GHL Makes WhatsApp Missed Call Replies Easy and Automatic

The new WhatsApp missed call reply feature in GHL gives you a fast way to follow up when a call is missed. As soon as a call goes unanswered, GHL sends a message on WhatsApp to the person who called. No delay. No setup headaches.

This means you don’t have to worry about building workflows or checking missed call logs later. The WhatsApp missed call reply kicks in right away and starts the conversation where your lead is already active.

By default, it sends a message like:

“Hi this is {location.name}, I saw that we just missed your call. How can I help?”

That message is pre-approved, so you don’t have to wait for WhatsApp to review it. It also uses your default WhatsApp number, which keeps it simple and trusted.

The WhatsApp missed call reply feature is all about keeping things moving. One toggle and it works. No extra tools, no manual follow-up, just a quick response that makes your business feel responsive even when no one picks up the phone.

This feature in GHL is a big shift from how things used to work. Before this, you had to build a custom workflow to respond when someone called and you couldn’t answer. That took time, testing, and sometimes outside help.

Now it takes just one step.

You go into Settings, click on Phone System, then Voice. Inside the Missed Call Text Back section, there’s a new option for WhatsApp missed call reply. Turn it on, and GHL handles the rest.

The message is sent right away from your default WhatsApp number. There’s no need to create triggers, templates, or conditions.

If you already use a workflow for missed calls, no problem. That will still run like normal. The WhatsApp missed call reply works with it, not against it. It just adds a faster first touch without replacing anything else you’ve set up.

This update takes what used to be complex and makes it simple.

WhatsApp missed call reply is more than a convenience. It helps solve a common problem. When a business misses a call, the lead often disappears. People don’t wait around for a callback. They move on.

That’s why timing matters. A fast WhatsApp missed call reply gives the person a message right after they hang up. It tells them you saw the call and you care enough to follow up.

That quick reply keeps the door open.

Most people check WhatsApp more often than voicemail or email. So sending a WhatsApp missed call reply gives you a better chance of starting a real conversation.

It’s not just about being polite. It’s about not losing leads. Every WhatsApp missed call reply you send is one more chance to stay connected and book the next step.

For any business that depends on inbound calls, this is an easy way to stop losing people who don’t call back.

Follow up instantly on missed calls using WhatsApp without any workflows or manual effort.

The WhatsApp missed call reply feature is built right into your GHL Phone Settings. There’s no extra setup needed. Just follow these steps to turn it on and start using it right away.

• Go to the left-hand sidebar, look all the way to the bottom.

1.1 Click on the gear icon ⚙️ labeled “Settings.”

• You’ll now be in the main Settings dashboard, where you can access:
  • Business Info
  • Billing
  • My Staff
  • Phone System
  • and more.

1.2 Click into the Phone System

• This is where you control call handling options.

1.3 Click the Voice tab at the top

• You’ll find all voice-related features here, including missed call actions.

2.1 Click the Voicemail & Missed Call Texback tab at the top

• Now you can activate the new reply feature directly from this screen.

2.2 Click into the Missed Call Text Back section

• Look for the area that controls auto-messaging for missed calls.

2.3 Find the Checkbox labeled Enable Missed call WhatsApp back

• Turn this on to activate the automatic reply.

2.4 The feature uses your default WhatsApp number

• Messages will be sent from the number already connected to your GHL account.

2.5 Click Customize to Edit the WhatsApp message

• GHL includes a pre-approved template you can use right away.

3.1 Use the default WhatsApp message

• “Hi this is {location.name}, I saw that we just missed your call. How can I help?”

3.2 Add variables like {agent_name}, {booking_link}, or {business_hours}

• These help personalize the message to fit your team and use case.

3.3 Make edits directly in the same screen

• You do not need to visit the WhatsApp Templates page to change this message.

• Once you’ve customized the message, finish the setup.

4.1 Click Save to lock in your settings

• Your missed call replies will start sending right away.

4.2 Test the feature by calling your number and letting it ring out

• You should receive the WhatsApp missed call reply within seconds.

That’s it. Your GHL account will now respond automatically to missed calls using WhatsApp, helping you connect faster and keep more leads in play.

The WhatsApp missed call reply feature is simple to use, but a few smart tweaks can help you get even better results. These tips can make your replies feel more personal, useful, and on-brand.

Keep the message short and clear

• A WhatsApp missed call reply works best when it’s easy to read. Let the person know who you are and ask how you can help. No need for a long message. Simple works.

Add a booking link if your business takes appointments

• You can use the {booking_link} variable in your WhatsApp missed call reply. This helps people book right away without needing to call again.

Mention your business hours when replying after hours

• If you get a lot of missed calls in the evening, include {business_hours} in your message. This sets the right expectations and shows you’ll follow up soon.

Use the agent’s name when possible

• Adding {agent_name} makes your WhatsApp missed call reply feel more personal. It lets the customer know there’s a real person behind the message.

Write in your brand’s voice

• Customize the reply to sound like your business. Whether your tone is friendly, professional, or casual, your WhatsApp missed call reply should match.

Test and adjust your message

• Try different versions of your WhatsApp missed call reply. See which ones get the best responses, then make small changes to improve over time.

A few small edits can make a big difference. These replies help you connect faster, so make each one count.

This update can help you stay connected, even when you miss a call. Here’s how real businesses are using it to keep leads warm and conversations going.

Local Clinic

• During lunch hours or busy mornings, calls sometimes go unanswered. With a WhatsApp missed call reply, the clinic sends a quick message like:

“Hi this is Downtown Health Clinic. We just missed your call. Would you like to book an appointment?”
Patients reply on WhatsApp, book a time, and never feel ignored.

Real Estate Agency

• An agent misses a call while showing a home. A WhatsApp missed call reply goes out right away:

“Hi this is Prime Realty. Sorry we missed your call. Want to schedule a showing?”
The lead stays interested, and the agent doesn’t lose the opportunity.

Auto Repair Shop

• A customer calls after hours. GHL sends a WhatsApp missed call reply saying:

“Hi this is AutoCare Garage. We missed your call. Our hours are 9am to 6pm. Want to book a service?”

The message sets clear expectations and gives them a way to book right from their phone.

Each of these examples shows how the WhatsApp missed call reply keeps your business moving, even when you can’t answer the phone. It’s a small touch that makes a big difference.

Using this update is one of the easiest ways to keep leads from slipping through the cracks. Once it’s on, you start seeing results right away.

Faster replies lead to more conversations

• Most people will respond to a WhatsApp message faster than a voicemail or email. When you reply right after a missed call, it feels like you’re on top of it. That quick response builds trust and keeps the lead engaged.

Fewer leads lost after hours

• With this feature running, your business doesn’t go quiet when the office closes. Every missed call gets a message, even if no one is there. You stay connected without being online 24/7.

Less manual follow-up for your team

• Your team doesn’t have to chase down missed calls or guess who to call back. The WhatsApp missed call reply handles the first step, so your team can focus on the replies that matter most.

Higher conversion from inbound calls

• The more calls you respond to quickly, the more chances you have to convert. This feature helps you act fast, keep people interested, and move the conversation forward.

Turning on the WhatsApp missed call reply is a small change that makes a real impact. You stay connected, save time, and give every lead a reason to stick around.

Still have questions about how this feature works in GHL? Here are some quick answers to help you get started with confidence.

If you’re using WhatsApp in GHL, this is one of the easiest features to set up and use. And it’s built to save time without breaking anything you already have in place.

This update is one of the easiest ways to improve how your business follows up. You don’t need a big setup or custom workflows. You just turn it on.

Missed calls are a fact of life. People call when you’re busy, away from your desk, or closed for the day. With a WhatsApp missed call reply, you still get to respond right away.

That fast reply helps you hold onto leads who might not try again. It tells them their call mattered and gives them a clear next step.

Even if you already use workflows, the WhatsApp missed call reply adds a quick first touch. It works with your current setup and doesn’t replace anything.

It’s simple, it’s useful, and it helps your business feel more responsive without adding more to your plate.