WhatsApp User Permissions: Control Team Access in GHL

Wait Action Enhancement: TikTok DM Replies  

What’s New:
Instead of continuing after a fixed delay, your workflow can pause until someone replies to your TikTok DM.

Where in GHL:
Found in Automation → Workflows using the Wait action after sending a TikTok DM.

Impact:
Your automation responds when someone actually joins the conversation, rather than after a timer runs out.

Recommended For:
Anyone using TikTok DMs to start conversations with potential customers.

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India Recurring Mandate Support for Affiliate Indian Signup Pages  

What’s New:
Supports recurring payment mandates for Indian affiliates, helping subscriptions comply with local banking requirements.

Where in GHL:
Available on Affiliate Program signup pages for users in India.

Impact:
Creates a smoother signup experience while reducing payment failures for recurring subscriptions.

Recommended For:
Agencies, SaaS businesses, and affiliate programs onboarding customers in India.

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Housecall Pro – More Workflow Actions & Triggers  

What’s New:
Adds new workflow triggers and actions for the Housecall Pro integration, giving you more ways to automate field service processes.

Where in GHL:
Inside Automation → Workflows when using the Housecall Pro integration.

Impact:
Expands automation possibilities between HighLevel and Housecall Pro, reducing manual work and improving operational efficiency.

Recommended For:
Home service businesses, field service companies, and agencies managing Housecall Pro clients.

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Email Services Dashboard for Agencies  

What’s New:
Introduces a centralized dashboard where agencies can monitor email services across their accounts.

Where in GHL:
Found in the Agency View under the new Email Services Dashboard.

Impact:
Makes it easier to monitor email health, identify issues, and manage deliverability from one place.

Recommended For:
Agency owners, support teams, and admins managing multiple client email services.

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Email Sequences Now Available in Beta Labs  

What’s New:
Introduces Email Sequences as a Beta Labs feature, providing another way to create structured email follow-up campaigns.

Where in GHL:
Enable it from Settings → Labs, then access Email Sequences after activation.

Impact:
Cuts down the time spent checking different areas just to see how your email services are performing.

Recommended For:
Marketers, agencies, coaches, and businesses running nurture campaigns or onboarding emails.

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Group Your Contacts by Source in Dashboards & Reporting  

What’s New:
Lets you organize contact reports based on where your leads originated.

Where in GHL:
Available within Dashboards & Reporting when viewing contact analytics.

Impact:
Makes it easier to compare lead sources and identify which marketing channels are producing the best results.

Recommended For:
Marketing teams, agency owners, and businesses tracking campaign performance across multiple lead sources.

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MMLite Adoption Banner in Conversations  

What’s New:
Displays a helpful banner inside Conversations to encourage users to adopt the new MMLite messaging experience.

Where in GHL:
Appears within the Conversations module for eligible accounts.

Impact:
Helps users discover and transition to MMLite while highlighting its benefits directly inside the messaging interface.

Recommended For:

Current HighLevel users exploring the latest messaging experience and teams preparing to migrate to MMLite. 

WhatsApp User Permissions now have their own dedicated section inside GoHighLevel.

You can find them under Settings → Users → Edit → Roles & permissions. From there, agency and sub-account admins can decide exactly which WhatsApp actions each user is allowed to perform.

There are seven separate permissions to control.

You can choose who can create and edit WhatsApp templates, and separately decide who can delete them. That extra control is useful because changing a live template can send it back to Meta for review.

You can also control who can create and edit WhatsApp flows, plus who can delete or deprecate them. This helps protect automations that may already be running inside your account.

The remaining permissions cover your business profile, phone numbers, and the WhatsApp connection itself. You can decide who is allowed to update the business profile, add or manage phone numbers, and disconnect the WhatsApp integration.

That last one is especially important. Disconnecting WhatsApp can affect live communication, so it makes sense to keep that permission limited to trusted admins.

GoHighLevel also enforces these WhatsApp User Permissions beyond the visible settings screen. If a user doesn’t have access to an action, the option is disabled and the restriction is enforced behind the scenes as well.

The result is simple: you can give people the access they need without handing over control of your entire WhatsApp setup.

WhatsApp User Permissions matter because agencies usually have more than one person working inside GoHighLevel.

As your team grows, you may have admins, account managers, VAs, marketers, contractors, and support staff all using the same sub-accounts. They may all need some level of WhatsApp access, but they definitely don’t all need full control.

That’s where this update helps.

A junior staff member may need access to templates and nothing more. A contractor might need to adjust a flow, but that doesn’t automatically mean they should be able to change your WhatsApp number or business profile.

These WhatsApp User Permissions let you separate those responsibilities.

The extra control can save you from some pretty painful mistakes. Someone changes a template and it goes back to Meta. Someone removes a flow and your automation stops working properly. Someone disconnects WhatsApp and suddenly messages aren’t going out.

The biggest benefit is safer delegation.

Not everyone needs the keys to the whole setup. Give each person access to their part, keep the sensitive stuff restricted, and it becomes much easier to grow the team without adding extra risk.

You’re not left guessing if a permission gets changed. The agency audit logs give you a place to check what happened.

WhatsApp User Permissions are managed inside GoHighLevel through the Users section under Roles & permissions. You’ll first open the user you want to manage, then find the dedicated WhatsApp permission section.

You’ll then turn each permission on or off based on what that person should be allowed to manage. Here are the steps to set up and review WhatsApp User Permissions in GoHighLevel.

• Access Users in GoHighLevel.
• Open Roles & Permissions.
• Configure the WhatsApp User Permissions.
• Save and Review the Access.

To start, make sure you are logged in to the correct GoHighLevel agency or sub-account.

• This opens the main Settings area where you can manage users, permissions, and account settings.

1.2 Open the Users section.

• This is where you’ll find the people who currently have access to your agency or sub-account.

1.3 Find the user whose WhatsApp User Permissions you want to change.

• Choose the specific team member, admin, VA, or contractor whose access you want to review.

1.4 Click Edit.

• This opens that user’s settings so you can manage their role and permissions.

• Open the area where GoHighLevel lets you control what the selected user can access.

2.1 Click Roles & permissions.

• This opens the full list of permission settings available for that user.

2.2 Find the WhatsApp section.

• WhatsApp now has its own dedicated permission area, so you no longer have to rely on all-or-nothing access.

• Review each of the seven WhatsApp permissions and decide which actions this user should be allowed to perform.

3.1 Set Create and edit templates, Delete templates, Create and edit flows, Set Delete or deprecate flows, Set Update business profile, Set Add and manage phone numbers, Disconnect WhatsApp integration.

• This is one of the most sensitive permissions, so it’s best kept limited to trusted admins.

• Review the permissions before saving so the user only has the level of access they actually need.

4.1 Check all seven WhatsApp User Permissions.

• Make sure the settings match the person’s role and responsibilities.

4.2 Save your changes.

• Once saved, the updated permissions apply immediately.

Note: The changelog confirms the seven WhatsApp permissions, their location under Settings → Users → Edit → Roles & permissions, and that permission changes apply immediately. It also confirms that restricted actions are enforced in the interface and behind the scenes. It does not provide every current button label or screen variation, so the steps above avoid adding unsupported interface details.

WhatsApp User Permissions work best when you match access to the person’s actual role.

Just because someone works with WhatsApp doesn’t mean they need access to every setting. Give them the parts they use and leave the rest restricted.

Agency owners and senior admins will usually need the broadest access. They may need to manage templates, flows, phone numbers, business profile settings, and the WhatsApp integration itself.

For marketing managers or WhatsApp specialists, you may want to allow template and flow access while keeping more sensitive controls restricted. They can still do the work they need without having access to disconnect WhatsApp or change phone numbers.

VAs, junior staff, and contractors should usually have tighter access. They may only need to work with templates or flows. In most cases, it makes sense to keep deletion, phone number management, and disconnect permissions turned off unless their role clearly requires them.

One important detail is that these WhatsApp User Permissions follow the user across the sub-accounts they belong to. They are not set separately for each sub-account.

That makes permission planning even more important.

Check the user’s role across all the accounts they can access first. Then keep their permissions as limited as possible without making their job harder.

Setting WhatsApp User Permissions is the easy part. The important bit is making sure they still make sense as your team changes.

The first permissions to tighten are the ones that can disrupt live work. WhatsApp disconnects, number changes, template deletes, and flow removal should stay in trusted hands.

It’s also worth checking access whenever someone joins the team, changes roles, or finishes a contract. A VA moving into account management may need more control. A contractor wrapping up a project probably needs less.

Keep an eye on template access too. If someone edits an approved WhatsApp template, Meta may review it again. That can affect something your team is already using.

It helps to set a few house rules. Be clear about who can work on templates, who can touch flows, and who gets anywhere near phone numbers or the disconnect button.

If a permission suddenly looks different, check the agency audit logs under Users. That’s where the change history shows up.

A quick permissions check every so often can prevent a much bigger headache later.

The bigger your team gets, the harder it becomes to give everyone access without giving away too much.

That’s where these WhatsApp permissions start to make sense.

One person might only need to update templates. Someone else may be working on flows. Neither of them needs to be able to disconnect WhatsApp or mess with the phone numbers.

You can now separate those jobs instead of giving everybody the same access.

That matters when WhatsApp is already being used to talk to leads and customers. A wrong change can affect something that’s already live.

It also makes bringing new people into the account less stressful. VAs, contractors, and junior staff can get what they need without getting control of the whole setup.

As the agency grows, that kind of separation becomes useful pretty quickly.

WhatsApp User Permissions give GoHighLevel agencies a much better way to control access without slowing the team down.

You now have seven separate controls covering templates, flows, business profile settings, phone numbers, and the WhatsApp integration itself. That means you can give people the access they need while keeping sensitive actions locked down.

The biggest win is simple: safer delegation.

Your marketers can manage templates. Your automation team can work on flows. Your trusted admins can keep control of phone numbers and integration settings. Everyone gets what they need without getting more access than necessary.

It’s also worth reviewing your current users now rather than waiting for a problem. Start with the highest-risk permissions, especially disconnecting WhatsApp, managing phone numbers, and deleting live templates or flows.

Head to Settings → Users → Edit → Roles & permissions and review your WhatsApp User Permissions today.

A few smart access changes now can protect your live campaigns, reduce mistakes, and make it easier to scale your team with confidence.