GHL Now Support AI Knowledge Base Templates

GoHighLevel’s AI Agent Marketplace now supports something powerful, embedded Knowledge Bases.

Before this update, if you installed an AI knowledge base agent from the marketplace, it came with workflows and actions… but not much context. You had to manually build or import your own knowledge base to make the agent smart.

Now? That part’s done for you.

Agent Builders can attach a Knowledge Base directly to their AI knowledge base agents during publishing. When an agency installs that agent from the Marketplace, the associated Knowledge Base installs automatically.

No extra steps. No uploads. No setup.

It’s plug-and-play, but with brains.

Builders simply toggle whether they want to include a Knowledge Base when publishing. Agencies get instant access to the same base, already trained, structured, and ready to support conversations.

This gives AI agents a serious IQ upgrade the moment they go live.

This update isn’t just a “nice to have.” It’s a major usability win, for both agent builders and agencies.

An AI knowledge base agent’s brain is only as good as the info you feed it. Without solid content to pull from, even a well-built bot can stumble on simple stuff, and that just frustrates users and wastes your time.

But with a built-in Knowledge Base? Your agent comes pre-trained with the essentials.

For builders, that means you can:

• Craft agents that work right out of the box
• Reduce support tickets from buyers
• Increase the value of your templates in the Marketplace

For agencies, it means:

• No scrambling to build a KB after install
• Faster launches and happier clients
• Clearer, more accurate AI responses from the start

Bottom line? Less busywork, more impact. This update puts AI knowledge base to work for you, not the other way around.

If you’re building AI knowledge base agents to sell in the Marketplace, this update is your new competitive edge.

Now you can attach a Knowledge Base right to your agent listing—so instead of handing someone a blank slate, you’re giving them an assistant that’s already up to speed.

Here’s what that unlocks for you:

• Higher perceived value – Templates with built-in intelligence are easier to sell
• Instant usability – Agencies get results without needing hand-holding or extra setup
• Fewer refunds and questions – Less confusion equals happier buyers
• Tailored use cases – Build industry-specific KBs for niches like real estate, law, or medical

And you’re still in control. You decide whether to include the KB when publishing. Want to ship an agent blank for flexibility? You can. Want to preload it with detailed onboarding answers and common questions? Go for it.

This gives your templates the power of pre-trained AI knowledge base, without the complexity.

Installing a new AI knowledge base agent used to be just the beginning. After clicking “install,” you still had to upload a Knowledge Base, figure out what content the bot needed, and hope you didn’t miss something critical.

Not anymore.

With this new update, agents can arrive preloaded with a Knowledge Base—automatically included during installation.

That means:

• The agent starts working immediately with contextual replies
• You skip the learning curve and go straight to customization
• Your team spends less time setting up and more time serving clients

This is huge for onboarding. Whether you’re installing a real estate chatbot or a lead qualification bot, it now comes with built-in smarts tailored to that use case.

And if you need to tweak it? No problem. You can still edit, expand, or replace the Knowledge Base after install. You get a functional head start, and full flexibility moving forward.

It’s the kind of automation upgrade that saves hours and scales smoothly across multiple clients.

If you’ve ever built a powerful AI knowledge base agent only to realize it’s missing the brains behind the bot, this update is your shortcut. Adding a built-in Knowledge Base gives your agent instant context and makes onboarding dead simple for the agency that installs it. Here’s how to set it up step-by-step as an Agent Builder:

1.1 Go to your GHL dashboard and click AI Agents
1.2 Create a new AI agent or open an existing one you want to publish

1.3 Set up the agent’s workflows, logic, and conversation design as usual

2.1 Go to AI Agents > Knowledge Base
2.2 Click + New to create a new Knowledge Base

2.3 Add key resources like FAQs, service info, policies, or onboarding docs
2.4 Keep content clean, searchable, and structured by topic

3.1 Head back to your AI knowledge base Agent
3.2 Click Publish to Marketplace
3.3 In the publishing screen, look for the toggle to Include Knowledge Base
3.4 Select the specific Knowledge Base you want bundled with this agent

4.1 Finish your publishing settings
4.2 Click Publish
4.3 Your agent will now appear in the Marketplace with the selected Knowledge Base pre-attached

5.1 When an agency installs your agent, the Knowledge Base installs too, automatically
5.2 It appears in their account under AI Agents > Knowledge Base
5.3 They can edit, customize, or expand it without affecting your original

That’s it. In just a few steps, your AI knowledge base agents go from basic bot to smart assistant, fully loaded and ready to roll.

Once an agency installs an AI knowledge base agent that includes a bundled Knowledge Base, the experience is fast and frictionless, just the way it should be.

Here’s what happens under the hood:

• The agent is installed like normal, appearing under Automation > AI Agents.
• The Knowledge Base is automatically cloned into the agency’s account under Sites > Knowledge Base.
• No pop-ups, no extra prompts, it’s bundled and done.

The imported Knowledge Base retains all formatting, structure, and articles from the original. Agencies can:

• Edit and customize it to fit their business or client
• Expand it with FAQs, policies, or help docs
• Swap it out entirely if they already have something better

Even better? This doesn’t break the workflows. The agent will instantly reference the bundled Knowledge Base on day one, no manual linking required.

This “instant intelligence” gives agencies a functional, responsive AI knowledge base agent without needing to write a single KB article. For busy teams managing multiple installs, that’s a serious time-saver.

Bundling a Knowledge Base into your AI knowledge base agent is only half the game. If the content inside isn’t well-structured, your bot will still sound like a rookie.

Here’s how to create a Knowledge Base that actually makes your agent smarter:

1. Start with FAQs
Answer the top 5–10 questions your users or clients always ask. This gives your agent clear, high-impact responses right out of the gate.

2. Break info into categories
Keep things neat. Group your info by subject, like onboarding steps or service details, so your AI knowledge base isn’t digging through a mess to find what it needs.

3. Use simple titles and keywords
Avoid clever headlines. Name each article based on what someone would search:

• “How to book a call”
• “Refund policy”
• “Getting started with our service”

4. Keep articles short and skimmable
 Think clean and to the point. Use bold titles and quick bullet lists. The clearer it is, the better your bot can respond.

5. Avoid PDF uploads or fluff
Stick to written content. Avoid linking to PDF manuals or giant documents, those don’t train your agent effectively.

6. Test and tune often
Talk to your bot like a user would. If it stumbles, fix the info behind it. Little tweaks over time lead to big improvements.

Nail the structure now, and your agent will crush it from day one, no awkward pauses, no confused replies.

It’s more than just a new button or feature—it’s a real upgrade that makes scaling easier and retention stronger.

Here’s why it matters:

1. Speed to Value Just Got Way Faster
When an agency installs an AI knowledge base agent with a preloaded Knowledge Base, it’s not starting from zero. The bot can answer questions, guide users, and operate with context, right away. That means you can go live faster and skip the typical back-and-forth setup cycle.

2. Better First Impressions
Clients don’t care how you built the bot. They care that it works. When it answers their questions immediately, they’re impressed, and that’s exactly what this upgrade delivers.

3. Less Support, More Results
Agencies don’t have to ask, “What do I put in the Knowledge Base?” Builders don’t get hit with constant DMs about how to get started. Everyone wins.

4. Stickier Marketplace Agents
Agent Builders benefit too. Agents that “just work” are more likely to be used, reviewed, and recommended. That keeps your template top-of-mind (and top-of-search) in the GHL Marketplace.

At the end of the day, this is more than a feature, it’s a smarter way to package and deliver AI automation. One that reduces effort while increasing outcomes.

GoHighLevel’s new Knowledge Base support for Marketplace agents is more than just a feature, it’s a blueprint for smarter automation.

If you’re an agent builder, this is your chance to create AI tools that feel complete right out of the box. Preloading knowledge gives your agents context, credibility, and a clear advantage in the Marketplace.

If you’re an agency, this is a gift. No more fiddling with KBs or guessing what your AI needs to work. Just install, tweak, and go.

This update bridges the gap between installation and implementation, so you can deliver results faster, with fewer headaches.

Next steps?

• Builders: Start bundling Knowledge Bases into your best-selling agents
• Agencies: Look for agents labeled with Knowledge Base support and install with confidence

Smarter bots. Simpler setup. That’s the GHL way.