Make Contact Fields Required in the GHL Chat Widget

GoHighLevel now lets you set required contact form fields inside the Chat Widget. This means you choose which fields must be filled out before someone can start or continue a conversation.

It works with all types of fields. You can make default, custom, or dropdown fields required. If the field is marked as required, the chat form will not submit until it is filled out.

Required contact form fields show up with a small asterisk next to them. Visitors will see a warning if they try to skip them. They cannot send the form or move forward until every required contact form field is complete.

This update also applies when an agent asks for contact details during a live chat. If you have required contact form fields set, the visitor will need to fill those in before they can reply.You now have full control over which fields matter most. This gives you cleaner submissions and better data right from the start.

Before this update, only default fields like name and email were required in the GHL Chat Widget. Now you can mark any field as required. That includes dropdowns and custom fields you’ve added to your contact form setup.

Once you turn on required contact form fields, visitors won’t be able to submit the chat form until every required field is filled. This applies whether the form appears at the start of the chat or during a live request from an agent.

Required contact form fields also stay active across different chat flows. If an agent asks for contact info in the middle of a conversation, the system still checks that all required contact form fields are complete before letting the chat continue.

Your existing widgets won’t change unless you update them manually. But going forward, every form you touch can now be fully controlled with your required contact form field settings.It’s a quiet shift, but it gives you more confidence that every new lead comes in with the data you need.

Required contact form fields solve a problem that most businesses deal with. You get a new lead, but they skipped the phone number or left the email blank. Now your automation won’t run, and someone on your team has to follow up manually.

With required contact form fields in the GHL Chat Widget, you control what’s needed before the conversation starts. If a field is required, it must be filled. That means no more guessing, no more gaps, and no more missing data.

This matters because your workflows rely on complete information. Automations need the right inputs. CRM records need to be clean. Required contact form fields make that possible without extra work.For agencies, it keeps things running smooth. You get better leads, better data, and less back-and-forth. It’s one of those small updates that makes everything work just a little better.

Required contact form fields are built right into the Chat Widget settings. There’s no extra setup or plugin needed just a few quick steps inside the builder.

• The Main Menu on the Left side of your screen has all the main areas that you work in when using GHL

1.1  Click on the Sites Menu Item.

• Access the ‘Sites’ section of GoHighLevel
  • This is where your Funnels, Websites, and Chat Widgets live.

1.2  Click on the “Chat Widget” from the top tabs

• This will show a list of all your current widgets.

1.3 Click the “Edit” icon on the widget you want to update

• This opens the widget builder.

• This is where the contact form lives.

2.1 Click the “Chat Window” tab on the left

• You’ll see options for customizing the welcome screen and form.

2.2 Click on the Title & Intro Option

• A drop-down options will appear where you can customize the form chat widget

2.3 Choose a Chat option on the chat widget

• This will start the conversation and where you can see the required fields needed before you can continue

2.4 Toggle on the Enable Contact Form

• This will collect the visitors contact details

2.5 Add or edit your fields

• Use default fields like name and email, description of the issue, or add custom fields and dropdowns.

• Now you decide what’s mandatory.

3.1 Look for the section called “Mark the fields you wish to be mandatory”

• Every field listed here can be set to required.

3.2 Check the box next to each field you want to require

• This applies to both default and custom fields.

3.3 Required fields are now active

• They’ll show an asterisk in the widget and block submission if left empty.

• Make sure everything works the way you want.

4.1 Click on Style Tab on the Left

• A new window will open

4.2 Click “Save” in the top right corner of the builder

• Your changes will apply immediately to the widget.

4.3 Open the widget on your website or funnel page

• Try to submit the form without filling the required fields. It should block submission and show a warning.

That’s it. Once you set required contact form fields in your widget, you’ll start collecting better data with less effort.

Using required contact form fields is simple, but a few small adjustments can help you get better results.

Pick only the fields you truly need

• The more required contact form fields you add, the more likely someone will leave the form. Focus on what matters most. Usually that’s name, email, and phone. Ask for anything else only if you really need it.

Use drop-downs when possible

• Dropdown fields keep your data clean. They prevent typos and help with sorting later. If a dropdown matters to your workflow, mark it as one of your required contact form fields.

Keep your form short and clear

• Too many required contact form fields can slow people down. Use clear labels and short questions. Make it easy to answer quickly.

Label custom fields in plain language

• Don’t overthink your wording. Just be clear. If people don’t understand what a required contact form field is asking, they’ll skip the form.

Always test before going live

• Fill out your own form and try to skip the required contact form fields. If it doesn’t stop you, something needs fixing. A quick test saves time later.

These tips help you make the most of required contact form fields without frustrating your visitors.

For agencies, required contact form fields can help fix problems before they start.

Every time a visitor skips a field, your team has to follow up, fill in the blanks, or fix broken workflows. That costs time and slows everything down. With required contact form fields, you control what gets collected and when.

This helps your systems work better. Automations run cleaner. Sales teams don’t have to ask for missing details. Support doesn’t have to go digging for answers. Everyone gets what they need right away.

Required contact form fields also make it easier to deliver results for clients. You can set specific fields for each sub-account and know every lead will come in with the right info. This keeps your data clean and your process tight.It’s a small step that brings big returns. Required contact form fields give you control where it counts.

Once you start using required contact form fields, you’ll notice a few things change for the better.

You’ll get fewer incomplete submissions. The chat widget will block forms that don’t have the required contact form fields filled out. That means every new lead comes in with the info you need.

Your automations will run smoother. Workflows that rely on email, phone, or dropdown choices won’t get stuck because of missing data. Required contact form fields help keep things moving without manual fixes.

You’ll also reduce back-and-forth with leads. When your form asks the right questions upfront, your team spends less time chasing details later.

And over time, you’ll see better results from your CRM. Required contact form fields help build cleaner, more useful contact records. That makes follow-up, reporting, and targeting more accurate.It’s a simple change, but the benefits are real. Start using required contact form fields, and let your system do the heavy lifting.

Required contact form fields help you collect better data without adding more work. When a lead fills out your chat form, you get the key details you need right away.

This means fewer broken workflows, less chasing down contacts, and more reliable results. The setup takes just a few minutes, but the payoff lasts a long time.

If you want to clean up your lead process, start using required contact form fields. Set the rules once, and the widget takes care of the rest.

It’s a small move that improves your entire flow.