Customize GHL Welcome Badge Emails

Welcome Badge Emails now have their own email type in GHL. You can find the new Welcome Badge Issued option inside the Client Portal email settings, next to Badge Issued and Certificate Issued.

This means you can change the subject line, message, and mute settings for welcome badges without changing your other badge emails. New members can now get a message that fits the moment, while regular badge emails stay focused on progress and results.

Enrollment-triggered welcome badges will use this new email path on their own. There is no extra setup needed once the template is ready.

Welcome Badge Emails help you give new members a better first step. Instead of sending a general badge message, you can send a clear welcome that tells them where to go and what to do next.

This also keeps your other badge emails clean and focused. Regular badges can celebrate progress, while the welcome email can handle login details, course links, and simple onboarding notes.

For agencies, course creators, and community managers, this means less confusion and fewer support questions. It also makes the Client Portal feel more organized and professional.

Welcome Badge Emails now have their own template in GoHighLevel. In this guide, you’ll learn how to open Client Portal settings, find the new notification, and edit the correct email template.

Here are the steps we will follow:

• Access Client Portal Settings in GHL.
• Open Client Portal Email Settings.
• Edit the Welcome Badge Issued Email.

To start, make sure you are logged in to the correct GoHighLevel sub-account.

• The main menu on the left side of your screen includes the main areas you use in GoHighLevel.

1.1 Click Sites.

• This opens the main Sites section.

1.2 Click Client Portal in the top menu.

• The Client Portal dashboard will open.

1.3 Click the arrow beside Client Portal.

• A dropdown menu will appear.

1.4 Click Settings.

• The Client Portal Settings page will open.

• The Client Portal Settings page includes the main options used to manage the portal.

2.1 Find the Email Settings card.

• It appears under the other Client Portal settings, such as Domain Setup, Branding, and App Permissions.

2.2 Click Email Settings.

• The email notification settings page will open.

• The Email Settings page groups notifications by feature type.

3.1 Click the Certificates tab.

• This opens the email settings for certificates, badges, and credentials.

3.2 Find Welcome Badge Issued.

• It appears in the Issue/Renew Credential section, below Badge Issued.

3.3 Review the notification setting.

• Use the checkbox beside Welcome Badge Issued to manage whether the notification is active or muted, where available.

3.4 Click Default Template.

• The email template editor will open where you can Update the subject line and email message.

Once the template is ready, enrollment-triggered welcome badges will use the Welcome Badge Issued email path automatically. Your regular Badge Issued and Certificate Issued emails will remain separate.

Keep Welcome Badge Emails short and clear. New members should know why they got the email and what they need to do next.

Give them one simple action, such as opening the course, signing in to the portal, or contacting support. Also check that the notification is active before you test it. A muted email will not send, even when the badge is issued.

Keep this message focused on the welcome experience. Your regular badge emails can still celebrate progress and results. Test the subject line, links, and mobile view before sending the email to real members.

Welcome Badge Emails give new members a cleaner start. Instead of sending the same message for every badge, you can use the welcome email to guide them into the course, community, or client portal.

For agencies, this makes onboarding easier to manage across different client accounts. Each client can use a message that fits their brand, while regular badge and certificate emails stay focused on progress and completion.

This small change can also cut down on support questions. When members know where to log in and what to do first, the whole experience feels more organized and professional.

Welcome Badge Emails give you more control over the first message a new member receives. You can now edit the welcome message without changing your regular badge or certificate emails.

The setup is simple. Open Client Portal Email Settings, find Welcome Badge Issued, review the notification setting, and update the template. Once it is ready, enrollment-triggered welcome badges will use it automatically.

This small update makes onboarding clearer and easier to manage. Have you updated your Welcome Badge Emails yet?