Live Chat Attachments Now Supported in GHL

GoHighLevel’s Live Chat Attachments just got a power-up: now your web chat widget supports file attachments. That means your site visitors can upload up to five files per message, no email follow-up required.

This update works exclusively inside the Live Chat widget (the one you embed on your website). There’s nothing new to configure in the builder, it just works.

Your clients can share these kinds of files with you directly:

• Supported image formats include JPG, JPEG, PNG, and HEIC
• Documents: .pdf
• Up to 5 files per message
• Max 20MB per file

It’s smart, too. PNG and JPG files show a preview right in the chat window. PDF and HEIC files show the filename with a quick download option.

If a visitor tries to send something too large, unsupported, or already attached? GHL politely blocks it and explains why, no confusion, no broken flows.

It’s a simple change that unlocks a way better chat experience.

GoHighLevel made sure this feature feels natural, no matter what device your visitors are using.

On desktop, users can:

• Click the paperclip icon in the live chat attachments box
• Drag and drop files directly from their file explorer
• Add your note, then fire it over

It’s smooth, fast, and keeps the conversation going without a hitch

On mobile, it’s just as easy:

• Tap the paperclip to open their phone’s gallery or camera
• Select or take a photo
• Write a message and send it off

The upload UI is responsive and user-friendly, keeping things smooth across all platforms.

Important tip for desktop users: Dragging files into the chat only works if the files are coming directly from your computer’s file system. If they try dragging from an app like Photoshop, Gmail, or Slack, it won’t stick.

This means no more “Can you send that via email instead?” Just seamless support with screenshots, photos, and PDFs, exactly where you need them.

GHL kept things simple but powerful with this first rollout of live chat attachments. Here’s what’s allowed and how it behaves inside the widget:

File types supported:

• Images:.jpg, .jpeg, .png, .heic
• Documents:.pdf

Upload rules:

• Up to 5 files per message
• Each file must be under 20MB
• No uploading the same file twice in one message

How it looks:

• JPG/PNG: Show a small preview directly inside the chat thread
• PDF/HEIC: Show the filename with a clean “Download” button

Files with funky filenames, like ones with +, <, >, or extra spaces, may be blocked to prevent upload issues. This helps keep the chat clean and secure.

Bottom line? Your clients can send what they need, fast. And you won’t be sorting through ten different email threads anymore.

This one’s a bonus, but a powerful one if you’re using Conversation AI.

Now that users can upload images in Live Chat Attachments, you can also enable your AI Agent to respond to those images. It’s optional, but when turned on, your bot can scan and reply to screenshots or photos that customers send.

Here’s how to activate it:

1. Go to Agency View > Settings > Labs
2. Click into the Sub-Account tab
3. Toggle ON: Respond to Images
4. Open your AI Agent settings
5. Enable: Allow this bot to respond to images

A few things to note:

• The bot currently only responds to images (not PDFs).
• This feature works best when you’ve trained your AI agent well.
• It’s ideal for scenarios like screenshot-based support requests or visual troubleshooting.

Want your AI to analyze screenshots and guide your users instantly? This makes it happen, no human delay required.

No more asking “Can you email that file?” Now, your leads and clients can send screenshots, forms, or photos right inside your website chat. It works from desktop and mobile, and lands directly in your Conversations inbox. Here’s how to use live chat attachments step by step:

1.1 Visit your website where the GHL chat widget is installed
1.2 Click on the chat icon to open the live chat window

2.1 If you’re on a computer, just drag files from your folders and drop them into the chat
2.2 On a phone, tap the paperclip and pick something from your camera roll or photo library

3.1 Pick any mix of images or PDFs, but no more than five per message
3.2 Files over 20MB won’t go through, so keep ’em light
3.3 Avoid using characters like plus signs or brackets in the filename

4.1 Before sending, users must type a message, this step is mandatory
4.2 The message will appear along with the attachments

5.1 After selecting files and typing a message, click the Send button
5.2 The files will be sent and appear in your GHL Conversations thread

6.1 Agents can click image files (.jpg, .png) to preview or download
6.2 PDF and HEIC files are download-only
6.3 All attachments stay attached to the message thread for future reference

That’s it. You’ve turned your web chat into a fully functional support channel, no extra setup, just better conversations.

This update isn’t just a convenience, it’s a client experience upgrade. Here’s how to make the most of it inside your agency or white-labeled setup.

Use attachments to eliminate follow-up emails
No more “Can you send that over email?” Live chat attachments keep everything in one conversation thread. Faster answers, faster resolutions.

Coach your clients to use screenshots for clarity
Get your clients to ask their users for screenshots or photos, it’s super helpful, especially in coaching, support, real estate, or fitness

Standardize internal response times
Set up internal SLAs (response expectations) inside your team based on how quickly attachments are handled. A visual file often shortens back-and-forths drastically.

Add it to onboarding walkthroughs
If you white-label GHL, include “how to send a file via chat” in your client onboarding videos or docs. It boosts adoption and positions you as proactive.

Use AI to scan attachments (optional)
Enable the Conversation AI image-response toggle for bots to engage faster with visual uploads like product issues, menus, forms, etc.

When used intentionally, this feature saves time, reduces friction, and shows your agency operates on modern, user-friendly tech.

GHL didn’t stop at letting users send files. This update is just the first step.

Here’s what’s already in the pipeline:

Agent-side file uploads from Conversations Inbox
Soon, your team will be able to send files back to the user directly inside the Live Chat Attachments thread. Need to send a proposal, a walkthrough PDF, or a quick visual guide? You won’t have to switch platforms.

Support for more file types
Right now it’s images and PDFs, but more formats are coming. Think DOCX, XLS, and maybe even video files. It’s all about keeping the conversation self-contained and rich with context.

Extra safety checks
Future releases will tighten file validation, help filter malicious files, and improve filename handling for special characters or spaces.

What does this mean for you? Even more control, more professional support, and fewer broken conversations. Keep your eye on the changelog, and get ready to offer a premium chat experience before your competitors do.

It might seem like a basic update, but letting clients drop files right into chat changes the game for busy agency teams.

Think about it:

• No more follow-up emails to get a simple screenshot
• Faster issue resolution with visual context
• Seamless desktop and mobile support
• A smoother experience for both users and agents

And when paired with GHL’s built-in AI or your white-labeled workflows? It becomes part of a polished, pro-level client experience.

Whether you’re running support for SaaS, coaching, real estate, fitness, or services, live chat attachments bring your communication into the modern age.

Turn it on. Test it out. Show your clients what streamlined support really looks like.