Internal WhatsApp Notifications Now in GHL Workflows

The internal WhatsApp notifications action in GoHighLevel workflows has always been a simple yet powerful way to keep your team informed. It allowed you to send internal messages via email or SMS when key actions happened—like a lead opting in, a deal moving stages, or an appointment being booked.

Now, GoHighLevel has leveled up that action by adding WhatsApp to the list of notification types.

That means you can now:

• Select WhatsApp as the method of delivery
• Choose the user type (like Assigned User, Specific User, etc.)
• Pick from pre-approved WhatsApp templates for internal alerts

It’s fast, familiar, and frictionless. Email’s messy. Messages get lost. But now, you can send quick internal updates on WhatsApp—right where your team’s already talking. It’s perfect for agencies juggling leads, onboarding, and support—all from inside the same workflow.

When your team moves fast, your internal alerts need to move faster. Email can get buried. SMS is hit or miss. But WhatsApp? Most team members check it instantly.

That’s why adding internal WhatsApp notifications is a big win for agencies, VAs, and ops teams that rely on speed.

Here’s why it matters:

• Instant delivery – Notifications hit WhatsApp in real-time, reducing delay between events and action.
• Mobile-first – Your team doesn’t need to refresh their inbox; they’ll get the ping on their phones.
• Clutter-free – Keeps alerts separate from the flood of client messages or task threads.
• Streamlined workflows – All from the same workflow automation—no switching tools or channels.

Use it to:

• Alert your VA when a lead fills out a form
• Notify your closer when a new call is booked
• Ping your admin when a payment fails

It’s internal messaging done right—built for real-time business needs.

Tired of emails getting ignored or responses coming in way too late? This solves it. With internal WhatsApp notifications alerts built right into your workflows, your team sees the message fast—right on their phone. Setup’s simple and takes just a few clicks.

1.1 From your GHL account, go to the Main Menu on the left.
1.2 Click on Automation > Workflows.

2.1 Click +Create Workflow to start a new one, or open an existing one where you want to add internal notifications.

3.1 Click the + to add an action.
3.2 Search for and select Internal Notification.

4.1 In the action settings, locate the Type of Notification dropdown.
4.2 Select WhatsApp.

5.1 Decide which team member should get the alert—this could be the assigned user or someone specific.

5.2 Then, pick the WhatsApp message you want to use from your approved template list.

6.1 Click Save Action.
6.2 Run a test to confirm the WhatsApp notification is being sent correctly to the selected user.

That’s it. Your internal alerts are now turbocharged with instant WhatsApp delivery.

This WhatsApp feature is powerful—if you don’t overdo it. Use it to send real updates your team actually needs.

• Only tie alerts to high-priority actions—like new leads, missed calls, or failed payments. Skip the fluff so your team stays focused on what matters.
• Personalize your templates
  Use contact merge fields to include names, appointment times, or pipeline stages. A little personalization goes a long way in helping your team take the right action fast.
• Coordinate with time zones
  If your team is spread across regions, build time-based logic into your workflow or use conditional actions to avoid sending messages at odd hours.
• Test templates before going live
  Always preview the WhatsApp message with your internal team before turning on automations. Make sure the tone and structure match your internal communication style.
• Avoid duplication with other alerts
  If you’re already using SMS or email internal notifications, consider disabling them once WhatsApp is active—too many alerts can cause burnout.
• Use role-specific alerts
  Tailor workflows so the right message hits the right person. Don’t blast everyone. Choose Assigned User, Specific User, or User Type filters carefully.

A couple of smart adjustments can make this tool seriously powerful.

When your internal team moves quicker, your entire business benefits. With internal WhatsApp notifications, you’re eliminating lag between what happens in your pipeline and how fast your team reacts.

Here’s what this means in practical terms:

• Your team hears about new leads right away—no waiting, no wondering. As soon as someone books or opts in, the alert hits their internal WhatsApp notifications.
• Nothing falls through the cracks – Missed call? Failed payment? Change in lead status? Your team knows right away and can act immediately.
• Improved accountability – You’ll know who’s getting alerted, and you can build automations around task ownership and timelines.
• Less tool switching – No need to check multiple inboxes or apps. Now your team doesn’t have to check another tool—alerts land right inside WhatsApp, where they’re already chatting.

It keeps things moving fast and helps you stay ahead of what matters.

For example, a sales team might use it to instantly ping reps when a hot lead gets tagged as “Book Now.” The assigned rep is notified instantly—right on their phone—and closes the deal faster than ever before. That’s operational speed in action.

GoHighLevel’s new support for internal WhatsApp notifications brings speed and simplicity to your team communications—right inside your existing workflows.

Now you can reach your team the second something important happens—no more waiting on inboxes or dashboards. Just fast, direct alerts on WhatsApp.

That kind of speed adds up. More leads answered, fewer tasks missed.

If you haven’t tried it yet, set up one workflow and see how quickly things move.

Already tried it? Let’s hear how it’s working for you.

Let us know how it’s working for you—and if it’s improving your speed to lead or team coordination!