Review Automation Just Got Better in GoHighLevel

The biggest change is simple: review automation in GoHighLevel is no longer limited to Google and Facebook.

The “New Review Received” workflow trigger now supports reviews from all supported review platforms connected to the account.

That can include platforms such as Trustpilot, Yelp, TripAdvisor, Google, Facebook, and other supported review sources.

Before this update, teams could automate review-based workflows only when the review came from Google or Facebook. Reviews from other connected platforms still had to be watched and handled separately.

Now, those additional review sources can feed into workflow automation too.

This gives you more freedom when building reputation workflows. You can create actions that fire when a review arrives, then decide what should happen next based on your own workflow logic.

That could mean sending an internal alert, assigning a task, starting a follow-up process, or routing the review to the right person.

Another important point: existing Google and Facebook review workflows are not being replaced.

If you already have workflows using those sources, they should continue working as they do now. The update simply gives you more review sources to work with when building new automation.

Review automation matters because most businesses don’t collect reviews in just one place.

A local business might get Google reviews, but it may also rely on Yelp, Trustpilot, TripAdvisor, or another industry-specific platform. Until now, that created a gap inside GHL because only Google and Facebook reviews could trigger workflow automation.

That meant someone still had to manually watch those other review sources.

For agencies managing several clients, that’s a pain. It creates extra checking, slower response times, and a greater chance that an important review gets missed.

This update closes that gap.

Now, review automation can cover more of the platforms your clients already use. When a new review comes in, GHL can immediately kick off the next step.

That could be an internal notification, a task for a team member, a follow-up workflow, or a different action based on your workflow logic.

The real value here is consistency.

Instead of having one process for Google, another for Facebook, and manual checking for everything else, you can bring more of that activity into one automated system.

For agencies, that means less repetitive work and better service across multiple client accounts.

For businesses, it means faster follow-up and a more reliable reputation management process.

The best thing about this review automation update is that it gives you more ways to act fast without adding more manual work.

One simple use case is team notifications. When a new review comes in, GHL can alert the right person right away. That makes it easier to stay on top of feedback without checking several review platforms every day.

You can also use review automation to route reviews internally.

For example, a strong positive review could trigger one path, while a poor review could trigger another. A negative review might notify a manager, create a task, or send the review into a more urgent follow-up process.

Agencies can also use this update across different client types.

A restaurant may care about Google and TripAdvisor. A local service business may rely on Google and Yelp. A SaaS company may collect more feedback on Trustpilot. Now, those connected sources can be included in your workflow strategy.

This makes the feature especially useful for:

Agency owners managing multiple client accounts

Reputation management teams

Virtual assistants monitoring customer feedback

Local businesses collecting reviews across several platforms

Teams that need faster internal follow-up

The real advantage is flexibility. Review automation no longer has to stop at Google and Facebook. You can build a process around the review platforms that actually matter to each business.

This review automation update expands the existing New Review Received workflow trigger so you can build automations around reviews from more connected platforms, not just Google and Facebook. You’ll set this up inside the Workflows area of your GoHighLevel sub-account.

In this section, you’ll open your workflows, add the review trigger, choose the review conditions you want to monitor, add the actions that should happen after a review is received, and then test and publish the workflow.

• Access the GoHighLevel Workflows page
• Create or open a Review Automation Workflow
• Add the New Review Received Workflow Trigger
• Configure the Review Trigger Filters
• Add the Review Automation Actions
• Test and Publish the Review Automation Workflow

To start make sure you are logged in to your GoHighLevel sub-account.

The Main Menu on the left side of your screen includes all the main areas you work in when using GHL.

1.1 Click the Automation main menu item.

• Inside the Automation section you will find Workflows, Overview, and other workflow-related tools.
• The Workflow List page may open automatically depending on the last area you used.

1.2 Click Workflows in the top menu if the Workflow List page is not already showing.

• The Workflow List page contains the workflows created inside this sub-account.
• You may see individual workflows as well as workflows organized into folders and sub-folders.
• You can also create a new workflow from this page.

1.3 Click the Create Workflow button to build a new workflow.

• GoHighLevel will open the workflow creation options.
• If you already have a review workflow you want to update, click that workflow instead of creating a new one.

1.4 Select the option to start a new workflow from scratch.

• This opens the Workflow Builder.
• If your account displays more than one workflow creation option, choose the blank or start-from-scratch option rather than a prebuilt template.

The workflow trigger controls what event starts your automation. For this update, you will use the review trigger that starts the workflow when a new review is received.

2.1 Click Add New Trigger at the top of the Workflow Builder.

• The Workflow Trigger section will open.
• You can search or browse through the available triggers.

[Include Screenshot of the Workflow Builder before a trigger has been added. Red Garage Arrow 1 points to Add New Trigger. Put a red box around the button.]

2.2 Search for the review trigger and select New Review Received.

• The trigger settings will open.
• This is where you control which reviews are allowed to enter the workflow.

The updated trigger can now work with reviews from all supported review platforms integrated with the account. This is the main change in this GHL update.

3.1 Open the Review Source filter.

• The available review sources connected to the sub-account will appear.
• The list is no longer limited to Google and Facebook.
• Supported connected sources may include platforms such as Trustpilot, Yelp, TripAdvisor, Google, Facebook, and other review integrations available in the account.

3.2 Select the review source or sources you want this workflow to monitor.

• Choose the platforms that should be allowed to start this workflow.
• If you are creating different workflows for different review platforms, select only the source needed for this workflow.

3.3 Add a Review Rating filter if you want the workflow to react differently based on star rating.

• You can use rating filters to separate positive and negative reviews.
• For example, you could allow 1-star and 2-star reviews into an urgent internal follow-up workflow.
• You could create a different workflow for 4-star and 5-star reviews.

3.4 Configure any other review filters you want to use.

• Review filters can help you control exactly which reviews enter the workflow.
• Only add filters that support the purpose of this automation. Too many filters can stop reviews from entering the workflow if the conditions are too restrictive.

3.5 Click Save Trigger when your review conditions are complete.

• The trigger will be added to the Workflow Builder.
• Review events that match these conditions can now start the workflow once it is published.

Once the review starts the workflow, you need to tell GoHighLevel what should happen next.

4.1 Click the + icon below the review trigger.

• The Workflow Actions section will open.
• This contains the actions you can add after a new review is received.

4.2 Select the first action you want GHL to perform.

• For example, you could add an internal notification so a team member knows a new review has arrived.
• You could also create a task, update contact information, send data to another system, or continue the workflow using other available actions.

4.3 Configure the action settings.

• Complete the required fields for the action you selected.
• Make sure the correct team member, destination, message, or other workflow setting is selected.

4.4 Add additional workflow actions as needed.

• Click the + icon again wherever another action should occur.
• You can build several actions into the same review automation workflow.

4.5 Add an If/Else action if reviews need to follow different paths.

• This is useful when positive and negative reviews need different internal handling.
• For example, a low-star review could notify a manager while a higher-rated review continues through a standard follow-up process.

Before relying on the workflow for real customer reviews, check that the trigger, filters, and actions are set up correctly.

5.1Review the complete workflow from top to bottom.

• Confirm that New Review Received is the correct trigger.
• Confirm that the correct review sources and ratings are selected.
• Confirm that every workflow action points to the correct person, message, or destination.

5.2 Use the available workflow testing tools to test the automation where possible.

• Check that the review conditions allow the correct review into the workflow.
• Confirm that each action behaves the way you expect.
• If the workflow does not behave correctly, reopen the trigger or action settings and check the conditions.

5.3 Turn the workflow from Draft to Publish when testing is complete.

• Publishing activates the workflow.
• New reviews that match the trigger conditions can now enter the automation.

Your review automation workflow is now ready to monitor the connected review sources you selected.

The big advantage of this update is that you can build the same type of automated response process around more of the review platforms your clients actually use. Instead of manually checking third-party review sites, GoHighLevel can start the next step as soon as a matching review is received.

Review automation works best when the workflow is simple, clear, and built around a specific outcome.

Start by separating urgent reviews from routine ones. A 1-star review usually needs a very different response than a 5-star review, so use rating filters or workflow logic to send each review down the right path.

You should also avoid making every review workflow too complicated.

If one workflow is trying to handle every review source, every rating, every team member, and every possible outcome, it can become hard to troubleshoot. In some cases, separate workflows for different review types can be easier to manage.

Use internal notifications for reviews that need a human response.

For example, low-star reviews can notify a manager immediately, while positive reviews can follow a standard review automation process. This helps your team focus attention where it matters most.

Be careful with fully automated public responses.

Automation can save time, but negative or sensitive reviews may need a real person to read the review before responding. Use GHL to speed up the process without removing human judgment.

It is also worth checking your existing Google and Facebook workflows before making changes.

This update does not require you to rebuild working automations. Instead, look for opportunities to expand your current review automation to additional connected platforms.

Finally, test each review source separately when possible.

Make sure the correct source, rating, and workflow path are being used before relying on the automation for live customer reviews.

This review automation update gives you a cleaner way to manage reviews across more of the platforms your clients already use.

Instead of checking Google, Facebook, Yelp, Trustpilot, TripAdvisor, and other connected sources one by one, you can bring more of that activity into GoHighLevel workflows. That can reduce manual monitoring and help your team react faster when a new review comes in.

For agencies, the biggest benefit is consistency.

You can build a repeatable reputation management process and use it across multiple client accounts. One client may rely heavily on Google and Yelp. Another may care more about Trustpilot or TripAdvisor. The workflow structure can stay similar while the review sources change based on the client.

That makes review automation easier to scale.

You can also use the update to improve internal accountability. If a low-star review comes in, GHL can immediately notify the right team member or route the review into a follow-up process. That reduces the chance of important feedback getting missed.

The result is a more organized reputation management system with less manual work behind it.

For businesses managing reviews across several platforms, that can mean faster responses, clearer internal processes, and better use of the review integrations they already have connected to GoHighLevel.

The biggest result you can expect from this review automation update is faster action.

When reviews from more connected platforms can trigger workflows, your team does not have to rely as heavily on manually checking each review site. That can help reduce delays between a customer leaving feedback and your team seeing it.

You can also expect better consistency.

The same workflow logic can be used to notify staff, route reviews, create follow-up tasks, or trigger other actions regardless of where the review came from.

For agencies, that can make reputation management easier to scale across multiple clients.

You may also see fewer missed reviews because more review sources can feed directly into GHL automation. That gives your team a better chance of catching negative feedback early and responding before it gets ignored.

Another benefit is better use of the integrations you already have connected.

Before this update, some review platforms could be connected to the account but could not start the New Review Received workflow trigger. Now those supported review sources can play a more active role in your automation strategy.

The end result is simple: less manual monitoring, faster internal follow-up, and a more reliable review management process across the platforms your business or clients actually use.

This review automation update makes GoHighLevel a lot more useful for businesses and agencies that collect reviews across several platforms.

The New Review Received workflow trigger is no longer limited to Google and Facebook. You can now build automation around reviews from all supported connected review sources, giving you broader coverage without adding more manual monitoring.

That means you can react faster when a review comes in, notify the right team member, route feedback into the right workflow, and create a more consistent reputation management process.

For agencies, this is especially useful because every client may rely on a different mix of review platforms. One may care most about Google and Yelp, while another may use Trustpilot or TripAdvisor. You can now build review automation around the platforms that actually matter to each client.

The best next step is simple.

Open one of your existing review workflows, check which review sources your client has connected, and look for places where this update can replace manual work.

You do not need to rebuild what already works. Start by expanding your review automation where it gives you the biggest win.

Have you started using the expanded New Review Received trigger yet? Which review platform are you planning to automate first?