Abandoned Checkout Recovery Just Got Easier in GoHighLevel

GoHighLevel has rebuilt the Abandoned Checkouts page with a cleaner High-Rise design. The page is easier to scan, works better on different screen sizes, and makes abandoned checkout recovery simpler to manage.

You can now search by customer name or email and filter records by email status, recovery status, or date range. You can also select one or more records and export the data as a CSV file. If the export includes more than 5,000 records, GoHighLevel will send it by email.

The update also adds faster access to notification settings and a shareable recovery link. Open a checkout, copy the link, and send it to the customer so they can return and complete the order without starting over.

Abandoned Checkout Recovery matters because every lost checkout is still a possible sale. The faster you can find the right record and follow up, the better your chance of bringing that customer back.

The new filters help you focus on recent checkouts, unrecovered orders, or customers who may still need a reminder. The CSV export also makes it easier to review results, share reports, or sort the data outside GoHighLevel.

For agencies and store owners, this means less time digging through records and more time taking action. You can use automated notifications for the first follow-up, then send a direct recovery link when a more personal message makes sense.

Abandoned Checkout Recovery is now easier to manage from the updated Abandoned Checkouts page in GoHighLevel. In this guide, you’ll learn how to open the page, select and export checkout records, and review the details linked to each abandoned checkout.

Here are the steps we will follow:

• Access the Abandoned Checkouts in GHL.
• Select and export checkout records.
• Open and review checkout details.

To start, make sure you are logged in to the correct GoHighLevel sub-account.

• The main menu on the left side of your screen includes the main areas you use in GoHighLevel.

1.1 Click Payments.

• This opens the main Payments section.

1.2 Click Orders in the top menu.

• A dropdown menu will appear.

1.3 Click Abandoned Checkouts.

• The updated Abandoned Checkouts page will open.

• The Abandoned Checkouts page lets you select one or more records before creating an export.

2.1 Click the checkbox beside the checkout record you want to export.

• The selected record will be highlighted.

2.2 Select more records if needed.

• You can also use Select all to choose every record shown on the current page.

2.3 Click Export selected items.

• The button will show how many records are included in the export.
• GoHighLevel will create a CSV file with the selected checkout data. If the export contains more than 5,000 records, the file will be sent by email.

• Each abandoned checkout record includes more information about the customer and the items left in the cart.

3.1 Click the customer name in the Placed by column.

• The Checkout details page will open.

3.2 Review the checkout status at the top of the page.

• You can see whether the checkout was recovered and whether a recovery email was sent.

3.3 Review the checkout details.

• This section shows the product, quantity, subtotal, tax, and total amount.

3.4 Review the customer profile.

• The customer profile can include the customer’s name, email, phone number, and address.

3.5 Review the source information.

• This area shows where the abandoned checkout came from, such as the website, source ID, page ID, and store name.

3.6 Copy the recovery link when needed.

• The recovery link appears near the top of the checkout details page. You can copy it and send it to the customer so they can return to the checkout.
• Once you have reviewed the record, you can use the details to guide your follow-up and support your abandoned checkout recovery process.

Use filters to focus on recent carts and customers who have not completed their purchase. This helps you work through the most useful records first instead of reviewing every abandoned checkout at once.

Check the recovery status before sending another message. If a recovery email has already been sent, review the timing and customer details before following up again. For high-value carts, a direct message with the recovery link may be more useful than another automated reminder.

When exporting records, remember that Select all only applies to the current page. Review the selected count before clicking Export selected items so you do not leave out records by mistake.

A better abandoned checkout recovery process gives your team a clearer way to act on missed sales. You can review the right records, see what was left in the cart, and decide whether a follow-up message makes sense.

For agencies, this also makes client reporting easier. You can export selected records, review recovery activity, and use the data to show where sales may be slipping through the cracks.

The real value is simple. Your team spends less time hunting through checkout records and more time helping customers finish the purchase.

Abandoned Checkout Recovery is now easier to manage inside GoHighLevel. The updated page gives you a faster way to find records, export checkout data, review customer details, and share recovery links.

For store owners and agencies, this means less time sorting through abandoned carts and more time following up with the right customers. The new tools help you build a cleaner and more reliable recovery process.

Have you tried the updated Abandoned Checkouts page yet? Let us know how you plan to use it in your business.