Voice Pricing Updates: What GHL Users Need to Know

The latest Voice Pricing Updates change the cost of select international inbound and outbound calls in GoHighLevel. The new rates start on October 13, 2026. Only certain countries and call types are affected, so not every voice route will change.

For inbound calls, many local routes are moving to $0.0115 per minute, while several mobile routes are moving to $0.0125 per minute. Outbound rates are also increasing in a number of countries, including the Philippines, Morocco, Turkey, Chile, New Zealand, and Switzerland.

GoHighLevel says the price changes are linked to updated carrier costs and ongoing investment in call quality and global coverage. The new rates will apply automatically. If you have a fixed-price agreement that covers an affected route, your current contracted price will stay the same for the length of that agreement.

The Voice Pricing Updates affect inbound calls in several countries. In most cases, local incoming rates are moving to $0.0115 per minute, while mobile incoming rates are moving to $0.0125 per minute. This applies to countries such as France, Germany, Mexico, South Africa, Spain, Switzerland, and others.

Some changes are small, but a few stand out more than others. For example, toll-free incoming calls in the United Arab Emirates will increase from $0.3675 to $0.4220 per minute. Agencies that receive a high volume of international calls should pay close attention to routes like this, since the cost can add up quickly.

If your agency mainly handles domestic calls, this update may have little impact. But if you manage international client accounts or support teams, it is worth checking which inbound routes you use most. That will give you a clearer idea of where the new pricing may affect your monthly costs.

The Voice Pricing Updates also affect outbound calls to several international destinations. Rates are changing for both standard outbound and mobile calls, depending on the country. Some of the more noticeable increases apply to the Philippines, Morocco, Turkey, Chile, New Zealand, and Switzerland.

For example, standard outbound calls to the Philippines will increase from $0.2066 to $0.2370 per minute. Mobile calls to the Philippines will increase from $0.2938 to $0.3325 per minute. Morocco mobile calls are also moving higher, from $1.0748 to $1.2354 per minute.

One rate in the update stands out. Ireland mobile is listed as changing from $0.0945 to $0.01032 per minute. That appears unusual compared with the rest of the pricing changes, so it would be smart to verify that figure before using it for budgets or client pricing.

The Voice Pricing Updates may look small when you compare the old and new rates, but the real impact shows up at scale. If your team makes a lot of international calls, even a small increase per minute can raise your monthly costs.

This matters most for agencies that run sales teams, appointment setters, support teams, or client accounts with regular international calling. Higher call costs can affect your profit margin, your client pricing, and the way you plan monthly budgets.

The smart move is simple. Check which countries you call most, compare your usage, and see where the new rates could have the biggest effect. That gives you time to adjust before the extra cost starts showing up in your billing.

GoHighLevel is updating select international inbound and outbound Voice rates effective October 13, 2026. In this walkthrough, we’ll review the affected rates and explain how to check whether the changes apply to your Voice services.

Here are the steps we will follow:

• Review the Updated Voice Rates.
• Identify the Affected Call Destinations.
• Check Your Existing Pricing Agreement.

1.1 Review the inbound and outbound pricing tables in this announcement.

• Inbound rates apply to incoming calls.
• Outbound rates apply to outgoing calls.
• Compare the previous rates with the new rates to understand the changes for each affected destination.

2.1 Find the countries and call types relevant to your business.

• Check whether your calls use local, mobile, standard outbound, or toll-free routes.
• Review the corresponding per-minute rates for those destinations.
• Pay particular attention to the countries and call types you use most often.

3.1 Determine whether you have an active fixed-price agreement covering any affected Voice routes.

• Contracted pricing remains unchanged for the duration of an applicable fixed-price agreement.
• If you don’t have an applicable agreement, the updated list prices will take effect automatically on October 13, 2026.

No configuration changes are required. Review your Voice usage and applicable pricing so you can understand how the updated rates may affect your calling costs.

The Voice Pricing Updates are easier to manage when you focus on the routes you use most. Start with countries that have the highest call volume instead of reviewing every rate change. That will give you a faster view of where your costs could increase.

If your agency includes calling inside a client package, leave some room for changes in usage and pricing. It is also smart to review international call costs from time to time, especially if your team handles sales, support, or appointment setting across several countries.

If you have a fixed-price agreement, keep track of when it ends. Your current contracted rate will stay the same while the agreement is active, but the updated list price may matter later. It is also worth checking any rate that looks unusual before using it for forecasts or client pricing.

The Voice Pricing Updates may have a bigger effect on agencies that handle a lot of international calls. If your team makes regular outbound calls or receives a high number of inbound calls from affected countries, your monthly costs may rise.

For example, an agency running an international sales campaign may use thousands of call minutes each month. A small increase per minute can turn into a noticeable cost over time. That can affect profit margins, client pricing, and how you plan future campaigns.

The key is to know where your call volume is highest and review those routes first. You do not need to change your GoHighLevel setup, but understanding the updated rates can help you budget more accurately and avoid surprises later.

The Voice Pricing Updates take effect on October 13, 2026, and they apply to select international inbound and outbound Voice routes. No setup changes are required, but the new rates may affect agencies that use a lot of international calling.

The best move is to review the countries and call types you use most, then compare those routes with the updated pricing. If you have a fixed-price agreement, your contracted rate will stay the same for the length of that agreement.

A few minutes of review now can help you understand the cost impact before it shows up in your billing. If international Voice is a regular part of your GHL setup, this is one update worth checking.