Open Invoices for Failed Subscription Payments

Never Lose a Payment Again – Recover Failed Subscription Payments Automatically!

With the Open Invoice feature, businesses can now automatically generate and send invoices when a GHL Subscription payment fails.

Instead of losing revenue due to unsuccessful transactions, this feature ensures customers receive an invoice and have another way to complete their payment. By automating this process, businesses can improve cash flow and reduce subscription churn.

If you’re relying on subscription-based billing, this update is a must-have for keeping your revenue stable.

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What’s New?

A Detailed Look at the Update

With this update, GoHighLevel introduces a fail-proof method for collecting payments when a subscription payment attempt fails.

Here’s how it works:

• Every time a subscription payment fails, an Open Invoice is automatically generated and sent to the customer.
• The invoice gives the customer an alternative payment option while the system continues retrying the subscription payment.
• If the customer pays using the invoice, their subscription is restored automatically, provided there are no other unpaid invoices.
• These invoices function like standard invoices but have limited edit options—businesses cannot modify the amount, customer details, or email content.
• Businesses using NMI, Authorize.net, and Square as payment providers can take advantage of this feature.

How This Update Improves Payment Collection

• Increases Revenue Recovery – Customers now have a second chance to pay their failed subscriptions.
• Reduces Churn – Keeps subscriptions active by providing an alternate way to pay.
• Saves Time – The system automatically sends invoices without requiring manual intervention.
• Seamless Automation – Works in parallel with existing payment retry processes.

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Why This Update Is Important

Handling failed subscription payments manually can be frustrating and lead to lost revenue. This update solves common payment issues by:

✅ Providing an Automated Backup Plan – No more chasing customers for failed payments.
✅ Keeping Customer Accounts Active – Customers can quickly pay and reactivate their subscriptions.
✅ Minimizing Payment Failures – By offering an invoice alongside the automated retry process, the chances of recovering the payment increase.
✅ Simplifying Subscription Management – Businesses can track unpaid invoices under Payments > Subscriptions > Subscription Details > Invoices.

This feature is crucial for businesses that use recurring billing and want a streamlined way to prevent involuntary churn.

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How to Implement Open Invoices for Failed Subscription Payments in Your Business

Step-by-Step Guide

1️⃣ Locate the Failed Payment Invoice

• Go to Payments > Subscriptions in your GoHighLevel dashboard.
• Click on the specific Subscription Details page.
• Under Invoices, you’ll see any open invoices that have been automatically created.

2️⃣ How Customers Receive & Pay the Invoice

• When a subscription payment fails, GoHighLevel will automatically send an invoice to the customer.
• Customers can pay directly using the invoice while their subscription remains in retry mode.
• Once the payment is completed through the invoice, their subscription is reactivated automatically—as long as there are no outstanding invoices.

3️⃣ Monitor and Manage Payments

• All invoices for failed payments can be accessed under the Subscription Details section.
• If a customer does not pay through the invoice, the GHL Workflow will continue retrying the payment as usual.
• This feature supports payment gateways including NMI, Authorize.net, and Square.

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Customization Tips for Maximum Efficiency

🔹 Review Subscription Invoice Emails – While the invoice email content cannot be edited, businesses will soon be able to modify email templates sent for failed payments.
🔹 Monitor Subscription Payment Failures – Regularly check your Payments > Subscriptions dashboard to see how many invoices remain unpaid.
🔹 Educate Customers About Payment Options – Inform customers that they can pay manually using the invoice if their automatic payment fails.
🔹 Integrate With Other Automations – Use GHL Workflow automation to send reminders if a failed payment invoice remains unpaid.

By using these best practices, businesses can recover more payments, ensuring a steady and reliable revenue stream.

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Benefits of this Feature

Higher Subscription Payment Recovery Rates

• Customers now receive instant invoices when payments fail, increasing the chances of collecting the payment.
• A secondary payment option reduces involuntary subscription cancellations.

Reduced Churn & Improved Customer Retention

• Instead of subscriptions being automatically canceled due to payment failures, this update keeps them active for longer, giving customers more chances to pay.
• Businesses retain more subscribers without losing customers unnecessarily.

More Efficient Payment Tracking

• Invoices for failed payments can be easily found and monitored in the Subscription Details section.
• No need for manual follow-ups—the system handles invoicing automatically.

A Seamless Experience for Businesses & Customers

• Customers receive a simple way to resolve their failed payments, improving their experience.
• Businesses can focus on scaling their operations instead of chasing failed payments manually.

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Final Thoughts

The Open Invoice feature for failed GHL Subscription payments is a powerful tool for businesses using recurring billing. By automatically generating and sending invoices, GoHighLevel ensures you recover more failed payments without additional effort.

This GHL Workflow automation helps businesses:
✔ Prevent unnecessary subscription cancellations.
✔ Offer customers alternative payment options.
✔ Reduce manual intervention in payment recovery.

💬 What feature would you love to see next in GoHighLevel? Drop a comment below and let’s talk!