GHL Voicemail Management Gets a Dialer Upgrade

GoHighLevel has added a new voicemail tab to the web Dialer, and it makes voicemail management a whole lot easier. Now, users can check and respond to voicemails without switching screens or searching through logs.

The tab has two clear sections:

• For Me shows voicemails that were left for the person who is currently logged in.
• All gives access to every voicemail in the sub-account. This view depends on permissions, so only admins or assigned team members can use it.

Each voicemail appears as a card with helpful details:

• Caller’s name and number, when available
• Where the call came from, such as a workflow or assigned user
• Timestamp and message length
• Audio playback inside the card
• Transcription, if enabled in Labs

Users can also take action right from the card:

• Call Back to return the message directly
• Send SMS to reply by text
• Open Contact Profile to see more info about the caller

There is also a search bar at the top of the screen. Users can type in a phone number to quickly find a specific voicemail, which helps a lot when handling a large call volume.

This update brings voicemail management into everyday use. It’s now part of the Dialer flow, not something users have to dig for or manage elsewhere.

 Before this update, voicemail management inside GHL was a bit clunky. There wasn’t a clear place to review messages, and tracking who called or when often meant jumping through different parts of the platform.

Now, voicemails have their own space. The new tab in the Dialer gives users a focused area to see messages, take action, and stay organized.

Here’s what has changed:

• A dedicated Voicemail tab inside the web Dialer
• Two clear views: one for personal messages and one for team-wide access
• Cleaner voicemail cards with playback, caller info, and timestamps
• Quick response buttons to call, text, or open the contact’s profile
• A simple search bar to find voicemails by phone number

This layout makes voicemail management a regular part of daily work. It’s no longer something users have to hunt down or forget about. Everything is right where it should be, and it helps teams keep up with incoming calls more efficiently.

Voicemail management often gets overlooked, but it can play a key role in keeping leads warm and clients happy. For agencies that take or return a lot of calls, it’s a real pain when voicemails get missed, forgotten, or left sitting in someone’s inbox.

This update gives teams a better way to handle it.

With the new voicemail tab in GHL, everyone knows where to go to check messages and respond. It removes guesswork and helps teams stay on top of daily follow-ups.

Here’s what agencies will appreciate:

• Quicker responses with built-in call and text options
• A clear view of who called and when
• Shared access for team members based on permissions
• Fewer missed messages or repeated callbacks
• Better collaboration between sales, support, and admin staff

Voicemail is now part of the workflow, not something that slows it down. Agencies that rely on phone communication can now manage it with less friction and more consistency.

GoHighLevel made voicemail management easier by keeping everything inside the Dialer. There’s no need to go looking in different areas or switch between tools. Here’s how users can start using it right away.

The main menu on the left side of the screen shows all the main areas used when working inside GoHighLevel.

1.1 Click the dialer icon in the upper-right corner of the GoHighLevel sub-account

• This button appears as a phone icon and is located beside the Ask AI button.
• The web browser may ask for permission to use the microphone, which should be allowed.

1.2 Click the Voicemail option

• This opens the voicemail section inside the dialer.

1.3 Check and confirm the list of contacts who sent voicemails

• Review the list to see all received voicemail messages.

Everything is built to make voicemail management part of the daily routine. Whether you’re working alone or as part of a team, it’s a faster way to stay on top of missed calls and follow-ups.

The new voicemail tab is simple to use, but admins still need to handle a few key settings to get the most out of it. A little setup goes a long way in helping the team stay on track.

Here’s what to check:

• Set the right permissions. The “All” tab shows every voicemail in the account, but only if the user has permission. Make sure roles and access settings are in place so the right people can see what they need.
• Turn on voicemail transcription in Labs. If transcription is off, users won’t see any text for the messages. It’s easy to enable from the Labs section. This is helpful for teams who prefer reading over listening.
• Remind users to listen when needed. Even with transcription on, not every message will come through clearly. Sometimes, it’s best to just hit play and hear the full voicemail.
• Web-only for now. This update is only live on the desktop version. If your team uses the mobile app, they’ll need to check voicemails from the browser until mobile support is ready.

These quick steps make voicemail management smoother for teams. It keeps messages from getting missed and helps everyone follow up faster.

The new voicemail tab isn’t just a visual change. It makes voicemail management part of the everyday workflow in GoHighLevel.

Before this update, checking voicemails felt like a side task. It often meant extra steps, missed details, or unclear follow-ups. Now, voicemail sits right inside the Dialer where calls already happen.

Here’s how it fits into real work:

• Messages are all in one place, so users don’t have to search for them.
• Follow-up tools like call and text are built in, which saves time.
• Teams with access to the “All” tab can see who called and what needs a reply.

This setup helps keep things moving. There’s no extra tool to open and no confusion about who’s handling what. Whether you’re working leads, following up with clients, or managing a team, better voicemail management just makes the process smoother.

Here are some quick answers to help users understand how voicemail management works with the new tab inside GoHighLevel.

These updates make voicemail management easier, but users still have control over how they use it day to day.

The updated voicemail tab in GoHighLevel is a small change that makes a big difference. It gives users a better way to stay on top of missed calls without wasting time or switching between tools.

To use it, just open the Dialer and click on the voicemail tab. You’ll see your personal messages under “For Me” and, if you have access, the full list under “All”. Admins should make sure team permissions are set and transcription is turned on in Labs if needed.

This kind of voicemail management fits right into the daily routine. It helps teams follow up faster, stay organized, and keep communication clear. It’s simple, but it works.