GHL Video Testimonial Automation: Approve & Publish

Wait Action Enhancement: TikTok DM Replies  

What’s New:
Instead of continuing after a fixed delay, your workflow can pause until someone replies to your TikTok DM.

Where in GHL:
Found in Automation → Workflows using the Wait action after sending a TikTok DM.

Impact:
Your automation responds when someone actually joins the conversation, rather than after a timer runs out.

Recommended For:
Anyone using TikTok DMs to start conversations with potential customers.

---

India Recurring Mandate Support for Affiliate Indian Signup Pages  

What’s New:
Supports recurring payment mandates for Indian affiliates, helping subscriptions comply with local banking requirements.

Where in GHL:
Available on Affiliate Program signup pages for users in India.

Impact:
Creates a smoother signup experience while reducing payment failures for recurring subscriptions.

Recommended For:
Agencies, SaaS businesses, and affiliate programs onboarding customers in India.

---

Housecall Pro – More Workflow Actions & Triggers  

What’s New:
Adds new workflow triggers and actions for the Housecall Pro integration, giving you more ways to automate field service processes.

Where in GHL:
Inside Automation → Workflows when using the Housecall Pro integration.

Impact:
Expands automation possibilities between HighLevel and Housecall Pro, reducing manual work and improving operational efficiency.

Recommended For:
Home service businesses, field service companies, and agencies managing Housecall Pro clients.

---

Email Services Dashboard for Agencies  

What’s New:
Introduces a centralized dashboard where agencies can monitor email services across their accounts.

Where in GHL:
Found in the Agency View under the new Email Services Dashboard.

Impact:
Makes it easier to monitor email health, identify issues, and manage deliverability from one place.

Recommended For:
Agency owners, support teams, and admins managing multiple client email services.

---

Email Sequences Now Available in Beta Labs  

What’s New:
Introduces Email Sequences as a Beta Labs feature, providing another way to create structured email follow-up campaigns.

Where in GHL:
Enable it from Settings → Labs, then access Email Sequences after activation.

Impact:
Cuts down the time spent checking different areas just to see how your email services are performing.

Recommended For:
Marketers, agencies, coaches, and businesses running nurture campaigns or onboarding emails.

---

Group Your Contacts by Source in Dashboards & Reporting  

What’s New:
Lets you organize contact reports based on where your leads originated.

Where in GHL:
Available within Dashboards & Reporting when viewing contact analytics.

Impact:
Makes it easier to compare lead sources and identify which marketing channels are producing the best results.

Recommended For:
Marketing teams, agency owners, and businesses tracking campaign performance across multiple lead sources.

---

MMLite Adoption Banner in Conversations  

What’s New:
Displays a helpful banner inside Conversations to encourage users to adopt the new MMLite messaging experience.

Where in GHL:
Appears within the Conversations module for eligible accounts.

Impact:
Helps users discover and transition to MMLite while highlighting its benefits directly inside the messaging interface.

Recommended For:

Current HighLevel users exploring the latest messaging experience and teams preparing to migrate to MMLite. 

Video testimonial automation in GHL now does more than collect a customer’s video. It can also kick off the next steps automatically the moment that testimonial is submitted.

The biggest addition is the new Video Testimonial Received workflow trigger. Once a customer submits a video through a Video Testimonial Collector, GHL can immediately start a workflow based on that event.

A new testimonial can now kick off real action. GHL can let your team know, send a thank-you message, create a task, add a note, or move the testimonial details into another tool using a webhook.

You can also filter which submissions enter a workflow. The new trigger supports Marketing Consent and Video Collector filters, so you can build different automation paths for different campaigns, products, partners, events, or customer journeys.

GHL also makes testimonial details available as custom values inside supported workflow actions. These include Reviewer Name, Reviewer Email, Reviewer Phone, Marketing Consent, Submitted At, Collector Name, and Video Link.

You don’t have to keep jumping into the widget settings to manage what people see. Testimonials can publish automatically, wait for approval, or be shown and hidden one at a time from the Responses page.

Video testimonial automation matters because it removes one of the biggest weak spots in testimonial marketing: the delay between getting a submission and actually doing something with it.

You could already collect a solid video testimonial, but there was still plenty to do afterward. Someone had to spot the new response, pull out the details, follow up, and decide what happened with the video. GHL can now take over a lot of those steps.

That means faster follow-up. A thank-you message can go out right away. Your team can get an internal alert. A task can be created for review. If you use webhooks, testimonial data can also be passed into other systems without someone doing it manually.

The filters make this even more useful. You can build separate video testimonial automation based on the collector used or whether marketing consent was given. That helps agencies keep campaigns organized and gives businesses more control over how each submission is handled.

The publishing controls matter just as much. Some businesses will want every new testimonial to go live automatically. Others will want to review each one first. GHL now supports both workflows, so you can choose speed, control, or a mix of both.

If you’re juggling multiple clients or campaigns, this update can take a lot of the repetitive work off your plate and make testimonials easier to manage as things grow.

Video Testimonial Automation is set up inside GoHighLevel Workflows using the Video Testimonial Received trigger. You’ll first create the workflow that starts when a new video testimonial is submitted through a Video Testimonial Collector.

You’ll then add the follow-up actions, filters, and custom values you want GHL to use. After that, you can choose how new testimonials are published and control which submissions appear on your widget.

• Access Workflows in GoHighLevel.
• Add the Video Testimonial Received Trigger.
• Add Your Video Testimonial Follow-Up Actions.
• Add Video Testimonial Custom Values.

To start, make sure you are logged in to your GoHighLevel sub-account.

• Start by logging in to the GoHighLevel sub-account where you want to build your automation.

1.1 Go to the main menu on the left side of your screen. Click Automation.

• This opens the Automation area where you can access and manage your GHL Workflows.

1.2 Open the Workflows section.

• This is where you’ll find your existing automations and the option to create a new Workflow.

1.3 Create a new Workflow.

• Starting a new Workflow gives you a clean setup for building your video testimonial automation from the beginning.

1.4 Click Start from Scratch.

• This opens a blank Workflow so you can add the Video Testimonial Received trigger and any follow-up actions you need.

• Set the Workflow to start when a new video testimonial is submitted.

2.1 Add a new Workflow trigger.

• Select Video Testimonial Received as the trigger for this automation.

2.2 Configure the trigger for the testimonial submissions you want to process.

• This trigger starts the Workflow when a new video testimonial is received through a Video Testimonial Collector.

2.3 Add the Marketing Consent filter if you want the Workflow to run based on whether marketing consent was granted.

• This lets you create different automation paths based on the reviewer’s consent status.

2.4 Add the Video Collector filter if you only want submissions from a specific collector to enter the Workflow.

• This is useful when you have separate collectors for different campaigns, products, events, partners, or clients.

• Build the follow-up actions you want GHL to perform after the testimonial is submitted.

3.1 Add an Internal Notification if your team should be alerted when a new testimonial is received.

• This gives your team a faster way to respond without manually checking for new submissions.

3.2 Add an Email or SMS action if you want to send the reviewer a thank-you or follow-up message.

• Use the message to acknowledge the submission or continue the customer journey.

3.3 Add a Task or Note if someone on your team needs to review or process the testimonial.

• This helps keep testimonial follow-up organized inside GHL.

• Use the available testimonial data inside supported Workflow actions.

4.1 Add Reviewer Name where you want to personalize a message or notification. Add Collector Name so your team knows which Video Testimonial Collector received the submission.

• This lets you include the reviewer’s name in follow-up actions. This is especially useful when you’re running several testimonial campaigns at the same time.

• Run through the full submission and follow-up process before using the automation with live testimonials.

5.1 Test your workflow

• This lets you confirm that the Video Testimonial Received trigger starts correctly.

5.2 Publish the video testimonial workflow

• Confirm that your Marketing Consent and Video Collector filters are working as planned.

5.3 Once everything works as planned, Save the Workflow.

• Turn the automation live only after you’ve confirmed the full process is working properly.

Note: The changelog confirms the Video Testimonial Received trigger, Marketing Consent and Video Collector filters, supported testimonial custom values, auto-publish and manual approval options, and show or hide controls from the Responses page. It does not provide every current button name or configuration field, so the steps above avoid adding unsupported interface details.

Try not to overbuild it. Focus on the handful of things your team actually needs to do once a testimonial is submitted.

If you use different Video Testimonial Collectors for different campaigns, clients, products, or events, don’t send everything through one path. Use the Video Collector filter so each submission ends up where it belongs.

Pay attention to Marketing Consent too. If consent changes what you’re allowed to do next, build that into the workflow from the start instead of sorting it out later.

It also helps to include the Video Link in internal notifications. That way, your team can open the testimonial right away without digging through GHL to find it.

If you’re managing several testimonial campaigns, add the Collector Name to your internal notes or alerts. It gives people quick context and cuts down on confusion.

For publishing, choose the method that fits the campaign. Auto-publish works well when submissions are trusted and speed matters. Manual approval makes more sense when someone needs to check the testimonial first.

A lot of agencies will probably land somewhere in the middle. Let GHL handle the notifications, tasks, and internal follow-up, but keep the final publishing decision manual.

Run one sample submission through the whole setup first. It’s the quickest way to spot anything that isn’t working before real testimonials start coming in.

Video testimonial automation can make the follow-up side of customer feedback a lot easier to manage.

For a local business, a new testimonial could trigger a thank-you message straight away while someone on the team gets a notification with the Video Link. That means the submission gets seen faster and the customer gets a response without anyone having to keep checking for new entries.

Agencies can take it a step further. If you’re using different Video Testimonial Collectors for different clients, campaigns, products, or events, you can use the Video Collector filter to keep those submissions separate.

Marketing Consent can also be worked into the setup. One workflow can handle testimonials where consent was given, while another can take care of submissions that need a different type of follow-up.

On the publishing side, you’ve got a choice too. Let testimonials go live automatically, or keep them waiting until someone has reviewed them first.

You can let GHL handle the behind-the-scenes work and keep the public-facing choices manual. That’s a useful middle ground for a lot of teams.

The end result is a cleaner process, quicker follow-up, and less time spent checking and sorting new submissions.

Video testimonial automation makes the follow-up side of customer reviews much easier to manage in GHL.

A new submission can now trigger a workflow, move into the right path based on the collector or consent status, and carry useful testimonial details into the next steps.

You also get more control over publishing. Let testimonials go live automatically if that suits the campaign, or keep approval manual when you want someone to check them first.

For agencies, there’s less back-and-forth when several campaigns are running at once. For local businesses, it keeps the follow-up moving without someone having to manage every little step by hand.

Build the simplest version first. One collector, a few useful actions, one full test. Once that works, you can add more without making a mess.

Once that works, you can build from there.

Have you started using the new video testimonial tools yet? There’s probably at least one part of your current process that GHL can take off your plate.