GHL Community Member Retention After Members Leave

When someone leaves your GHL group, you can still reach out. A simple email can help you stay in touch, ask for feedback, and improve Community Member Retention.

Here’s what you’ll learn:

• Set up a workflow that starts when group access ends.
• Choose the GHL group you want to track.
• Write a short email to invite past members back.
• Add a survey link, test your workflow, and turn it on.

By the end, you’ll know how to send follow-up emails with GHL and learn why members leave your group.

When a member leaves your GHL community, you may not know why. Was the group no longer useful? Did they need more help? Without feedback, you’re left to guess. That’s why Community Member Retention should be part of how you manage your group.

A simple follow-up email can help you in five ways.

• Find out why members leave. Ask for honest feedback so you can see what needs to change.
• Give members a way back. Let past members know they can return if they’re still a good fit.
• Save time each week. Use GHL to send follow-up emails instead of doing it all by hand.
• Make your group better. Use survey replies to fix issues that may cause members to leave.
• Keep members engaged. Learn what people need so you can give them more reasons to stay.

If you run more than one group, you know how easy it is to miss a member who leaves. With an automated workflow, you can send a timely email without having to track each exit yourself.

The goal isn’t to get every past member back. It’s to hear what they have to say and learn from it. That gives you a better way to improve Community Member Retention over time.

You don’t have to check your GHL group each day to see who has left. You can set up a simple workflow that sends an email when someone loses access to your group.

This isn’t a new GHL feature. It’s a useful way to combine tools you already have to improve Community Member Retention.

Here’s what you can do with this workflow.

• Track when group access ends. Use the Group Access Revoked trigger to start the workflow when a member loses access.
• Send a personal email. Add the member’s first name so your message feels more direct.
• Offer a way to return. Invite past members back when it makes sense for them to rejoin.
• Ask why they left. Add a short survey link so members can share their views.
• Save time on follow-ups. Let GHL send the email so you don’t have to do it by hand.

Keep in mind that lost access doesn’t always mean someone chose to leave. An admin may have removed them. Make sure your email is right for the people who receive it.

Once your workflow is live, you have a clear way to reach past members and hear what they think. You can use that feedback to make your group better.

You can improve Community Member Retention in GHL with a simple workflow that sends an email when someone loses access to your group. You’ll set up the Group Access Revoked trigger, choose your group, and add an email with a link to your feedback survey.

Before you begin, make sure your group and survey are ready. You’ll then build the workflow, write your email, test the setup, and turn it on. Here are the steps to follow in GoHighLevel.

• Access the Workflow Builder from the Automation Section.
• Rename Your Workflow and Select the Group Access Revoked Trigger.
• Rename the Group Access Revoked Trigger and Add a Filter.
• Set Group as the First Filter and Save the Trigger.
• Search for and Add the Send Email Action Element.
• Set the Sender Name, Email Address, and Subject Line.
• Add the Re-Engagement Email Subject Line and Body.
• Set the Contact Timezone in Workflow Settings.
• Publish and Save Your Workflow.

To start, make sure you are logged in to your GoHighLevel sub-account. Make sure you’ve created a community group and a feedback survey in GHL

• Create your Community Member Retention workflow using the Workflow Builder in the Automation section.

1.1 Click Automation.

• You will be taken to the Workflows tab by default.

1.2 Click Workflows.

• You will see a list of workflows, along with options such as Create Folder, Build Using AI, and + Create Workflow.

1.3 Click + Create Workflow.

• A dropdown menu will appear with several options, including + Start from Scratch.

1.4 Click + Start from Scratch.

• You will be taken to the Workflow Builder.

• Rename your workflow, then set the Group Access Revoked trigger.

2.1 Rename your Community Member Retention workflow.

• Click the Pencil icon at the top of the Workflow Builder and enter a new name for your Community Member Retention workflow.

2.2 Click Add New Trigger.

• The trigger library will appear, where you can search for and select a trigger.

2.3 Search for and select Group Access Revoked.

• You will be taken to the Group Access Revoked trigger settings.

• Give the Group Access Revoked trigger a clear name, then add a filter.

3.1 Rename the Group Access Revoked trigger.

• This makes it easier to identify on the Community Member Retention workflow canvas.

3.2 Click Add Filters.

• A drop-down filter will appear below the Add Filters button.

• Choose Group as the filter, then select your created community/group before saving the trigger.

4.1 Select Group from the first drop-down filter set.

• Another drop-down filter will appear below the first filter.

4.2 Choose Is as the operator

• The chosen option should appear in this specific filter.

4.3 Choose your created community.

• The chosen community should appear in the first drop-down filter.

4.4 Click Save Trigger.

• The trigger will now appear on the Community Member Retention workflow canvas.

• Click Add New Element, then search for and select the Send Email action element.

5.1 Click Add New Element.

• The action library will appear on the right side of the canvas.

5.2 Search for and select Send Email.

• You will be taken to the Send Email settings.

• Set the sender details and subject line for this Community Member Retention workflow email.

6.1 Rename the Send Email action element.

• Use a clear and simple name.

6.2 Enter the sender name.

• You can also use a custom value for the sender name.

6.3 Enter the sender email address.

• You can also use a custom value for the sender email address.

• Enter the subject line and content for your re-engagement email.

7.1 Enter the re-engagement email subject line.

• Keep the subject short and clear.

7.2 Enter the re-engagement email body.

• Keep the message clear, polite, and helpful.

7.3 Click Save Action.

• The Send Email action element will now appear on the Community Member Retention workflow canvas.

• Click the Settings tab at the top of the workflow canvas, then set the Contact Timezone in the Communication section before returning to the workflow builder.

8.1 Click the Settings tab.

• You will be taken to the workflow settings section.

8.2 Toggle on Allow re-entry and Allow multiple opportunities.

8.3 Set the Contact Timezone.

• This helps the Community Member Retention workflow send messages based on the contact’s local timezone.

8.4 Click the Builder tab.

• You will return to the workflow canvas.

• Turn on Publish and save your Community Member Retention workflow.

9.1 Turn on the Publish toggle.

• The toggle will turn blue to show that it is active.

9.2 Click Save.

• The red dot on the Save button will disappear, confirming that your Community Member Retention workflow has been saved.

Once your GHL workflow is live, take some time to check how it works. You want past members to feel heard, not pushed to come back. A short, friendly email can help you get useful feedback.

Here are a few tips to improve your Community Member Retention process.

• Keep your email short. Thank members for their time and ask for their feedback. Get to the point.
• Use their first name. A personal greeting makes your email feel more natural.
• Keep your survey simple. Ask one or two clear questions. Aim for a survey that takes 30 seconds.
• Give them a choice. Let past members know how to rejoin if they’re still welcome.
• Check who gets your email. Some members may have been removed by an admin. Make sure your message fits their case.
• Learn from their replies. Look for common issues and use what you find to make your group better.

You don’t need a long email to make this work. Focus on being clear, kind, and helpful. The goal is to learn why people leave and give the right members a way back.

It’s easy to focus on getting new members into your GHL community. But what about those who leave? Their feedback can help you find out what’s missing and what you can do better.

A simple Community Member Retention workflow can help you in several ways.

• Save time on follow-ups. Let GHL send emails so you don’t have to reach out to each member by hand.
• Find out why people leave. Use survey replies to learn what members liked and what they felt was missing.
• Make your group better. Look for common issues and fix what you can.
• Help your agency clients. Use the same workflow for other groups you manage. Just change the email and survey to fit each group.
• Give past members a way back. Let them know how to rejoin if they’re still welcome.

You may not get every past member to return. That’s not the main goal. What matters is that you learn from their feedback and use it to make your group more useful. Over time, this can help you improve Community Member Retention and give members more reasons to stay.

Before you turn on your GHL workflow, you may have a few questions about how it works. These quick answers will help you set it up, avoid common mistakes, and make better use of Community Member Retention.

When someone leaves your GHL community, you still have a chance to learn from them. A simple workflow lets you send a follow-up email, ask for feedback, and invite past members to return when it’s right for them.

Good Community Member Retention starts with knowing why people leave. You don’t need a long survey to find out. A few clear questions can help you spot issues and see what needs to change.

Start with one group and test your workflow before you turn it on. Then check the survey replies and use what you learn to make your group better.

The goal isn’t to bring every member back. It’s to stay in touch, listen to their views, and give people more reasons to stay. With GoHighLevel, you can do this without adding more work to your day.