GoHighLevel’s New Voice Call Tones: Crystal Clear Connections!

Before this latest update, our outbound calling system had a little hiccup that could sometimes lead to confusion. When you dialed a number, and the call hadn’t quite reached the recipient’s carrier yet, the system would immediately play a normal ringback tone. You’d hear that familiar “ring, ring,” making you think the call was successfully connecting.

The problem? Seconds later, if the call never actually reached the carrier, it would abruptly drop. This created a jarring and confusing experience – it sounded like a perfectly ringing call suddenly failed without warning. For your sales agents and outreach teams, this meant:

• A false sense that the call was genuinely ringing and connecting.
• Abrupt, confusing disconnects that left agents puzzled.
• Wasted time and effort, as agents often found themselves redialing numbers that were never truly ringing in the first place.

This “phantom ringing” was a minor but persistent source of frustration, impacting agent efficiency and the overall smooth flow of your outbound campaigns.

GoHighLevel has tackled the “phantom ringing” issue head-on with a clever and highly effective solution. This update introduces smarter audio cues, ensuring you always know the true status of your outbound calls.

Here’s what’s changed for the better:

• New “Connecting” Tone We now play a short, distinct “connecting” tone while our system is still in the process of trying to reach the recipient’s carrier. This isn’t the sound of a phone ringing; it’s a clear, brief cue that the system is actively working to establish the connection. This provides immediate and accurate feedback, so you’re never left guessing.
• Authentic Ringback The familiar ringback tone – that classic sound of a phone ringing on the other end – now only begins after the carrier has confirmed that the destination device is actually ringing. This means when you hear the phone ringing, you can be confident that it’s genuinely ringing on the recipient’s end. No more false hopes!
• Accurate Feedback If, for any reason, the carrier can’t be reached, the call now ends cleanly after the initial connecting tone. There are no more misleading “phantom ringing” sounds followed by abrupt, confusing disconnects. This provides instant clarity, allowing your agents to quickly assess the call status and move efficiently to the next lead.

These changes bring a new level of transparency and predictability to your outbound calling, making your dialing efforts smoother and more reliable.

These new voice call tones might seem like a small adjustment, but their impact on your outbound calling strategy and agent productivity is significant. Here’s why you’ll absolutely love this update:

• From False Sense to Clear Cue: Say goodbye to the frustrating false sense that a call was ringing when it wasn’t. You’ll now get clear “connecting” cues versus actual ringing, allowing your agents to understand the real-time status of their calls. This clarity eliminates confusion and helps agents make informed decisions instantly.
• From Abrupt Disconnects to Predictable Behavior: The days of sudden, confusing call drops are over. GoHighLevel’s outbound calling now provides predictable, network-like behavior. This consistent experience reduces agent frustration and builds confidence in the calling system, leading to a smoother workflow.
• From Wasted Time to Instant Clarity: Perhaps the biggest win for your team is the immediate clarity this update provides. Agents will no longer waste valuable time redialing numbers that never truly connected. If a call can’t be reached, they’ll know instantly, allowing them to move on to the next lead faster. This directly translates into higher efficiency, more calls made, and ultimately, more conversations and conversions for your business.

By eliminating ambiguity and providing precise call status updates, GoHighLevel empowers your sales teams to operate with greater confidence and efficiency, maximizing every precious minute spent on outbound outreach.

This update fundamentally improves the outbound calling experience within GoHighLevel, particularly within the Phone Numbers section of your account settings. While most users will automatically benefit from this enhancement without needing to change any settings, it’s important to understand where the previous behavior might have been controlled and how this new feature applies to your current setup. This section will guide you through understanding the scope of this update and how to identify the specific exception if it applies to your sub-account.

The beauty of this new Pre-Connect Audio feature is its seamless integration. For the vast majority of GoHighLevel users, there’s no action required. You’ll simply notice a much clearer and more predictable outbound calling experience as you continue to connect with your leads and clients. However, if your sub-account has a specific advanced setting enabled related to outbound calls, there’s a slight nuance to how this update will function for you. Let’s walk through it.

Understanding the Update’s Scope and Exceptions

The new Voice Call Tones update applies to all sub-accounts by default. This means that without any changes on your part, your outbound calls will now benefit from the new “connecting” tone and authentic ringback.

However, there is one specific exception to note:

• Sub-accounts that have enabled “Connect me to the lead after the call-recording message ends” for Outbound Calls will experience this update differently.

We’ll show you where to find this setting, though no action is typically needed unless you wish to adjust your current setup based on this new information.

To access the Phone Numbers settings, you’ll first need to be in your desired sub-account.

• From your GoHighLevel dashboard, locate and click on “Settings” in the left-hand navigation menu.

Once in the Settings area, you’ll see various options for configuring your sub-account.

• Click on “Phone Numbers” from the settings menu.

Within the Phone Numbers section, you’ll find advanced configurations related to voice calls.

• Click on the “Advanced Settings” tab or section within the Phone Numbers interface.

• Scroll down to the “Voice Calls” section.

In the “Voice Calls” section under “Outbound Call,” look for a specific setting.

• Locate the option titled “Connect me to the lead after the call-recording message ends.”

• If this setting is enabled (typically indicated by a toggle being green or checked), your sub-account falls under the exception.

• 1.1 What the Exception Means: If this setting is enabled, your calls will retain the previous ringback logic. You might not frequently hear the new “connecting” tone because the call connections are often too quick in these specific scenarios. However, GoHighLevel will still provide a more accurate tone when the need arises, closer to the true status of the call.
• 1.2 No Action Required (Unless You Want to Change): For most users, no change is needed here. This update is designed to improve the default experience. You only need to consider adjusting this setting if you intentionally want to modify the advanced call-recording connection behavior.

Implementing (or simply benefiting from) these new voice call tones will have a direct and positive impact on your day-to-day operations and strategic outreach. Here’s a glimpse of the practical results you can expect:

• Improved Agent Experience and Reduced Frustration: Your sales and outreach teams will face fewer misleading signals and abrupt disconnections, leading to a smoother, less frustrating calling experience. This boosts morale and keeps them focused on actual conversations.
• More Efficient Outbound Dialing Campaigns: With clear, instant feedback on call status, agents can quickly identify unconnectable numbers and move on to the next prospect. This efficiency means more dials, more qualified leads reached, and ultimately, a higher volume of meaningful interactions.
• Better Data on Call Outcomes: The elimination of “phantom drops” provides cleaner, more accurate data on your call outcomes. You’ll have a truer picture of your connection rates and reasons for disconnections, allowing for more precise analysis and optimization of your calling strategies.
• Faster Lead Qualification and Follow-Up: Knowing immediately whether a call is genuinely ringing or if it failed to connect means faster lead qualification. Agents can spend less time on unconnectable numbers and more time engaging with active leads, leading to quicker follow-ups and improved conversionThis update isn’t just about different sounds; it’s about empowering your team with accurate information to make every outbound call count.

The new Pre-Connect Audio update for GoHighLevel’s outbound calling is a testament to our commitment to refining your communication tools and maximizing your efficiency. By replacing confusing “phantom ringing” with crystal-clear “connecting” tones and authentic ringback, we’re providing your agents with the precise feedback they need to operate at peak performance.

This enhancement means more productive dialing sessions, less wasted time, and a more streamlined path to connecting with your valuable leads. We encourage you to experience these new voice call tones for yourself and witness the immediate positive impact on your outbound dialing efforts.

How do these new voice call tones streamline your outbound sales efforts and improve your team’s efficiency? Share your thoughts below!