Social Media Comment Management in GHL

GoHighLevel has added a new way to handle social media comment management inside the Social Planner. Users can now reply to comments on Facebook posts without leaving the platform.

This update brings a new Comments tab to every post created through Social Planner. Inside that tab, users can read and respond to comments directly.

Here is what’s included in the new feature:

• A Comments tab that shows up on posts published through Social Planner
• A reply box built into the dashboard for quick responses
• Filter options to view either all comments or just the top ones

The layout is simple and built for speed. It helps users follow up faster and keep track of replies without jumping between tabs. It also makes it easier to manage conversations while staying focused on the post itself.

Right now, social media comment management only works with Facebook. Other platforms are expected to be added soon, so users can get started by using it with Facebook today.

This update makes social media comment management easier and faster for teams using GoHighLevel. Before, users had to log in to Facebook just to reply to one comment. That meant extra clicks, more distractions, and wasted time.

Now, all comment replies happen inside Social Planner. It keeps the process simple and the tools in one place.

Here is why that matters:

• Users can respond to comments faster without leaving the GHL dashboard
• Less switching between apps helps teams stay focused
• Conversations are easier to track across client accounts
• Everyone works in the same space, which reduces confusion

For agencies, this means less back-and-forth and a smoother system for managing client social media. Keeping publishing and engagement in one place is a small shift that saves time and helps teams work better.

This kind of tool supports better client service and keeps day-to-day work more organized.

Using the new social media comment management feature inside GoHighLevel is simple. There is no setup needed if your Facebook account is already connected. Everything takes place right inside the Social Planner.

Follow these steps to get started:

• The main menu on the left side of your screen includes all the main areas you work in when using GoHighLevel (GHL).

1.1 Click on the Marketing item to access the Social Planner section.

• You’ll now be in the Marketing section, where you can access the Social Planner tab from the top menu.

1.3 Click the Comments sub tab.

1.4 Select the available social media platform.

• There should be at least one connected account for any supported social media platform.

1.5 The user should now see the comments from the connected social media account.

At this time, social media comment management in GoHighLevel only supports Facebook. More platforms are expected in future updates.

By keeping comment replies in the same place as your publishing tools, it becomes part of the normal process. Teams can stay focused and respond quickly without needing to switch tools.

Adding social media comment management to GoHighLevel helps teams save time and stay organized. But a few extra habits can make this feature even more useful in daily work.

Here are some practical tips to consider:

• Check comments as part of your routine. Make it a habit to review post comments once a day. It keeps engagement fresh and avoids long delays in replies.
• Use the person’s name in replies. This small touch makes responses feel more personal and less like a copy-paste answer.
• Keep common replies handy. If the same questions come up often, like pricing or store hours, save a few response templates to save time.
• Focus on top comments. Use the filter to spot comments with high interaction. These are often worth a closer look or a thoughtful response.
• Tag contacts in the CRM. If a comment leads to a bigger conversation, tag that person or add a note. It helps when following up later.

These simple steps help users keep engagement smooth and consistent, especially when handling multiple accounts or working with a team. When the process is part of the daily workflow, it becomes easier to manage without missing anything important.

Adding social media comment management inside GoHighLevel helps teams cut out extra steps and stay on task. It keeps replies close to the post and lets users respond without bouncing between tools.

Here are a few results users may notice:

• Replies happen faster. There is no need to log in to Facebook or use a separate app.
• Nothing slips through the cracks. Comments are all in one place, so it’s easier to stay on top of responses.
• Work is easier to manage. Teams can follow the same process, which cuts down on confusion.
• Clients see better service. Quick replies help build trust and keep followers engaged.

This isn’t a feature that changes everything overnight. But over time, staying consistent and handling comments inside the platform leads to smoother workflows and better results for both users and their clients.

These are the most common questions users have when they start using social media comment management in GoHighLevel. Once it becomes part of the regular workflow, it feels like a natural part of the posting process.

The new social media comment management feature in GoHighLevel keeps things easy and practical. It puts replies right where the work happens, inside the Social Planner. No more jumping between tabs just to answer a comment.

This update helps users stay focused and manage posts and conversations in the same place. It saves time, reduces missed comments, and gives teams a smoother way to handle replies.

For agencies, it adds value without adding more steps. Everything stays in one workflow, which makes it easier to train teams and support clients.

Right now, it only works with Facebook, but that’s a solid starting point. Other platforms are expected later, and getting used to the feature now makes it easier to grow with it later.