing the “this is where you left off” marker.

Important note about the April 23, 2026 cutoff

• The “New” divider will only show for messages received after April 23, 2026. So if you’re testing this feature in an older thread and nothing shows up, it might not be broken. It might just be too old to qualify.

Before this update, unread messages in GoHighLevel Conversations were easy to lose. You would open a long thread, see it was unread, and still have to scroll to figure out what changed. In busy inboxes, that means wasted time and missed replies.

Now the unread message indicator fixes that. When you open an unread conversation, GoHighLevel auto-scrolls you straight to the first unread message. You also get a clear “New” divider so you can see where unread messages begin.

This makes daily inbox work simpler for agencies and teams. You stop guessing, you stop re-reading old parts of the thread, and you get to the message that needs your attention right away.

The unread message indicator helps you respond faster, and that is the whole game in Conversations. When you spot unread messages quickly, you cut down on delays, missed replies, and awkward “sorry, just seeing this now” follow-ups.

Here’s what you get right away:

• Faster reply times because you land on the first unread message instantly
• Fewer missed messages buried in long threads and activity logs
• Less backtracking since you can see exactly where “New” starts
• Easier handoffs when multiple team members touch the same inbox

This is especially useful if you run a busy agency inbox, have VAs doing message triage, or manage multiple sub-accounts. Instead of wasting time hunting for the latest reply, you open the thread, see the unread message indicator, and handle what needs attention.

This is a Labs toggle. You are not changing your Conversations setup, and you are not rebuilding anything. You are simply turning on the unread message indicator so GoHighLevel can auto-scroll to the first unread message and show the “New” divider inside long threads.

Here are the steps to create and schedule Facebook background posts in GHL.

• Access the Settings area in GoHighLevel.
• Open Labs in Settings.
• Find and turn on the unread message indicator feature.
• Confirm the unread message indicator is active in Conversations.

To start make sure you are logged in to your GoHighLevel sub-account.

• Go to the bottom of the Main Menu on the left-hand sidebar.

1.1 Click the Settings gear icon ⚙️.

• This opens the Settings dashboard.

2.1 Inside Settings scroll toward the bottom of the menu.

• This helps you find Labs faster.

2.2 Click Labs.

• This opens the Labs feature list.

• This is the specific toggle that enables the “New” divider and auto-scroll in Conversations.

3.1 In the Labs search bar, type unread.

• This filters the Labs list to the right feature.

3.2 Find “Conversations: Quickly Find Unread Messages with New Indicators.”

• This is the unread message indicator feature.

3.3 Toggle the feature to ON.

• Refresh the page if it does not apply right away.

• This makes sure the new unread experience is working in your inbox.

4.1 Click Conversations on the left-hand sidebar.

• This takes you back to your Conversations inbox.

4.2 Open a conversation that has unread messages.

• This is the best way to test the feature.

4.3 Confirm the thread auto-scrolls to the first unread message.

• This confirms auto-scroll is working.

4.4 Look for the “New” divider inside the thread.

• This marks where unread messages begin.

Important note: The “New” divider only shows for messages received after April 23, 2026. If you test on older unread messages, you may not see the divider even if the toggle is on.

The unread message indicator is simple, but your team still needs a clear way to use it. Decide how you want to clear it. If you reply, it shows the thread was handled inside Conversations. If you mark it as read, it usually means it was handled somewhere else, like a call or an internal note.

For shared inboxes, treat the unread message indicator like your starting line. Open the Unread list, click the next thread, and work only what is below the “New” divider. That keeps everyone focused on what is actually new, not what looks new.

When you roll this out in a sub-account, test it with a fresh inbound message. Old threads may not show the divider due to the cutoff date. A quick test saves you from chasing a “bug” that is really just a timing issue.

The unread message indicator helps you respond faster, and that matters in every business. Leads go cold fast. Clients get impatient fast. When your team can find the newest message right away, you cut down on delays and avoid missed replies.

In a busy agency inbox, this shows up in simple ways. A client replies inside a long thread, and your VA does not have to scroll to find it. A sales rep opens a lead conversation and lands on the first unread message, ready to respond. It keeps the day moving without the “where did that go?” problem.

Over time, this creates a cleaner workflow. Your team spends less time hunting, re-reading, and guessing. They spend more time replying, booking, and resolving issues. That is what the unread message indicator is really for.

The unread message indicator is one of those small GoHighLevel updates that fixes a daily problem fast. You open an unread conversation, jump straight to the first unread message, and the “New” divider shows you exactly where to start.

If you manage long threads, shared inboxes, or multiple sub-accounts, this keeps your team focused on what is actually new. Less scrolling. Fewer missed replies. Faster response times.

Turn it on in Labs, test it with a fresh inbound message, and decide a simple team rule for clearing it. Are you going to clear the unread message indicator by replying, or by marking as read?