GHL Update: Boost Engagement with Live Chat Sound Alerts

Live chat sound alerts in GHL now work for more than just new messages.

This update adds sound notifications for key chat events. That means your visitors hear a clear sound anytime something important happens during their chat session.

• When a live chat starts or ends
• After someone fills out a contact form
• When the system sends a greeting message
• If the chat is acknowledged by a team member
• When a redirect happens after form submission
• During after-hours replies or contact requests

These live chat sound alerts help guide visitors from start to finish. They now hear audio cues during every step of the conversation.

You don’t need to change anything. The feature still uses the same Notification Sound toggle found in the chat widget settings. If it’s on, the sounds play.

Before this update, live chat sound alerts were pretty limited. You only got a sound when a visitor or agent sent a message. That was it.

Now, GHL has widened the scope. These alerts are no longer just for back-and-forth messages. They now cover important system events, form interactions, and chat session actions.

This change gives your chat a more complete flow. Visitors get an audible cue when a form is shown, when a greeting pops up, or when they’re redirected. It’s not just about hearing when someone types. It’s about guiding people with sound at every step.

The toggle that controls this feature hasn’t moved. It still lives under Chat Widget > Chat Window > Additional Options. Turning it on gives your visitors the full live chat sound alerts experience. Turning it off means no sound at all.

With this update, the chat widget becomes more than just a place to type. It becomes something visitors can follow with both their eyes and ears.

Live chat sound alerts make it easier for visitors to follow what’s happening during a chat. When the system plays a sound, people pay attention. They know a new message came through, a form popped up, or something else changed.

This is especially useful when someone is filling out a form or waiting for a reply. A quick sound lets them know the chat is still active. Without that alert, they might leave before the next step shows up.

Live chat sound alerts also help during after-hours or automated replies. A visitor hears a sound when the system sends a welcome message or asks for contact info. That keeps the experience smooth, even if no one is live on the other side.

For agencies, it means fewer missed leads. It also means better follow-through on forms, redirects, and first-time chats.

You don’t need to train your team or build anything new. Just make sure the Notification Sound toggle is on. Then the chat widget does the rest, using sound to keep visitors in the loop.

GHL makes it easy to control live chat sound alerts through one simple toggle. Whether you want your chat to stay quiet or play sound cues during key steps, it only takes a minute to set it up.

Here’s how to find and use the Notification Sound setting inside your GHL account:

• The Main Menu on the Left side of your screen has all the main areas that you work in when using GHL

1.1  Click on the Sites Menu Item.

• Access the ‘Sites’ section of GoHighLevel

1.2  Click on the Chat Widget Menu

• You’ll see a list of any chat widgets you’ve already set up.

1.3 Click the three dots next to the chat widget you want to update

• A drop-down menu will appear.

1.4 Click Edit

• This opens the builder where you can customize the widget.

• The sound settings live in the Chat Window tab.

2.1 Click on the Chat Window tab in the editor

• This is where you manage the design and behavior of the widget.

2.2 Scroll to the bottom and expand the Additional Options section

• You’ll see several toggles including icon visibility and greeting messages.

2.3 Find the toggle called Notification Sound

• By default, this toggle is ON. This setting enables live chat sound alerts for supported message types.

3.1 If you want a silent widget, flip the toggle OFF

• Visitors will still see all chat messages, but no sound will play.

3.2 If you want full live chat sound alerts, leave the toggle ON

• Sounds will play for new messages, greetings, form requests, and other chat steps.

That’s all you need to do. With just one setting, you can guide site visitors through the chat using clear sound cues or keep it quiet based on your site’s tone.

Live chat sound alerts can do more than just make noise. When used right, they guide your visitors and improve how people move through your chat.

Check how alerts work on both mobile and desktop

• Not all browsers handle sound the same. Make sure your live chat sound alerts play clearly on phones, tablets, and laptops.

Use alerts to support forms in the chat

• If your widget collects lead info, a sound after each form step helps users know what’s happening. This keeps them engaged from start to finish.

Pair alerts with a strong welcome message

• Start the chat with a short greeting and a sound. This catches the visitor’s attention without needing a human on the other side.

Let your team know what triggers sound

• With live chat sound alerts now playing for more than just replies, your team should understand when and why they happen. That way they can track user flow better.

Choose silence when needed

• If your site needs a quiet feel, turn the alerts off. You still get the full chat features, just without the sound. The toggle gives you control.

Live chat sound alerts are small but helpful. Use them where they make sense, and they can quietly improve the way people experience your site.

Live chat sound alerts now cover more than just replies. With this update, GHL makes it easier for your visitors to stay on track during a chat.

They will hear a sound when the chat starts, when a form appears, or when the system sends a greeting. These small cues help people follow what’s happening without needing to guess.

The best part is, you don’t need to set anything up. The same toggle controls all live chat sound alerts. If it’s on, sound plays at every key moment. If it’s off, your chat stays quiet.

For busy sites or agencies using chat to collect leads, this change can improve results without extra tools or effort.

Live chat sound alerts may seem like a small detail, but they do a lot to support a smoother visitor experience.