GoHighLevel CC/BCC – Add Recipients in Email Actions (Here’s Why It Matters)

GoHighLevel CC/BCC is a new feature in email actions inside workflows. Now, you can add multiple recipients automatically when sending emails. This makes it easier to keep your team, clients, or partners informed without extra work.

Before this update, emails could only go to one main recipient. But now, you can:

• CC (Carbon Copy) – Send copies of emails to others so they stay in the loop.
• BCC (Blind Carbon Copy) – Send copies without others knowing, useful for privacy and record-keeping.

This update helps businesses communicate better, save time, and improve workflow automation. In this blog post, we’ll explain:

• What’s new in this update
• Why it’s important for businesses
• How to use CC/BCC in your workflows

If you want better email automation without extra manual work, this feature is for you!

Previously, GoHighLevel only allowed emails to be sent to one primary recipient. This created challenges for teams needing to copy multiple people on important emails.

With this update, you can now:

• CC (Carbon Copy) – Add multiple recipients to emails for better transparency.
• BCC (Blind Carbon Copy) – Send email copies discreetly, ensuring confidentiality.

Where to find it:

Workflows → Email Action → Look for the new CC and BCC fields to add extra recipients.

This simple but powerful update makes email communication more automated and controlled.

1. Improves Team Collaboration

Keeping the right people informed is essential for sales and support teams.

Example: A sales rep sends a proposal to a client. Their manager is CC’d automatically, so they stay updated. No need to manually forward emails anymore!

2. Enhances Client Communication

Businesses often email clients, vendors, or partners. CC/BCC helps keep communication smooth.

Example: A marketing agency sends automated reports to clients. The account manager is CC’d, ensuring seamless collaboration.

3. Ensures Compliance and Record-Keeping

Industries like finance, healthcare, and law require email records for auditing. BCC helps store email copies securely.

Example: A law firm BCCs an internal compliance email for every client communication. This ensures proper documentation.

4. Streamlines Internal Processes

With CC/BCC, emails reach the right team members automatically. No need for extra steps!

Example: An eCommerce store CCs the fulfillment team when sending order confirmations. This ensures fast order processing.

Result: No more missed emails. No extra forwarding. Just smooth, automated workflows!

Adding CC/BCC in GoHighLevel Workflows is simple! Follow these easy steps:

• Go to Workflows – Open GoHighLevel and go to the Workflows section.
• Choose or Create a Workflow – Pick an existing workflow or create a new one.
• Add an Email Action – Click on the step where you want to send an email.
• Enter Email Addresses – You will see CC and BCC fields. Type the email addresses you want to include.
• Save & Test – Click Save, then test it to make sure everything works correctly.

Pro Tip:

Use Custom Fields or Dynamic Variables to automatically add email addresses in the CC/BCC fields based on the contact’s details. This saves time and keeps emails organized!

This new feature makes it easier than ever to send emails to the right people, improve teamwork, and keep important records all without extra effort!

The GoHighLevel CC/BCC feature makes email automation better and easier. Instead of manually forwarding emails, you can now CC or BCC team members, clients, or anyone else who needs to be included.

With this update, businesses can:

• Keep teams updated automatically
• Improve client communication
• Save time and reduce manual work
• Make sure important emails are never missed

If you use GoHighLevel Workflows, this update will help you work faster and smarter. Try it today and see how it improves your email process!