New Call Scripting Tool

GoHighLevel just upgraded your team’s mobile sales calls with a brand-new call scripting tool built right into the GHL mobile app. Now, your reps can access structured scripts, talk tracks, and prompts live during a call, all from their phone.

• Tap-to-View Call Scripts During Mobile Calls – No more guessing what to say next. With the new call scripting tool, agents can tap the script icon while on a call to get real-time guidance instantly.
• Create Custom Scripts in the Web App – Admins can now build and manage scripts inside GHL. Just go to Phone Numbers > Advanced Settings > Call Scripts to start creating scripts tailored for different call types or teams.
• Guided Talk Tracks for Any Call – Whether it’s a discovery call, an objection-handling moment, or a compliance checklist, this tool gives your agents structure without sounding robotic.

This call scripting tool ensures your sales team always knows what to say keeping calls clear, confident, and consistent, even when agents are on the go.

Every agency owner and sales manager knows the pain of inconsistent calls. One rep nails the pitch. Another forgets key questions. A third goes totally off script. The result? Missed opportunities, confused messaging, and lower conversion rates.

That’s exactly what the call scripting tool in GHL is designed to fix.

By giving your team instant access to the right words at the right time, this update helps you:

• Train new reps faster – New team members can follow pre-written talk tracks instead of memorizing everything or shadowing for weeks.
• Improve consistency across your team – Everyone says the right thing, in the right order, every time. No more freestyle disasters.
• Close more deals with better conversations – The call scripting tool helps reps qualify leads better and handle objections with confidence.
• Build trust and professionalism – When your team sounds polished and prepared, customers notice. That translates into a better brand experience.

It’s not just about helping your team talk better; it’s about helping them sell better.

Getting started with GHL’s new call scripting tool is quick and straightforward. In just a few steps, you can create structured talk tracks for your team and make them available during live mobile calls. Whether you’re guiding reps through a sales pitch or ensuring compliance language is followed, these scripts can be built once and reused again and again directly from the mobile interface.

• Go to the left-hand sidebar, look all the way to the bottom.

1.1 Click on the gear icon ⚙️ labeled “Settings.”

• You’ll now be in the main Settings dashboard, where you can access:
  • Business Info
  • Billing
  • My Staff
  • Phone Numbers
  • and more.

2.1 Click on Phone Numbers Menu

• where you can access the Access the Advance Settings

2.2 Look for the “Advanced Settings” tab within the Phone Numbers area.
2.3 Click on “Call Scripts.”

3.1 Click “+ Add Script” to create a new script.

3.2 Give your script a name and enter the content use bullet points, steps, or prompts.
3.3 Save your script.

You have now your script during the call; tap the “Script” icon that appears on the screen. Your assigned call script will pop up for easy reference while you talk.

Now that you’ve got the call scripting tool set up, here’s how to get even more value out of it whether you’re managing a small team or running a full-scale sales operation.

• Use categories to organize scripts – Break down scripts into types like Discovery, Objection Handling, Pricing, or Follow-Up. This makes them easier to assign and use.
• Keep scripts short and skimmable – Use bullet points, headlines, and bolded key phrases so agents can scan quickly during live calls.
• Match scripts to funnel stages – Create different scripts for top-of-funnel outreach vs bottom-of-funnel closing calls.
• Get feedback from your team – Ask reps what’s working and where they get stuck. Then refine scripts based on real conversations.
• Embed key compliance reminders – Especially useful for industries like insurance or finance where certain disclosures must be read.
• Use a “hot swap” strategy – If an objection or question comes up often, build a micro-script for it and swap it in live. The mobile interface makes this seamless.

When used strategically, this tool becomes more than a cheat sheet it becomes a full-blown call performance system.

The GHL call scripting tool isn’t just a convenience it’s a conversion multiplier.

When every agent has the same professional, proven messaging in front of them, your business gains a serious edge. Sales conversations become smoother. Objections are handled better. And customer trust rises because your team sounds polished and prepared.

Here’s how this plays out in the real world:

• For agencies – Reduce training time, minimize mistakes, and get new reps closing faster.
• For sales teams – Shorten the learning curve and stop losing deals to poor call delivery.
• For local businesses – Provide a consistent, branded experience on every call even with rotating staff or part-time help.

This is what leveling up call quality at scale looks like without needing to micro-manage your team or re-coach the same thing 20 times.

The new call scripting tool in GHL’s mobile app isn’t just another feature it’s a full-blown upgrade to how your team communicates, sells, and closes deals.

This powerful tool puts structured talk tracks right at your agents’ fingertips. Whether they’re new to the team or seasoned pros, having a live script during calls keeps conversations sharp, consistent, and high-converting.

No more guesswork. No more dropped qualifiers. No more “uh… let me get back to you.”

Instead, your team gets:

• Instant access to approved scripts
• Better call quality and confidence
• Faster training and onboarding
• Higher conversion rates

If you want better results from your sales team without increasing pressure or workload, this ghl call scripting tool delivers. It’s simple, powerful, and ready to use right now.

Build your first script. Assign it. And start seeing better call outcomes starting today.

Have you started using the GHL call scripting tool yet? Let us know how it’s working for you!