GoHighLevel GHL User Management Settings: What’s New

Wait Action Enhancement: TikTok DM Replies  

What’s New:
Instead of continuing after a fixed delay, your workflow can pause until someone replies to your TikTok DM.

Where in GHL:
Found in Automation → Workflows using the Wait action after sending a TikTok DM.

Impact:
Your automation responds when someone actually joins the conversation, rather than after a timer runs out.

Recommended For:
Anyone using TikTok DMs to start conversations with potential customers.

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India Recurring Mandate Support for Affiliate Indian Signup Pages  

What’s New:
Supports recurring payment mandates for Indian affiliates, helping subscriptions comply with local banking requirements.

Where in GHL:
Available on Affiliate Program signup pages for users in India.

Impact:
Creates a smoother signup experience while reducing payment failures for recurring subscriptions.

Recommended For:
Agencies, SaaS businesses, and affiliate programs onboarding customers in India.

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Housecall Pro – More Workflow Actions & Triggers  

What’s New:
Adds new workflow triggers and actions for the Housecall Pro integration, giving you more ways to automate field service processes.

Where in GHL:
Inside Automation → Workflows when using the Housecall Pro integration.

Impact:
Expands automation possibilities between HighLevel and Housecall Pro, reducing manual work and improving operational efficiency.

Recommended For:
Home service businesses, field service companies, and agencies managing Housecall Pro clients.

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Email Services Dashboard for Agencies  

What’s New:
Introduces a centralized dashboard where agencies can monitor email services across their accounts.

Where in GHL:
Found in the Agency View under the new Email Services Dashboard.

Impact:
Makes it easier to monitor email health, identify issues, and manage deliverability from one place.

Recommended For:
Agency owners, support teams, and admins managing multiple client email services.

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Email Sequences Now Available in Beta Labs  

What’s New:
Introduces Email Sequences as a Beta Labs feature, providing another way to create structured email follow-up campaigns.

Where in GHL:
Enable it from Settings → Labs, then access Email Sequences after activation.

Impact:
Cuts down the time spent checking different areas just to see how your email services are performing.

Recommended For:
Marketers, agencies, coaches, and businesses running nurture campaigns or onboarding emails.

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Group Your Contacts by Source in Dashboards & Reporting  

What’s New:
Lets you organize contact reports based on where your leads originated.

Where in GHL:
Available within Dashboards & Reporting when viewing contact analytics.

Impact:
Makes it easier to compare lead sources and identify which marketing channels are producing the best results.

Recommended For:
Marketing teams, agency owners, and businesses tracking campaign performance across multiple lead sources.

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MMLite Adoption Banner in Conversations  

What’s New:
Displays a helpful banner inside Conversations to encourage users to adopt the new MMLite messaging experience.

Where in GHL:
Appears within the Conversations module for eligible accounts.

Impact:
Helps users discover and transition to MMLite while highlighting its benefits directly inside the messaging interface.

Recommended For:

Current HighLevel users exploring the latest messaging experience and teams preparing to migrate to MMLite. 

The new GHL user management settings bring a cleaner structure to both Agency and Sub-account user management. The tools you already use are still there, but GoHighLevel has reorganized them to reduce clutter and make important settings easier to find.

My Profile is one of the biggest changes. At the Agency level, your profile is now split into two tabs: General for personal details and Security for your password, two-factor authentication, and signing out of all active sessions. Inside a Sub-account, the user management settings expand to five tabs: General, Security, Calendars, Conversations, and Notifications.

The Notifications tab also gets a cleaner layout. Instead of working through a cluttered list of options, Sub-account users get clearer channel-based visibility into their notification settings.

GHL has also standardized the naming of its user areas. “Team” at the Agency level and “My Staff” inside Sub-accounts are now simply called “Users.” This is only a label change. The underlying functionality stays the same.

The Users listing and Create/Edit User screens have also been redesigned. Roles & Permissions now use left-hand module navigation, expandable permission groups, and module search. Permission scopes sit inside accordions that are collapsed by default, helping you focus on the settings you actually need.

For Sub-account users, the Edit User experience also refreshes areas such as call and voicemail settings, user availability, calendar configuration, and notifications. It’s the same core GHL functionality, just presented in a more organized way.

When you’re running an agency, user management shouldn’t slow you down. Adding staff, checking access, changing permissions, or updating a user’s settings are routine jobs. The refreshed GHL user management settings make those jobs easier to navigate without forcing you to learn a completely new system.

One of the biggest improvements is how roles and permissions are organized. Instead of scrolling through a long page looking for one setting, you can move between modules using the left-hand navigation. Permission scopes are grouped into expandable sections, and the new module search helps you find what you need faster.

That can be especially useful when onboarding team members. You may want a new user to access certain areas of GoHighLevel while keeping other parts of the account restricted. The cleaner user management settings make it easier to review those permissions and see where access is being controlled.

There’s also less confusion between Agency and Sub-account navigation. GHL now uses “Users” instead of separate “Team” and “My Staff” labels. For agencies creating SOPs or training staff, having one consistent name can make instructions easier to follow.

Most importantly, you don’t need to rebuild your setup. Existing users, profile settings, and permission configurations carry over. You’re getting a cleaner way to manage what’s already there, rather than another system you need to configure from scratch.

means you’ll need to enable the UI refresh before you can start exploring the redesigned My Profile, Users, and permissions areas.

Once enabled, your existing users, settings, and permissions stay in place. You’re simply switching to the refreshed interface. Follow the steps below to turn it on and explore the main changes.

• Explore the New My Profile Layout.
• Open the Refreshed Users Area.
• Review a User’s Roles and Permissions.
• Review Sub-Account User Settings.

Open settings in agency view and go to labs then enable “User Management – UI Refresh”.

To start, make sure you are logged in to your GoHighLevel sub-account.

• The refreshed My Profile area organizes your user management settings into dedicated tabs, making it easier to find and update specific account preferences.

1.1 Inside a Sub-account, My Profile includes five sections: General, Security, Calendars, Conversations, and Notifications.

• Each section groups related settings together, so you can quickly manage personal details, account security, calendar preferences, conversation settings, and notifications without searching through one long page.

• The refreshed Users area gives you a cleaner view of your Sub-account users and makes it easier to access individual user settings.

2.1 Go to the Users area in GHL. Look for “Users” where you previously saw “My Staff” inside a Sub-account.

• GHL has renamed “My Staff” to “Users” for a more consistent user management experience. The name is different, but the functionality remains the same.

2.2 Review the refreshed user listing.

• The redesigned listing makes it easier to view your existing users and select the person whose account settings you want to review or update.

2.3 Open an existing user to access the redesigned Create/Edit User screen.

• From here, you can review and manage the user’s details, roles, permissions, and other available settings through the refreshed interface.

• The refreshed Roles & Permissions area makes it easier to find, review, and manage what each user can access inside GHL.

3.1 Open the Roles & Permissions area.

• This section shows the available permission modules and controls assigned to the selected user.

3.2 Use the left-hand module navigation to move between permission categories instead of scrolling through one long list.

• The new navigation lets you jump directly to the module you want to review, saving time when managing multiple permissions.

3.3 Expand an accordion when you need to review the individual permission scopes within that module.

• Permission scopes are collapsed by default, keeping the page cleaner while still giving you quick access to individual settings when needed.

• Open an existing user from inside the relevant Sub-account. Select the user you want to manage to access their individual settings and configuration options.

4.1 Review the refreshed call and voicemail settings.

• Check the user’s call and voicemail options to make sure their communication settings are configured correctly.

4.2 Check the user’s availability and calendar configuration.

• Review when the user is available and confirm their calendar settings match how you want appointments assigned and managed.

4.3 Review notification settings and make any required updates.

• Check the available notification options and adjust the user’s preferences so they receive the right alerts through the appropriate channels.

These user management settings haven’t introduced new underlying capabilities. The main improvement is how GHL organizes and displays the options, making everyday user administration easier to work through.

Once you enable the refreshed GHL user management settings, spend a few minutes clicking through the new layout before making any changes. Your existing users and permissions carry over, so there’s no need to rebuild anything. The goal is to get familiar with where GHL has moved and organized each option.

When reviewing Roles & Permissions, use the new module search instead of opening every section. You can jump closer to the permissions you need, then expand the relevant accordion to review the individual access settings. This should be especially useful when you’re creating or updating staff accounts.

It’s also worth checking the Security tab while you’re reviewing user management settings. This gives you a good opportunity to review important account security options, including two-factor authentication, without hunting through the old profile layout.

For Sub-account users, don’t stop at permissions. Take a quick look through availability, calendars, notifications, and call and voicemail settings. The refreshed layout makes these areas easier to work through while you’re already reviewing a user.

Quick Tip: If your agency has internal SOPs or training guides that still tell staff to open “Team” or “My Staff,” update them to “Users.” The functionality hasn’t changed, but updating your instructions now can prevent confusion when team members start using the refreshed GHL interface.

For agencies, the refreshed GHL user management settings are mainly about making everyday account administration easier. You’re not getting a new permissions system. Instead, GoHighLevel has cleaned up how you find, review, and manage the controls you already use.

The move to one consistent “Users” label is a small change that can make a noticeable difference. Agency staff no longer need to remember whether they should look for “Team” or “My Staff” depending on where they’re working. That can also make internal SOPs, training videos, and onboarding instructions simpler to follow.

The redesigned Roles & Permissions area should also help agencies that manage different levels of account access. If you have admins, sales reps, account managers, contractors, or other team members inside GHL, the module-based navigation gives you a cleaner way to work through their permissions.

This becomes even more useful as an agency grows. The more people you add, the more important it becomes to know who can access specific areas of your account. Clearer user management settings can make those routine access reviews less frustrating.

The key thing to remember is that this update focuses on usability. Your existing users, settings, and permission configurations remain in place. GHL has simply given agencies a cleaner workspace for managing them.

That means less time hunting through user settings and more confidence when onboarding staff, reviewing access, or updating an existing user.

The biggest result you can expect from the refreshed GHL user management settings is a smoother day-to-day experience. GoHighLevel hasn’t added a new set of user management capabilities here. Instead, it has reorganized the existing tools so they’re easier to find and work with.

You should spend less time scrolling when reviewing roles and permissions. The new left-hand module navigation lets you move between areas more quickly, while collapsed permission scopes keep the screen cleaner. When you know what you’re looking for, module search can help you get to the right permissions area without digging through every option.

Managing individual users should also feel more organized. The refreshed Create/Edit User flow brings important settings into a cleaner structure. For Sub-account users, that includes areas such as availability, calendars, notifications, and call and voicemail settings.

There’s also greater consistency between Agency and Sub-account user management. Using “Users” instead of separate “Team” and “My Staff” labels gives staff one term to learn and makes internal instructions easier to follow.

Don’t expect this update to change what your users can do or automatically improve your permissions. The benefit is usability. Your existing users, profile settings, and permission configurations remain intact while GHL gives you a cleaner way to manage them.

For growing agencies, that simpler user management settings experience can make onboarding, access reviews, and routine account administration easier to handle.

The refreshed GHL user management settings won’t completely change how you manage your team, but they should make the process cleaner and easier to navigate. GoHighLevel has taken the existing user management tools and reorganized them into a more practical interface.

My Profile now has clearer tabs, the Users area has a refreshed design, and the Create/Edit User experience is easier to work through. Roles & Permissions also benefit from module navigation, expandable permission scopes, and search, which can save time when you’re reviewing user access.

For agencies, the move from “Team” and “My Staff” to one consistent “Users” label is another useful improvement. It gives your team one term to learn and can make SOPs, onboarding guides, and internal training easier to maintain.

Best of all, you don’t need to rebuild your existing setup. Your users, profile settings, and permission configurations carry over unchanged. You can enable “User Management – UI Refresh” through Agency Settings > Labs and start exploring the new interface.

If your agency regularly adds staff, manages Sub-account users, or reviews permissions, it’s worth getting familiar with these new user management settings now. The tools haven’t changed underneath, but finding and managing them should feel a whole lot simpler.