Simplify International Calling Settings for New GHL Accounts

GoHighLevel has updated how international calling settings work. New sub-accounts and phone numbers now get calling enabled for the right countries automatically. This change removes the need to contact support for basic setup.

It’s a small shift, but it solves a common issue for many users, especially agencies that work with clients in different parts of the world.

Here’s what’s changed:

• Calling is now enabled based on the country listed in the Business Profile.
• It also checks the country where the phone number was purchased.
• If either matches a supported region, calling is turned on without any extra steps.

This international calling settings update makes it easier to get started. Instead of waiting for access, users can begin calling from the moment the number is added.

Some things haven’t changed:

• This update applies only to voice calls.
• SMS geo-permissions still need manual approval because of provider limits.

In short, GoHighLevel has made international calling settings smarter. It’s a behind-the-scenes update that helps agencies move faster and set up global accounts with less hassle.

GoHighLevel now takes a smarter approach to setting up international calling. Instead of asking users to manually enable permissions, the system figures it out using details already in the account.

It looks at two main sources to decide which countries should be active for calling:

• Business Profile Address: This is the physical address listed in the Business Profile settings. The system uses the country from that address to enable calling automatically.
• Phone Number Location: If a user buys a phone number in a certain country, calling for that country is turned on right away.

As long as one of these points matches a supported region, international calling settings are applied during setup. There’s no need to reach out to support or toggle anything.

For example:

• If a user enters an address in Australia, the platform enables calling in Australia.
• If a UK number is purchased, calls to the UK are ready to go by default.

This setup helps agencies and users avoid delays. It makes the calling setup process faster and more predictable, especially when working across different regions.

The recent update improves how international calling settings are handled in GoHighLevel, but it does not change how texting works.

SMS geo-permissions are still limited by outside providers. These providers have specific rules about which countries can receive texts, and GHL has to follow those restrictions.

Here’s what that means for users:

• Text messaging permissions are not enabled automatically.
• If someone needs to send texts to countries not already open, they still need to contact support.
• This applies to all accounts, even if calling is already working in that country.

The international calling side is more flexible now, but texting still comes with limits. Agencies setting up accounts for clients in different regions should plan for this and check SMS availability early in the process.

In most cases, international calling settings in GoHighLevel will work right away. The system now activates calling for the correct countries during setup. But if something doesn’t look right, here’s how to check and make sure everything is in place.  

• Go to the left-hand sidebar, look all the way to the bottom.

1.1 Click on the gear icon ⚙️ labeled Settings.

• You’ll now be in the main Settings dashboard, where you can access:
  • Business Profile
  • Billing
  • My Staff
  • and more.

2.1 Click the Business Profile section.

2.2 Enter the country where this sub-account is registered.

• After this update, the country you set here will automatically be enabled for calling.

3.1 Click the Phone Numbers section in the Settings navigation menu.

3.2 Click the Manage Numbers tab.

3.3 Click the + Add Number button.

• A dropdown menu with options will appear, including Add Phone Number.

3.4 Click the Add Phone Number option.

• The Buy a Number popup will appear, showing the list of available numbers you can purchase.

4.1 Select a country to purchase a phone number from (e.g., United States, Australia, Brazil, Canada, etc.).

• The system will then display available numbers along with their monthly prices.
• Once you buy a number, that country will automatically be enabled for calling after this update.

International calling settings may not sound exciting, but they matter more than most people think. Before this update, agencies had to wait for support just to turn on basic calling in certain countries. That held up onboarding, delayed calls, and slowed down teams working with clients outside the default regions.

Now, GoHighLevel takes care of that behind the scenes. It uses the business address and phone number country to decide where calling should be allowed. That means less setup time, fewer mistakes, and faster results.

This is especially useful for agencies working across time zones or managing clients in different countries. With international calling settings in place, you can skip the long setup process and start making calls right away.

By automating this part of the process, GoHighLevel helps users stay focused on client work instead of chasing down permissions. It keeps things simple, clean, and ready to go.

There are a few easy ways to make sure international calling settings are set up right the first time. These tips can save time and help avoid common mistakes during sub-account setup.

• Pick phone numbers based on location. Buy numbers from the country where your client is based or where most calls will happen. This makes it easier for GoHighLevel to activate calling for the right region.
• Add the correct address to snapshots. If your team uses snapshots, include a complete business address that matches your client’s location. When a new account is created from that snapshot, the calling settings should apply without any extra work.
• Check calling right after setup. After assigning a new phone number, make a quick test call. If it works, you’re all set. If not, double-check the business profile or reach out to support.
• Create a short setup checklist. Use a simple checklist during onboarding. Include tasks like updating the business profile, buying a local number, and testing the line. This keeps things moving and avoids setup delays.

These tips are easy to apply and help make sure international calling works as expected. A little planning upfront can prevent problems down the road.

This update to GoHighLevel makes international calling settings much easier to manage. Instead of waiting for support or checking permissions manually, calling is now turned on automatically during setup.

It works by using the country listed in your business profile or the location of the phone number. If either one matches a supported region, calling is ready right away.

For agencies, this means faster onboarding and fewer delays. New sub-accounts can make calls without extra steps, which saves time and reduces errors.

The international calling settings update may seem like a small update, but it removes one more roadblock from your workflow. That makes it easier to stay focused on what matters most, running your agency and helping your clients.