Gather Better Insights with the New Feedback Collection Element in Forms, Surveys & Quizzes 

GoHighLevel just rolled out the Rating Element, a smart addition for your forms, surveys, and quizzes. This feature isn’t about making things complicated. It’s about getting straightforward, visual feedback, which makes your data collection sharper and more engaging for everyone involved.

This feedback collection element is designed for broad use across your GoHighLevel tools. Here’s a breakdown of what it brings to the table:

• Universal Compatibility: Building a website form, a client survey, or a quiz? This Rating Element fits right in. It works seamlessly across all three.
• Multiple Icon Options: Beyond just stars, you have choices. Pick from hearts, thumbs-up, or other icons. This helps tailor the visual feel to your specific questions and brand.
• Customizable Scale: You decide the range. Whether you need a 1-5 or a 1-10 scale, you can set the exact number of rating points. This gives you precise control over the detail of your feedback.
• Custom Labels: Add descriptive labels like “Poor” to “Excellent.” This provides clear context for your audience and helps you understand the nuance in their responses.
• Style and Layout Controls: Make it yours. You can adjust how the icons align (left, center, or top) and choose colors for both selected and unselected icons. This keeps everything on brand.
• Flexible Output Format: Your data, your way. Ratings can be saved in custom fields as a raw number (e.g., “4”), a percentage (e.g., “80%”), or even a fraction (e.g., “4/5”). This flexibility is key for your reporting and automation needs.

This new feedback collection element helps you gather insights more efficiently. It’s about getting solid, actionable data without overcomplicating things for your audience.

The new feedback collection Element slides right into your GoHighLevel forms, surveys, and quizzes. No need to learn a whole new system; it’s built directly into the builders you’re already familiar with. You’ll find it alongside your other trusted tools, ready to go.

This section lays out the simple steps to get this versatile element up and running. We’ll walk through adding it, customizing its look, and setting up how the data is stored. By the time you’re done, you’ll be ready to gather richer, more intuitive feedback from your audience, fast.

Here’s how to add and customize the new Rating Element:

• The Main Menu on the left side of your screen has all the main areas that you work in when using GHL.

1.1 Click on the ‘Sites’ menu item.

• Access the ‘Sites’ section of GoHighLevel.
  • You’ll now be in the ‘Sites’ section of GHL, where you can access the ‘Surveys’ section from the top menu.

1.2 Click on the ‘Surveys’ menu link.

• This will take you to the Surveys list.

1.3 Click on an existing survey

• Need to create a new survey? Watch this tutorial: How To Create A Stylized Survey.

• Once you’re in the survey editor, the elements library will open by default.

2.1 Scroll through the elements library until you find the Rating element

• The elements library is on the left side of the editor.
• Make sure you’re in the Quick Add tab.

2.2 Drag and drop the Rating element where you want it in the survey

• Choose the exact spot you want it to appear in the layout.

• Once you’ve added the Rating element, the settings panel will appear on the right side of the canvas.
• If the settings panel doesn’t appear, click the Rating element on the canvas to open it.

3.1 Adjust the Rating element based on your feedback goals

• Set up the number of stars, labels, or custom options depending on the kind of feedback you want.

• After editing your survey and adding the rating element, it’s time to lock in your changes.

4.1 Click the Save button

• You’ll find it in the top-right corner of the canvas.
• You’ll know it’s saved when the orange dot next to the Save button disappears.

4.2 Click the Preview button to view your survey on the front end

• A new browser tab will open so you can check how your survey looks and functions.

• Before going live, make sure to test the survey with the rating element included.

5.1 Double-check the design, functionality, and feedback flow to ensure everything works as expected.

So, you’ve got this new feedback collection element in your toolkit. What’s the real impact for your business? Simple: it sharpens how you connect with clients and helps you make better decisions.

This isn’t just another shiny object; it’s a direct path to understanding what your customers truly feel. Here’s why this update matters for your operations:

• Useful for Feedback, Preferences, and Satisfaction: Whether you’re checking client happiness after a project, figuring out product preferences, or simply taking your audience’s pulse, this element streamlines the process. It’s a quick way to get actionable sentiment.
• Integrates with Custom Fields for CRM and Automation: This is a big one. The ratings you collect don’t just sit in a form. They flow straight into your custom fields within GoHighLevel. This means you can use these ratings to trigger automated actions, segment your audience, or even tailor future messages based on their feedback. Imagine sending a specific follow-up to someone who rated your service “Excellent” compared to someone who said “Poor.”
• Fully Responsive and Mobile-Ready: Everything today needs to work flawlessly on a phone. The Rating Element is built to be completely responsive, so no matter what device your audience uses, their experience giving feedback is smooth and hassle-free. No more clunky forms on mobile!

Ultimately, this new feedback collection element helps you move past guesswork. It provides clear, visual data you can use, leading to improved customer experiences and more focused marketing efforts.

We’ve explored the new Rating Element for your forms, surveys, and quizzes. It’s more than just an update. It’s a tool designed to pull genuinely useful feedback from your audience. This element offers a straightforward, visual way to capture sentiment. It’s customizable and hooks right into your GoHighLevel CRM and automations.

Getting quick, visual insights that flow directly into your custom fields means you can make sharper decisions faster. This is about making your feedback collection element truly work for your business. It delivers actionable data without adding complexity.

So, it’s time to put this feature to use. Log into your GoHighLevel account and test out the new Rating Element.

How will you use this new tool to get better insights from your audience? Share your thoughts below!