Unlock Efficiency: Voice AI Numbers in GHL

GoHighLevel’s latest update brings a powerful set of enhancements to Voice AI Agents, all centered around the new Number Pool functionality:

• Number Pool Assignment: You can now directly assign a Number Pool – a collection of multiple phone numbers – to your Voice AI Agent. This centralizes call handling for various numbers under one AI brain. Find this setting under Create/Update Agent → Phone & Availability.
• Dynamic Call Routing: Incoming calls to any number within the assigned pool will be intelligently routed through GoHighLevel. The AI agent will then handle the call based on its configuration, including your specified backup and availability settings.
• Agent Listing Visibility: Agents that have a Number Pool assigned are now clearly visible on the Agent Listing Screen. This makes it easier to manage and identify which agents are utilizing this streamlined approach.
• Call Tracking & Logs: Gain clearer insights into your AI-powered communications. The call logs and dashboards for AI agents now display the specific phone number that was used for each call, enhancing your tracking and analysis capabilities.

This guide will walk you through the simple process of assigning Number Pools to your Voice AI Agents within GoHighLevel. By linking a group of phone numbers to a single AI agent, you can streamline your communication workflows and enhance efficiency. We’ll show you exactly where to find these settings within the GoHighLevel platform and how to implement them to take advantage of this fantastic new feature.

The following steps will provide a clear, visual walkthrough of the Number Pool assignment process. Each step includes a screenshot to guide you through the interface, highlighting the specific areas you need to interact with. Whether you’re a seasoned GoHighLevel user or just getting started, these instructions are designed to be easy to follow, ensuring you can quickly implement this powerful update into your workflow.

• Go to your GoHighLevel dashboard. On the left-hand menu, locate and click on “Voice AI.”

Once you’re in the Voice AI section, you’ll see a list of your existing agents. You have two options here:

1. To create a new agent: Click on the “+ Create Agent” button in the top right corner.

2. To modify an existing agent: Find the agent you want to update and click on the “Edit” (pencil) icon next to their name.

• Whether you’re creating a new agent or editing an existing one, you’ll be taken to the agent’s configuration settings. Look for and click on the “Phone & Availability” tab.

Within the “Phone & Availability” settings, you’ll now see a section labeled “Number Pool Assignment.”

• Click on the dropdown menu below “Number Pool Assignment.” A list of your created Number Pools will appear. Select the Number Pool you want to assign to this Voice AI Agent.

Once you’ve selected the desired Number Pool, take a moment to review your settings. Ensure you’ve chosen the correct pool.

1. Click the “Save” button at the bottom of the page to apply the Number Pool to your Voice AI Agent.

That’s it! You’ve successfully assigned a Number Pool to your Voice AI Agent. Now, any calls coming into any of the numbers within that pool will be dynamically routed and handled by this agent according to your configurations.

This new Number Pool support for Voice AI Agents isn’t just a minor tweak; it’s a significant upgrade that offers tangible benefits for your business:

• Enhanced Efficiency: Imagine running multiple marketing campaigns, each with its own dedicated phone number. Previously, you might have needed to set up and manage separate Voice AI agents for each. Now, you can consolidate all those numbers under a single, intelligent agent, saving you valuable time and effort in configuration and monitoring.
• Simplified Management: Keeping track of numerous individual AI agents can become complex as your business grows. By using Number Pools, you significantly reduce the number of agents you need to manage. This centralized approach simplifies your oversight, making it easier to adjust settings, review performance, and ensure everything is running smoothly.
• Improved Call Tracking and Insights: Understanding which phone numbers are receiving the most AI-handled calls can provide valuable insights into your marketing efforts and customer behavior. With the enhanced call logs, you can now see the specific number that was dialed, allowing for more precise tracking and analysis of your communication data.

Important Notes

Before you dive in and start assigning Number Pools, remember this crucial point:

• Number Pool Prerequisite: You must have at least one Number Pool created within your GoHighLevel account to utilize this feature. If you haven’t created any yet, be sure to do so before attempting to assign them to your Voice AI Agents.

The introduction of Number Pool support for Voice AI Agents in GoHighLevel marks a significant step forward in streamlining and enhancing your automated voice communications. By allowing you to centralize multiple phone numbers under a single AI agent, this feature boosts efficiency, simplifies management, and provides clearer insights into your call data.

Ready to take your GoHighLevel setup to the next level? Dive into your account today and explore the power of Number Pools with your Voice AI Agents. Experience the difference a more streamlined and intelligent communication system can make for your business!

What are some ways you envision using Number Pools with your Voice AI Agents? Share your thoughts and questions in the comments below!