Automate Call Outcomes Instantly with New Call Dispositions

GoHighLevel just dropped a quiet powerhouse: Call Dispositions.

Here’s what’s now available in your Web Dialer:

• After every outbound or inbound call, reps can now manually select a call disposition—a label that describes what actually happened on the call. Think: Follow Up, Not Interested, Requested Appointment, etc.
• These outcomes show up right after the call ends, with a clean dropdown interface that’s easy for any rep to use.
• You’re not stuck with default options. Admins can create, rename, or delete up to 10 custom dispositions per sub-account from the Phone System settings.
• Each chosen disposition is now workflow-friendly. That means the second a rep picks one, you can trigger automations like:
  • Re-enqueue into Power Dialer
  • Send a follow-up text or email
  • Tag the contact
  • Create a task or opportunity
• And soon, these dispositions will show up in Call Reporting filters—giving your team visibility into trends like: How many calls ended in “Not Interested”? How many turned into appointments?

This isn’t just a labeling tool. It’s a real-time, action-ready trigger that brings human intent into your automations.

Before Call Dispositions, your only workflow triggers were call statuses—like answered, busy, or no answer. Helpful? Barely.

Those system statuses don’t tell you what actually happened. They just log how the system sees the end of a call.

Now, you get a manual choice—one that tells you exactly what the rep decided to do next. That’s a big shift.

Here’s how it’s different:

• You move from system-generated outcomes to human-decided outcomes.
• Instead of running the same follow-up for every “answered” call, you can now trigger unique workflows based on what the rep selects.
• This means your automation becomes more context-aware, like:
  • “Requested Appointment” → Send SMS with booking link + task creation
  • “Follow Up” → Wait 2 days, then re-enqueue in Power Dialer
  • “Not Interested” → Tag and stop all nurture sequences

That’s the kind of upgrade that gets results. Real-world actions triggered by real rep decisions—not robotic call logs.

Let’s cut to it: this update isn’t just about adding a dropdown after a call. It’s about tightening your entire sales machine.

Here’s why this matters for agencies and sales teams inside GHL:

1. Faster Wrap-Ups = More Dials Per Day
When reps can select a quick outcome and move on, there’s no backtracking or manual tagging. Less friction = more calls = more pipeline.

2. Cleaner Automation = Smarter Follow-Up
Your workflows now respond to what actually happened—not just system flags. That means you can stop sending generic “thanks for your time” messages to leads who just told you they’re ready to buy.

3. Better Visibility = Real Metrics You Can Use
When a rep selects “Not Interested,” that’s data. When 20 calls in a week end with “Requested Appointment,” that’s a trend. And soon, all of this will be trackable inside GHL’s Call Reporting filters.

4. More Accountability = Higher Quality Conversations
With consistent outcomes to choose from, reps stay aligned. Managers get clearer feedback. And follow-up doesn’t fall through the cracks.

It’s a small behavior change that delivers big clarity across your sales system.

Here’s exactly how to activate and use this new feature inside your GHL sub-account. It only takes a few minutes to set up—and it can transform how your team handles follow-ups.

• Go to the left-hand sidebar, look all the way to the bottom.

1.1 Click on the gear icon ⚙️ labeled “Settings.”

• You’ll now be in the main Settings dashboard, where you can access:
  • Business Info
  • Billing
  • My Staff

1.2 Click Phone System

• Inside the Ghl System Click Phone System
• Find in the Upper Section the Voice Section

1.3 Click Voice

• Under the Voice Section Click Custom Disposition

1.4 Click Custom Disposition

• Customizable: sub-account admins can create, edit, and delete dispositions.

• Once your rep finishes a call using the Web Dialer, a new Call Disposition Picker will pop up right away. This is where they choose the outcome—like “Follow Up” or “Requested Appointment.”

• The rep selects one option from your predefined list. This choice is now part of the contact’s call record and instantly available to workflows.

• If a Workflow is set up to respond to that disposition, it fires immediately—no delays.

• The Main Menu on the Left side of your screen has all the main areas that you work in when using GHL

2.1 Click on the Automation Menu Item.

• Access the ‘Automation’ section of GoHighLevel
• You’ll now be in the ‘Automation’ section of GHL, where you can access the Workflow section from the top menu:

2.2 Click on the ‘Workflow’ menu link.

2.3 Click Create Workflow

• Click Create workflow and Start From Scratch

2.4 Start with a Call Details Trigger

• Use the Custom Disposition filter under “Call Details”
• Match it with the outcome (example: “Requested Appointment”)

2.5 Add Actions

• Add your desired action such as:
  • Send a booking link
  • Re-enqueue the contact in the Power Dialer
  • Tag the contact or remove them from a campaign
  • Assign a task to a sales rep

This makes your post-call process immediate, personalized, and automated—without your reps doing extra work.

Note: Renaming a disposition will not break existing workflows. But deleting one will—so update workflows first.

Now that you’ve got the basics down, here are some next-level tips to make sure you’re squeezing every ounce of value from Call Dispositions inside GHL:

1. Keep Your Disposition List Tight
Ten options max—but that doesn’t mean you need all ten. Start with 4–6 clear, action-based labels. Examples:

• Follow Up
• Requested Appointment
• Not Interested
• Call Back Later

Avoid vague stuff like “Other” or “Talked.”

2. Don’t Just Trigger Messages—Trigger Tasks
Use the disposition to create a follow-up task. This makes your pipeline movement trackable and ensures reps know exactly what to do next.

3. Combine With Power Dialer for a Follow-Up Machine
Use “Follow Up” to re-enqueue contacts automatically. You’re building a loop that doesn’t rely on memory or sticky notes.

4. Watch for Reporting Rollout
Disposition filters are coming to Call Reporting soon. Once live, you’ll be able to segment calls by outcome. Start using clean naming now so your reports are usable later.

5. Tag Based on Outcome for Smart Segmentation
Use tags like “Do Not Nurture – Called” for “Not Interested” or “Hot Lead – Appointment Requested.” That gives you instant Smart List filtering.

6. Audit Your Workflows When You Update Dispositions
Renaming a disposition? Your workflows will still run.
Deleting a disposition? Your workflows will break.
Always update your workflows before removing a disposition from the system.

This update isn’t just about a fancy new dropdown—it’s a mindset shift for how your team handles calls, follow-up, and pipeline progression.

Here’s what it unlocks for your agency or sales team:

You get real-time intent, directly from the rep.
No more guessing what “answered” really means. You know if they’re hot, cold, curious, or done. And you can act on it immediately.

You turn manual wrap-up into automatic momentum.
The second a rep clicks “Requested Appointment,” your system can:

• Send a booking link
• Assign a task
• Push them into a Smart List
• Re-engage them with the Power Dialer

No lag. No handoffs. Just movement.

You build cleaner, smarter sales workflows.
Generic “Call Status = Answered” automations are over. Now your workflows are precise, outcome-based, and tied directly to rep input.

You scale with consistency.
Every rep ends every call with a defined choice. That creates structure, repeatability, and data you can actually use.

If your team makes even 20 calls a day, Call Dispositions can add dozens of hours of saved admin time each month—while keeping your pipeline humming and your follow-ups laser-targeted.

Once you roll this out, expect to see noticeable gains across your team’s performance and your system’s efficiency.

1. More Calls Per Day
Reps no longer need to waste time logging notes or remembering follow-ups. The faster wrap-up process means they can move to the next dial quicker—without sacrificing follow-up quality.

2. Better Follow-Up Conversion
Your automations will now match the reality of the call. Leads who need a booking link get it instantly. Cold leads get filtered out. Your responses are relevant, timely, and way more likely to convert.

3. Reduced Lead Leakage
No more relying on memory, tags, or “I’ll do it later.” The outcome gets logged. The workflow fires. The system catches and carries the next step. Every time.

4. Consistent Rep Behavior
With a fixed set of dispositions to choose from, your team develops call-close discipline. No more random notes. No more missed steps. Just consistent pipeline flow.

5. Clearer Reporting and Insights
Even before the full reporting filters launch, you’ll start to see patterns. Which reps are generating the most “Follow Ups”? Which calls are ending in “Not Interested”? That’s powerful coaching data.

6. Faster Time-to-Action
You’ve now got a way to move contacts forward the second the call ends—no gaps, no confusion, no waiting.

This is how smart teams sell faster, follow up sharper, and close more deals with less chaos.

This isn’t just another feature—it’s a turning point for how your agency handles outbound and inbound sales calls.

With Call Dispositions, GoHighLevel finally puts human intent at the center of your automation. Your reps decide what happened, your system acts instantly, and your pipeline moves without delay.

Whether you’re booking appointments, qualifying leads, or just filtering out the “not interested” crowd—this tool gives you clarity, speed, and control.

Here’s the bottom line:

• No more guessing what “answered” really meant.
• No more missed follow-ups.
• No more bloated workflows that don’t fit the situation.

You’ve now got a direct link between call outcomes and automated next steps.

Start small. Pick your 5 most common outcomes. Set up the workflows. And watch how much tighter, faster, and more efficient your team becomes.

Done right, this update will make your phone system a follow-up machine—and your reps a whole lot more productive.