Email Deliverability Just Got Easier with GoHighLevel’s New Agency Dashboard

The Email Services Dashboard is a new Agency-level feature in GoHighLevel that gives you a complete view of your email sending performance from one location.

Instead of checking multiple accounts or relying on manual monitoring, you can now see the health of your email infrastructure in a single dashboard.

The main goal is simple: help agencies improve Email Deliverability and identify issues before they affect client campaigns.

The dashboard automatically evaluates your sending domain and assigns a health status. These statuses include Healthy, At Risk, Critical, New, Recovering, and Shared Domain. This gives you an instant snapshot of your overall sending reputation.

You’ll also find key Email Deliverability metrics such as:

• Delivery Rate
• Bounce Rate
• Spam Complaint Rate
• Open Rate

Another useful feature is the Domain Health History timeline. This allows you to see when your domain health changed and what may have triggered the change.

For agencies managing multiple clients, the dashboard also displays sub-account performance. Accounts are grouped by health status, making it easier to identify potential problems and take action quickly.

At launch, this feature is available for agencies created on or after April 27, 2026. GoHighLevel has also confirmed that a migration plan for existing agencies is expected by the end of Q2 2026.

Simply put, the Email Services Dashboard gives agency owners better visibility, faster troubleshooting, and greater control over Email Deliverability across all client accounts.

Email Deliverability is one of the most important parts of email marketing. If your emails do not reach the inbox, your campaigns cannot generate leads, bookings, or sales.

Many agencies focus on writing better emails or building better automations. While those things matter, they only work if your emails are actually delivered.

Poor Email Deliverability can lead to:

• Lower open rates
• More bounced emails
• Higher spam complaints
• Reduced campaign results
• Damage to your domain reputation

For agencies using shared domains, the risk is even greater. One sub-account with poor email practices can affect the sending reputation of other accounts on the same domain.

That is why monitoring your sending health is so important.

Before this update, agencies often had to check multiple reports or investigate problems after campaign performance dropped. Finding the cause could take time and effort.

The new Email Services Dashboard changes that.

Instead of waiting for problems to appear, you can monitor your domain health in real time. You can quickly identify warning signs, review performance metrics, and see which sub-accounts may need attention.

This proactive approach helps protect your domain reputation and improve campaign performance across all client accounts.

For agency owners, marketers, and virtual assistants managing multiple locations, this means less guesswork and faster problem solving.

The result is simple. Better Email Deliverability leads to better engagement, better client results, and more confidence in your email marketing efforts.

One of the most useful parts of the new Email Services Dashboard is the Domain Health Status system.

Instead of trying to interpret complex deliverability data, GoHighLevel automatically evaluates your domain and assigns a health status. This makes it much easier to understand how your email infrastructure is performing.

Here is what each status means:

A Healthy status means your domain is performing well. Your sending metrics are within acceptable ranges, and your Email Deliverability is strong.

An At Risk status is an early warning sign. Something in your sending activity may be affecting your reputation. This could include rising bounce rates, lower engagement, or increased spam complaints.

A Critical status means immediate attention is needed. Your domain reputation has been significantly affected, and your Email Deliverability may already be suffering.

A New status is assigned to recently configured domains. Since there is limited sending history, the system needs more data before it can accurately evaluate performance.

A Recovering status means your domain was previously experiencing issues but is now improving. This is a positive sign that your corrective actions are working.

A Shared Domain status indicates that multiple sub-accounts are using the same sending domain. In this case, overall domain health can be influenced by the sending behavior of several accounts.

These health statuses give agencies a simple way to identify problems quickly. Instead of digging through reports, you can immediately see where attention is needed and take action before issues affect campaign performance.

The new Email Services Dashboard does more than show domain health. It also gives you access to the key metrics that impact Email Deliverability.

These metrics help you understand how your emails are performing and whether your sending reputation is improving or declining.

Delivery Rate shows the percentage of emails successfully delivered to recipients.

A high delivery rate is a good sign that your domain is trusted by email providers. If this number starts to fall, it may indicate a reputation or list quality issue.

Bounce Rate measures the percentage of emails that could not be delivered.

High bounce rates often happen when contact lists contain invalid, outdated, or incorrect email addresses. Keeping your lists clean can help improve this metric.

Spam Complaint Rate tracks how often recipients mark your emails as spam.

Even a small number of complaints can hurt your domain reputation. If this metric increases, it may be time to review your targeting, messaging, or email frequency.

Open Rate measures how many recipients open your emails.

While open rates are not a direct measure of Email Deliverability, they can provide valuable insight into audience engagement. Higher engagement often supports a healthier sending reputation.

One of the best features of the dashboard is the built-in performance benchmarks.

Instead of guessing whether a metric is good or bad, GoHighLevel provides target thresholds that help you quickly evaluate performance.

By monitoring these metrics regularly, agencies can identify issues sooner, protect their domain reputation, and maintain strong Email Deliverability across all client accounts.

The new Email Services Dashboard gives agency owners a central location to monitor domain health, review Email Deliverability metrics, and identify sub-accounts that may be affecting overall sending performance.

In this guide, you’ll learn how to access the dashboard, review domain health, monitor key email metrics, view historical health changes, and analyze sub-account performance. By following these steps, you can quickly identify issues and protect your email sending reputation.

Here are the steps to use the Email Services Dashboard in GoHighLevel:

• Access the Email Services Dashboard
• Review Your Domain Health Status
• Analyze Your Email Deliverability Metrics
• View Domain Health History
• Monitor Sub-Account Performance

To start make sure you are logged in to your GoHighLevel Agency account.

The Agency area contains the tools and settings used to manage client accounts, domains, and agency-wide services.

1.1 Switch to Agency View

• Click the name of your subaccount and You will see the list of your Subaccount then switch to agency view

1.2 Click Setting

• You will see the Backend Menu such as: My Profile, Business Profile, Email Services, Phone Integration

1.3 Click Email Services from the Agency navigation menu.

• The Email Services Dashboard page will open.
• You will see an overview of your domain health and sending performance.

The Domain Health section provides an instant overview of your current sending reputation.

2.1 Locate the Domain Health section at the top of the dashboard.

• Your domain will be assigned one of 3 health statuses:

• Healthy
• At Risk
• Critical

2.2 Review the current health status displayed for your domain.

• This status reflects the overall health of your email sending environment.

The Health History section helps you understand changes in domain performance over time.

3.1 Locate the Health History section.

• A timeline of health upgrades and downgrades will be displayed.

3.2 Review recent status changes.

• You can see when a domain moved between health states.

The Sub-Account section helps agencies identify which client accounts may be affecting overall domain health.

4.1 Scroll to the Sub-Account Performance section.

• Client accounts are grouped by health status.

4.2 Review accounts listed as Healthy, At Risk, or Critical.

• This allows you to quickly identify accounts requiring attention.

4.3 Use the search field to locate a specific sub-account.

• Search results will update automatically.

4.4 Click a sub-account name.

• Individual performance metrics for that account will be displayed.

The new Email Services Dashboard makes it easier to monitor Email Deliverability, but the dashboard is only as useful as the actions you take from the data.

Here are a few practical ways to get the most value from this new feature.

Don’t wait until a domain becomes Critical.

Make it a habit to review any sub-accounts marked as At Risk. Catching problems early can prevent larger deliverability issues later.

High bounce rates are often caused by outdated or invalid email addresses.

Regularly remove inactive contacts and verify email addresses before sending large campaigns. This helps protect your domain reputation and improve Email Deliverability.

Even a small increase in spam complaints can damage your sending reputation.

If complaints start to rise, review your email content, audience targeting, and sending frequency. Make sure recipients expect to receive your emails.

The Health History timeline can help you identify exactly when a problem started.

Review recent campaigns, imports, or sending changes around the same time as a health downgrade. This can make troubleshooting much faster.

Getting an email delivered is only the first step.

Strong open rates and engagement signals tell email providers that recipients value your content. The better your engagement, the healthier your sending reputation is likely to be over time.

A few minutes spent reviewing these metrics each week can help maintain strong Email Deliverability and improve results across all your client accounts.

For agency owners, Email Deliverability is no longer something you need to monitor manually or investigate after a problem occurs.

The new Email Services Dashboard gives you a faster way to understand the health of your email infrastructure and the performance of your client accounts.

Instead of searching through reports or waiting for campaign results to drop, you can quickly identify potential issues from one central location.

This is especially valuable if you manage multiple client accounts on a shared domain.

A single account with poor email practices can affect the reputation of the entire domain. With the new dashboard, you can see which accounts are Healthy, At Risk, or Critical and take action before the problem spreads.

The Domain Health History feature also helps agencies become more proactive.

Rather than guessing what caused a drop in performance, you can review historical changes and identify possible triggers. This can reduce troubleshooting time and help your team solve problems faster.

For virtual assistants and account managers, the dashboard provides a simple way to monitor Email Deliverability without needing advanced technical knowledge.

For agency owners, it offers greater visibility into client activity and overall domain health.

The result is better control, better reporting, and better campaign performance.

Most importantly, this update helps agencies protect their sending reputation. When your emails consistently reach the inbox, your clients are more likely to see stronger engagement, more conversions, and better marketing results.

That’s a win for your agency and a win for your clients.

The new Email Services Dashboard gives agencies a much better way to monitor and manage Email Deliverability across their client accounts.

Instead of relying on manual checks or discovering problems after campaign performance drops, you can now track domain health, review key email metrics, monitor historical changes, and identify underperforming sub-accounts from one central dashboard.

This update is especially valuable for agencies managing multiple locations or shared domains. The ability to quickly spot issues and take action can help protect your sender reputation and improve campaign performance.

Better visibility leads to better decisions.

By regularly reviewing your domain health, bounce rates, spam complaints, and engagement metrics, you can catch problems early and keep your email marketing efforts running smoothly.

If your agency has access to the new Email Services Dashboard, take a few minutes to explore the feature and familiarize yourself with the available metrics and health indicators.

The more proactive you are, the easier it becomes to maintain strong Email Deliverability and deliver better results for your clients.

Be sure to check back with GHL Growth Garage for more GoHighLevel feature updates, guides, and practical tips to help you get the most from the platform.

Have you started using the new Email Services Dashboard yet? What insights have you discovered about your domain health and client account performance?