The Power of Voice AI Knowledge Integration is Here!

Transform Your Voice Interactions with Contextually Aware Agents

• Smarter Conversations: Imagine your voice agent instantly accessing your FAQs to answer customer queries with pinpoint accuracy, or pulling up specific product details without missing a beat. This integration allows for precisely that – your agents can now provide contextually relevant answers drawn directly from your knowledge base, leading to more meaningful and helpful interactions. Forget generic responses; empower your AI to understand and deliver expert-level information every time.
• Faster Setup and Deployment: Time is money, and we understand that. Integrating your knowledge base with Voice AI is designed to be a streamlined process. You won’t need to spend hours coding complex response flows. Simply link an existing knowledge base, or create a new one with ease, and your voice agents are instantly equipped with a wealth of information. This plug-and-play approach means you can start benefiting from smarter voice interactions in no time.
• Scalable and Future-Proof Solutions: As your business grows and your information evolves, so too should your AI capabilities. With Knowledge Base Integration, updating your voice agents is effortless. Simply update the linked knowledge base, and those changes are automatically reflected in your agents’ responses. This ensures your voice interactions remain accurate and up-to-date without requiring any manual reprogramming of the AI logic – a truly scalable and future-proof solution for your agency.

Explore the Cutting-Edge Enhancements to Your Voice Agents

• Per-Agent Knowledge Base Assignment: Tailor your voice agents to specific needs. You can now assign a unique knowledge base to each individual voice agent. This means your sales agent can access product catalogs and pricing information, while your support agent draws from FAQs and troubleshooting guides – ensuring the right knowledge is always at their fingertips.
• Trigger-Based Invocation for Contextual Relevance: Control when your AI taps into its knowledge. By setting up custom trigger prompts, you determine the exact moments the voice agent should search the linked knowledge base. When a user’s spoken input matches these triggers, the agent intelligently accesses and retrieves the most relevant information, ensuring contextually appropriate responses.
• Dynamic Query Matching for Intelligent Information Retrieval: It’s not just about keywords. Once a trigger is activated, the voice agent goes beyond simple matching. It intelligently interprets the full user query to understand the intent and dynamically searches the knowledge base for the most pertinent information. This ensures a more nuanced and helpful response, even with complex questions.
• Seamless Maintainability for Up-to-Date Information: Say goodbye to manual updates across multiple AI scripts. Any changes or additions you make to the linked knowledge base are instantly reflected in all live conversations handled by the associated voice agent. This seamless synchronization ensures your customers always receive the latest and most accurate information.
• Effortless Knowledge Base Creation: Need to build a knowledge base from scratch? We’ve made it easy. With the new “Create New” button within the Voice AI settings, you can quickly start building a comprehensive repository of information to power your voice agents.

This guide will walk you through the essential steps to link a knowledge base to your Voice AI agent, enabling it to provide smarter responses. You’ll learn how to activate the feature and connect your knowledge resources for enhanced voice interactions.

• Go to Settings > Labs.

• Find “Knowledge Base for Voice AI Agents” and toggle it On.

• Go to Voice AI Agents and select the agent you want to configure.
• Click on the Agent Goals tab.

• Scroll to the Knowledge Base section.
• Use the “Select Knowledge Base” dropdown to choose an existing knowledge base or click Create New to build one.

• In the “Trigger Prompts” section, enter keywords or phrases that will prompt the agent to search the knowledge base.
• Click Save to apply your settings.

See the Power in Action: Use Cases for Knowledge-Enabled Voice AI

• Enhanced FAQ Handling: Imagine your voice agent effortlessly answering frequently asked questions about your services, pricing, or onboarding process, drawn directly from your comprehensive FAQ knowledge base. This not only provides instant support to your customers but also frees up your team to focus on more complex inquiries.
• Efficient Product Information Delivery: For businesses with extensive product catalogs, this integration is a game-changer. Voice agents can now provide detailed information about product features, specifications, and even availability by accessing a dedicated product knowledge base, enhancing the customer’s pre-sales experience.
• Streamlined Domain-Specific Voice Workflows: Industries with specialized knowledge requirements, such as real estate or healthcare, can leverage this feature to create voice agents that provide accurate and compliant information related to property listings, appointment scheduling, or basic procedural inquiries, all powered by their specific knowledge resources.

Embrace the Evolution: Smarter, Faster, and More Scalable Voice AI

The new Knowledge Base Integration for Voice AI in GoHighLevel marks a significant step forward in AI-powered communication. By enabling your voice agents to access and utilize your knowledge resources intelligently, you can deliver superior customer experiences, streamline your workflows, and ensure accuracy and consistency in your voice interactions. This feature empowers your agency to communicate more effectively and efficiently than ever before.

Elevate Your Customer Interactions Today!

Don’t get left behind in the evolution of voice communication. Explore the new Knowledge Base Integration in your GoHighLevel account today and witness the transformative power of intelligent voice agents. We’re confident that this enhancement will revolutionize the way you interact with your customers.

Have questions or want to share your experience? Join the conversation in the GHL Growth Garage Skool Community! We’d love to hear how you’re leveraging this exciting new feature.