Unified Comment Inbox in GHL

This update adds one big thing to your day: Community comments now show up inside Social Planner’s Comment Management. So instead of treating Communities like a separate world, GoHighLevel brings those conversations into the same inbox view where you already manage social engagement.

You can now reply to Community post comments directly inside the Social Planner. That means you can manage Community conversations without opening the native community platform at all. If you’ve got a VA or support rep handling the engagement, they can stay in one place and move faster.

Mentions are also supported. So when you’re replying, you can mention Community members the same way you would on the native platform. That keeps replies natural. It also makes it easy to pull the right person into the thread without writing a whole novel.

The other sneaky-good part is real-time sync. If someone edits a comment on the native platform, that update reflects inside the Social Planner. So you’re not replying to old context or missing a change that happened after the fact.

Also, this all sits alongside your existing channels. In the same Comment Management area, you can handle engagement workflows for:

• Community comments
• Facebook
• Instagram
• LinkedIn
• TikTok

So yes, it’s basically one unified comment inbox for everything you’re expected to respond to.

A few limits you should know before you go wild:

• Attachments are not supported in replies
• Course mentions and event mentions aren’t supported right now
• You can’t edit comments from Social Planner
• If edits happen on the native platform, they will reflect in Social Planner
• Maximum comment length is 8000 characters

A unified comment inbox fixes the biggest time-waster in engagement work: switching tools. When Community comments live in a separate place, you forget to check, you lose context, and replies get slow. Now Communities sit inside Social Planner Comment Management, so you can handle Community and social comments in the same view.

This matters because speed and consistency are what people notice. Faster replies keep conversations alive, and fewer missed comments means fewer “hello???” follow-ups. If you have a VA or a team member doing engagement, one inbox also makes it easier to follow the same tone and the same response rules.

It’s a clean win for agencies, coaches, and any business running an active Community. You do one reply sweep, clear the queue, and move on. No extra tabs, no hunting for threads, and no guessing what you missed.

The unified comment inbox for Communities is inside Social Planner, under the Comments tab. You’ll open Social Planner, go to Comments, then click Community on the left. From there, you can open any comment thread and reply without leaving GoHighLevel.

Here are the steps to reply to Community comments in GoHighLevel.

• Access Social Planner from Marketing.
• Open the Comments tab.
• Select Community in the channel list.
• Open a Community comment thread (when comments are available).
• Reply to the comment in GoHighLevel.
• Follow the current limits for Community replies.

To start make sure you are logged in to your GoHighLevel sub-account.

• The Main Menu on the left side of your screen has all the main areas that you work in when using GHL.

1.1 Click Marketing in the left-hand menu.

• This opens the Marketing section.

1.2 Click Social Planner in the top navigation.

• This opens the Social Planner area.

2.1 In Social Planner, look at the top tabs.

• You should see Planner, Content, and Comments.

2.2 Click Comments.

• This opens the unified comment inbox view.

3.1 On the left side of the screen, find the channel list.

• This is where you can choose different comment sources.

3.2 Click Community.

• This filters the inbox to Community conversations only.  

3.3 Look for the Community option highlighted on the left.

• This confirms the Community comment view is selected.

3.4 Check the main panel message.

• If you do not see comment threads yet, that usually means there are no recent Community comments available to display in this location.

4.1 In the main panel, click a Community comment thread.

• This opens the full thread view.

4.2 Read the most recent replies.

• This helps you respond with the right context.

5.1 Click into the reply box.

• This is where you type your response.

5.2 Type your reply.

• Keep it short and clear. Type @ to open the member mention list.

5.3 Click Reply or Send.

• Your reply posts to the Community thread.

6.1 Do not add attachments.

• Attachments are not supported in replies.

6.2 Do not plan on editing comments in the Social Planner.

• Comment editing is not available from Social Planner.

6.3 Keep replies under 8000 characters.

6.4 Avoid course mentions and event mentions.

• These are not supported currently.

First tip: run this like an inbox, not like a random task you remember once a week. Set two short check-ins each day, one in the morning and one mid-afternoon. You will clear Community comments and social comments in the same sweep, which is the whole point of the unified comment inbox. If you manage multiple clients, assign each location a time block so nothing gets skipped.

Second tip: use mentions on purpose. If a question needs a specific person, tag them right away using @ so the thread moves forward faster. Keep replies tight and human. One clear answer beats a long reply that nobody reads. Also, since you cannot edit comments from Social Planner, pause for a second before you hit send. Treat it like a live reply, because it is.

Last tip: plan around the limits so they do not surprise you. No attachments means you should keep a clean “resource link” ready, like a Google Drive link or a landing page URL. If you need to correct something, do it on the native platform since edits sync back into GHL. And if your team is replying, write a simple rule like “reply within 4 business hours” so Community members feel the difference.

If you run a Community, this makes your engagement feel more “on purpose.” Questions get answered faster, replies stay in context, and members stop feeling like they are talking into a void. That alone can lift participation because people post more when they know someone is actually listening.

If you are an agency, the big win is process. One unified comment inbox means one daily routine your team can follow for every client. Your VA can clear Facebook, Instagram, LinkedIn, TikTok, and Community comments in one place, using the same reply standards each time. Less switching means fewer missed threads and fewer awkward “sorry, just seeing this” replies.

Over 30 days, expect cleaner workflows more than magic numbers. You should see faster first response time, fewer dropped conversations, and more consistent engagement across accounts. When your replies are steady and timely, you build trust without needing more tools or more hours.

If you manage social comments and Community conversations, this update is a real quality-of-life fix. The unified comment inbox brings Community comments into Social Planner so you can reply from one place, keep context, and stop bouncing between tools.

The best way to use it is simple: make Comments part of your daily routine. Do two short sweeps a day, reply fast, use @ mentions when the right person needs to jump in, and keep your replies clean since you cannot edit or attach files from Social Planner.

That’s it. One inbox, fewer missed threads, and a smoother engagement workflow. Check back with GHL Growth Garage for more GoHighLevel updates and step-by-step mini guides. Have you tried the unified comment inbox yet, and did it cut down your response time?