Smarter Mobile Conversations with Trigger Links, Custom Values and more

This update puts some easy-to-use tools right into the chat area of your mobile app. Now, talking to your contacts while you’re on the go is easier than ever. You can use Trigger Links to see who clicks, Custom Values to make things personal, WhatsApp Flows for fun chats, and organized Snippets for quick answers. Here’s a simple guide on how to find and use each of these new things in your mobile conversations.

Whether you want to know who’s looking at your links, make your messages feel special, make your WhatsApp chats more fun, or answer common questions super fast, these new tools are made to be easy to use. Just follow these simple steps, and you’ll be a pro at mobile chatting in no time.

Here’s how to use the new features:

• Open the mobile application on your device.

1.1. Tap on “Conversations.”

• This action will take you to your list of ongoing chats. Make sure you are on the right sub-account.

2.1. To select an existing chat, simply tap on the name of the contact or group.

2.2. To start a new chat, tap the “+” icon. Then, select the contact you want to message.

• Inside the chat window, locate the “+” button. This button is usually found near the text input area where you type your messages.

3.1. Tap the text entry box.

• Tapping the text entry box will reveal the available options/buttons.

3.2. Tap the “+” button.

• Tapping this button will open a menu with various attachment options and the new features.

• Once you tap the “+” button, you will see a list of tools you can use in your chat. Here are the new features on this update:

4.1. Tap on “Snippets.”

• This option opens your library of saved message Snippets, which are pre-written responses for common questions or phrases.
• Browse through your Snippets and tap on the one you want to use.
• The selected Snippet will be inserted into your message, ready to be sent.

4.2. Tap on “Custom Value.”

• Selecting this option will display a list of your saved Custom Values.
• Custom Values are personalized pieces of information that you can insert directly into your message (e.g., contact name, appointment date).
• Tap on the Custom Value you want to include, and it will be added to your message.

4.3. Tap on “Add Trigger Link.”

• This option allows you to insert a pre-existing Trigger Link or create a new one that will be monitored for clicks.
• You can select from a list of your saved Trigger Links. Alternatively, you can enter a new URL that you want to track.

For businesses using WhatsApp, the platform offers structured and interactive message templates powered by WhatsApp Flows. These templates feature customizable call-to-action (CTA) buttons, enabling you to create mini customer journeys directly within a chat. Examples include allowing customers to schedule appointments, confirm orders, or submit forms, all through a single, interactive WhatsApp message.

Imagine you just met someone for coffee and promised to send them some info. Now, right from your mobile conversations, you can add a Trigger Link and know when they click it, so you know the best time to follow up. Or maybe a customer asks you a question you answer all the time. With organized Snippets on your phone, you can send a quick, correct answer right away. And if you use WhatsApp, you can now help someone book an appointment easily using a WhatsApp Flow, all from a simple chat on your phone. This update really puts the power of talking to people well right in your hand.

This latest update to the mobile conversations tool is all about making things easier and giving you more power when you’re on the go. By putting Trigger Links, Custom Values, WhatsApp Flows, and organized Snippets right at your fingertips, you can now talk to your people better, make every chat feel personal, and answer faster than ever, all from your phone.

So go ahead, try out these new tools and see how much simpler your daily chats can be. Your mobile conversations just got a whole lot smarter – are you ready to use them?