GHL Missed Caller SMS Follow-Up

See how you can send a quick text after a missed call. This video shows you how to build and test the Missed Caller SMS workflow in GHL.

Inside this video:

• Create a Booking Link
• Access the Workflow Builder and add a Call Details Trigger.
• Add a Send SMS element
• Set a 4 hours Wait element.
• Add an If/Else element under the contact replied branch.
• Add Send SMS elements under the “Yes” branch and the None branch.
• Publish and Save the workflow.

The Missed Caller SMS workflow helps you reply when no one picks up a call. GHL sees the missed call and sends a text right away. This gives the caller a quick way to reply without waiting for a call back.

The workflow can do these tasks for you.

• Find a missed call.
• Send a short text.
• Use set phone numbers.
• Run at set times.
• Send replies to GHL Conversations.

You can then answer questions or book a call in one place. Missed Caller SMS helps you reply faster and cuts down on manual work.

A missed call can become a lost lead very fast. Many people will not leave a voice mail or wait for you to call back. They may contact another business instead.

Missed Caller SMS helps you reply while the call is still fresh. The caller gets a short text that shows you saw the call and are ready to help. This gives them a clear way to reply.

This workflow helps you:

• Reply to missed calls in seconds.
• Give callers an easy way to text back.
• Cut down on manual follow-up.
• Keep replies inside GHL Conversations.
• Give each caller the same fast response.

You do not need a large team to use it well. GHL sends the first text for you, then your team can step in when the caller replies. Missed Caller SMS gives you a simple way to keep more calls from turning into lost leads.

You will build the Missed Caller SMS workflow in the Automations area of your GHL sub-account. You will set the call trigger, choose the missed call status, add any needed filters, and write the SMS message.

You will also test the workflow before you make it live. This helps you check that the text sends at the right time and that each reply shows in GHL Conversations.

• Access the Workflow Builder from the Automation Section.
• Set the Call Details Trigger After Renaming Your Workflow.
• Rename the Call Details Trigger and Add a Filter.
• Set the Call Direction as the Filter Before Adding Another Filter.
• Set the Call Status as the Second Filter Before Saving the Trigger.
• Search for and Add a Send SMS Action Element.
• Add the SMS Callback Request Message.
• Search for and Add a Wait Action Element.
• Rename the Wait Action Element and Set the Wait Type.
• Add the If / Else Action Element.
• Set and Configure the Replied Message Branch.
• Search for and Add Another Send SMS Action Element Under the Yes Branch.
• Add the SMS Confirmation Message.
• Search for and Add Another Send SMS Action Element Under the None Branch.
• Add the SMS Message.
• Open the Workflow Settings, Then Set the Contact Timezone Before Returning to the Builder.
• Publish and Save Your Workflow.

To start, make sure you are logged in to your GoHighLevel sub-account. Make sure your GoHighLevel booking link is ready.

• Create your Missed Caller SMS workflow using the Workflow Builder in the Automation section.

1.1 Click Automation.

• You will be taken to the Workflows tab by default.

1.2 Click Workflows.

• You will see a list of workflows, along with options such as Create Folder, Build Using AI, and + Create Workflow.

1.3 Click + Create Workflow.

• A dropdown menu will appear with several options, including + Start from Scratch.

1.4 Click + Start from Scratch.

• You will be taken to the Workflow Builder.

• Rename your Missed Caller SMS workflow, then set the Call Details trigger.

2.1 Rename your workflow.

• Click the Pencil icon at the top of the Workflow Builder and enter a new name for your workflow.

2.2 Click Add New Trigger.

• The trigger library will appear, where you can search for and select a trigger.

2.3 Search for and select Call Details.

• You will be taken to the Call Details trigger settings.

• Give the Call Details trigger a clear name, then add a filter.

3.1 Rename the Call Details trigger.

• This makes it easier to identify on the workflow canvas.

3.2 Click Add Filters.

• A drop-down filter will appear below the Add Filters button.

• Choose Call Direction as the filter, then select Incoming before adding another filter.

4.1 Select Call Details from the first drop-down filter.

• Another drop-down filter will appear below the first filter.

4.2 Choose Incoming for this filter

• The chosen filter should appear in the second drop-down filter.

4.3 Click Add Filters.

• A drop-down filter will appear below the first filter set.

• Choose Call Status as the filter, then select busy, canceled, voicemail, and no-answer before saving the trigger.

5.1 Select Call Status from the second drop-down filter set.

• Another drop-down filter will appear below the second filter.

5.2 Choose busy, canceled, voicemail, and no-answer.

• The chosen filter should appear in the second drop-down filter.

5.3 Click Save Trigger.

• The trigger will now appear on the Missed Caller SMS workflow canvas.

• Click Add New Element, then search for and select the Send SMS action element.

6.1 Click Add New Element.

• The action library will appear on the right side of the canvas.

6.2 Search for and select Send SMS.

• You will be taken to the Send SMS settings.

• Rename the action element, then enter the SMS message before saving the action.

7.1 Rename the action element.

• This makes it easier to identify on the workflow canvas.

7.2 Enter the SMS callback request body.

• Keep the message clear, polite, and helpful.

7.3 Click Save Action.

• The Send SMS action element will now appear on the Missed Caller SMS workflow canvas.

• Click Add New Element, then search for and select the Wait action element.

8.1 Click Add New Element.

• The action library will appear on the right side of the canvas.

8.2 Search for and select Wait.

• You will be taken to the Wait settings.

• Rename the action element and select the Until the contact replies Wait type.

9.1 Rename the Wait action element.

• This makes the workflow easier to read on the workflow canvas.

9.2 Select the Until the contact replies option.

9.3 Select the previously created Send SMS action element.

• The Send SMS action name should appear in the dropdown options.

9.4 Set the Timeout to 4 hours.

9.5 Click Save Action.

• The Wait action element will now appear on the Missed Caller SMS workflow canvas.

• Search for and add the If / Else action element to the workflow.

10.1 Click Add New Element.

• The action library will appear on the right side of the canvas.

10.2 Search for and select the If / Else action element.

• You will be taken to the If / Else settings page.

• Rename the element, then select and configure the Replied Message branch.

11.1 Rename the If / Else action element.

• Use a clear and simple name.

11.2 Make sure the first filter in the first branch is Contact Reply, then Replied Message.

• This filter checks whether the contact sent a reply.

11.3 Set the operator to Contains.

• This checks whether the reply contains the value you enter.

11.4 Set the Input to Yes.

• This sets the condition for the Yes branch.

11.5 Click the Save Action button.

• The If / Else action element will now appear on the Missed Caller SMS workflow canvas.

• Click Add New Element, then search for and select another Send SMS action element.

12.1 Click Add New Element.

• The action library will appear on the right side of the canvas.

12.2 Search for and select Send SMS.

• You will be taken to the Send SMS settings.

• Rename the action element, then enter the SMS message before saving the action.

13.1 Rename the action element.

• This makes it easier to identify on the workflow canvas.

13.2 Enter the SMS Confirmation body.

• Keep the message clear, polite, and helpful.

13.3 Click Save Action.

• The Send SMS action element will now appear on the Missed Caller SMS workflow canvas.

• Click Add New Element, then search for and select another Send SMS action element.

14.1 Click Add New Element.

• The action library will appear on the right side of the canvas.

14.2 Search for and select Send SMS.

• You will be taken to the Send SMS settings.

• Rename the action element, then enter the SMS message before saving the action.

15.1 Rename the action element.

• This makes it easier to identify on the workflow canvas.

15.2 Enter the SMS supporting body.

• Keep the message clear, polite, and helpful.

15.3 Click Save Action.

• The Send SMS action element will now appear on the Missed Caller SMS workflow canvas.

• Click the Settings tab at the top of the workflow canvas, then set the Contact Timezone in the Communication section before returning to the workflow builder.

16.1 Click the Settings tab.

• You will be taken to the workflow settings section.

16.2 Set the Contact Timezone.

• This helps the workflow send messages based on the contact’s local timezone.

16.3 Click the Builder tab.

• You will return to the workflow canvas.

• Turn on Publish and save your Missed Caller SMS workflow.

17.1 Turn on the Publish toggle.

• The toggle will turn blue to show that it is active.

17.2 Click Save.

• The red dot on the Save button will disappear, confirming that your workflow has been saved.

Your first text should be short, clear, and easy to answer. With Missed Caller SMS, the goal is to start a real chat, not fit every detail into one message.

Use these tips to make your replies more useful.

• Say who you are in the first line.
• Keep the message short and easy to read.
• Ask one clear question.
• Avoid sending more than one text at once.
• Test the workflow after each change.
• Use a different message for each location when needed.
• Review replies and adjust the message over time.

Watch how people respond to your text. If the same questions come up often, update the message to make the next step clear. A simple reply can help you turn a missed call into a useful talk.

These common questions will help you set up and manage Missed Caller SMS in GHL. They cover when the workflow runs, where replies appear, and how to use it across more than one account.

Missed Caller SMS gives you a simple way to respond when your team cannot answer a call. GHL sends the first text for you, so the caller gets a quick reply without waiting.

You may see a few clear results.

• Faster replies to missed callers.
• Fewer leads lost after a missed call.
• Less manual work for your team.
• More replies saved in GHL Conversations.
• A more steady process across client accounts.
• More chances to book a call or meeting.

This workflow does not replace your team. It gives you a fast first step, then lets you take over when the caller replies. You can review the results, check which messages get replies, and update the text when needed.

Before you turn on the workflow, check each part of the setup. Make sure the trigger uses the right call status, the text is clear, and the right phone number is linked.

Next, test the full process from another phone. Let the call go unanswered, check that the text arrives, and send a reply. Then make sure the reply shows in GHL Conversations.

Keep the workflow simple at first. Once your Missed Caller SMS setup works well, you can add time rules, extra filters, or more follow-up steps.Review the workflow now and then. Small changes to the text can make it easier for callers to reply and help your team take the next step.