Quiet Hours Calling Now in GHL Dialer 

With this update, the GoHighLevel web dialer now shows a contact’s current local time right before you call. If the time is outside of quiet hours, the system gives you a warning and two clear options: Call Anyway or Cancel.

This prompt appears only when the contact’s time is earlier than 8am or later than 9pm. That way, the user can make an informed choice before proceeding.

This change applies to both the native GHL Phone System and Twilio-connected subaccounts. It’s designed for live manual calls made inside the web app. Deskphones and mobile app calls are not affected yet, but mobile support is on the roadmap.

It’s also worth noting that this prompt only triggers for outbound calls made directly through the dialer. Automated calls sent through workflows are not impacted, which gives users more flexibility when designing campaigns.

The quiet hours calling feature in GoHighLevel checks the contact’s local time before each outbound call. If the time is outside the range of 8am to 9pm, a prompt appears to let the user know. This helps prevent calling someone too early or too late.

To figure out the right time zone, GHL follows this order:

• First, it checks if a time zone was added when the contact was created or imported.
• If that’s missing, it looks at the contact’s phone number area code to guess the time zone.
• If neither of those are available, it uses the subaccount’s default time zone.

This layered approach gives users a good chance of reaching people at the right time. It’s not perfect, especially with virtual or ported numbers, but it covers most situations well.

The warning only shows up in the web dialer. Users will see a message if the call is outside quiet hours, along with two options:

• Call Anyway
• Cancel

This doesn’t stop calls from happening. It just gives a heads-up so the caller can make a smart choice.

Right now, the quiet hours calling prompt only applies to manual calls from the browser. It doesn’t work on deskphones, the mobile app, or inside workflows. Mobile support is expected in a future update.

Quiet hours calling is turned on by default in every GoHighLevel subaccount. That means the web dialer will show a warning if a user tries to call someone before 8am or after 9pm in that person’s local time.

If a team prefers to turn off this feature, it’s easy to do in the settings. Here’s how:

• Go to the left-hand sidebar, look all the way to the bottom.

1.1 Click on the gear icon ⚙️ labeled Settings.

• You’ll now be in the main Settings dashboard, where you can access:
  • My Profile
  • Company
  • Team
  • Billing
  • and more.

• You should now be in the subaccount settings.

2.1 Click the Phone System section.

2.2 Click the Additional Settings tab.

• There should be sub-tabs for advanced settings, including Voice Calls.

2.3 Click the Voice Calls tab.

2.4 Click the Outbound Call option.

2.5 Tick the Avoid calling people during quiet hours checkbox.

Both agency admins and subaccount users can change this setting. Some teams might want more flexibility with call times, while others may prefer the reminder before calling too early or too late.

The good news is there’s nothing to set up manually. GoHighLevel checks the time zone using the contact’s info, area code, or the subaccount’s location. Everything runs in the background.

Quiet hours calling gives users more control without adding more work. It helps teams stay respectful and efficient with every call.

The quiet hours calling feature in GoHighLevel gives teams a helpful warning before calling outside the usual 8am to 9pm window. Still, it’s smart to have a plan for when to call and who to call first.

Here are a few tips to get better results with your calls:

• Sort contacts by location or time zone. This helps the team call people when they are most likely to pick up.
• Stick to regular business hours. If a contact has not asked for an early or late call, keep it between 9 to 5 whenever possible.
• Pay attention to the dialer’s warning. If the system says it’s too early or late, pause and consider waiting.
• Know your audience. For example, medical offices and law firms often prefer morning calls. Local shops might be open later in the day.

Quiet hours calling works best when paired with basic call habits. It helps users avoid bad timing and improves the chance of a real conversation. Teams that use this as a guide, not just a setting, will see better results without needing to do more.

Agencies that manage outbound calls every day know how timing can affect results. The quiet hours calling feature in GoHighLevel gives teams a small but valuable check before making a call at the wrong time.

Here are a few smart ways agencies can put it to work:

• Use the warning as a reminder, not a rule. Teach reps to pause when they see the alert. Sometimes it makes sense to wait. Sometimes it doesn’t.
• Review your call logs regularly. Look at when calls go out and how often they connect. Use that info to find the best calling hours for your audience.
• Add quiet hours calling to team training. Make sure new team members know it’s there and how to use it well.
• Match the setting to the client. A team calling homeowners should leave it on. A team working with international partners might need it off.

This update gives agencies more control without more effort. It also shows clients that the agency is paying attention to the details that matter, like when and how their audience is contacted.

Quiet hours calling may be a small change, but it helps teams build better habits. And when used right, it supports more respectful, effective communication.

The quiet hours calling feature helps GoHighLevel users make smarter calls. It adds a simple warning before someone places a call outside the contact’s normal hours, based on their local time.

For teams who dial daily, this saves time and avoids calling at the wrong moment. It also helps reduce complaints from leads who do not want to be contacted early in the morning or late at night.

Agencies can also use this as a way to show clients they take outreach seriously. It is a small feature, but it shows respect for the contact and improves the chance of getting a real conversation.

The best part is there is nothing new to learn. Quiet hours calling runs quietly in the background. When it matters, the prompt shows up. When it does not, users keep calling like usual.

It is a clean, low-effort way to build better habits and get better results. And it fits right into how GHL users already work.

Quiet hours calling helps GoHighLevel users make better decisions when reaching out to contacts. It does not block anything or slow the team down. It simply gives a quick heads-up when the timing might not be right.

This small change can lead to more answered calls and fewer complaints. It also shows that your team pays attention to when people actually want to hear from you.

The feature is easy to use and works in the background. When a contact’s local time is outside of regular hours, the system lets you know. That’s it.

Agencies and teams that rely on outbound calling will get the most out of this feature. It supports better habits, helps with reputation, and gives users more control over when they connect with people.

Quiet hours calling is a simple way to improve how and when calls happen inside GHL. And over time, small improvements like this can lead to stronger results.