How to Use GHL AI Review Summaries

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Time is money and this update saves you a ton of both. With AI review summaries in GoHighLevel you won’t have to sift through 473 reviews just to see if a client’s front desk crew could use some coaching.

• Instant Insights: One quick look gives you the full sentiment picture across all your connected review pages.
• Smart Filters: You can narrow things down by location and date for spot-on snapshots (like “the last 30 days for the Downtown Office only”).
• Highlight Tags: The system creates tags automatically like “helpful staff” or “billing problems” so you know exactly what’s popping up over and over.

That’s not just data. That’s your agency’s secret weapon letting you suggest real changes and track how things go over time. One agency we chatted with used the summaries to drop negative feedback by 28% in just two months by tackling common issues pointed out by the AI.

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Using AI review summaries is super simple. You’ll find it right in your current Reputation tools where it should be.

• The Main Menu on the Left side of your screen has all the main areas that you work in when using GHL

1.1 Click on the Reputation Menu Item.

• Access the ‘Reputation’ section of GoHighLevel

• You’ll now be in the “Reputation’ section of GHL, where you can access the Review section from the top menu:

1.2 Click on the ‘Review’ menu link.

• This is where you manage and view all customer feedback.

• If you want to zoom in on a specific location or time frame, just use the filter options to get into your review pages and date ranges.

2.1 Click Summary

2.2 Filter the Summary using Page Sources and Date Range

2.3 Hit Summarize

• The AI will quickly scan all the relevant reviews and give you a clear summary of overall sentiment. Highlight tags will pop up below.
• Screenshot the summary or highlight tags for your reports and meetings. Use them to guide your strategy.

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Imagine you’re handling marketing for a chain of gyms. One of the gyms is seeing a drop in Google ratings but no one knows what’s up. You pull up the AI review summaries filter for that gym and boom—three recurring highlight tags show up: “dirty locker rooms” “great classes” and “rude front desk.”

Now you’re not just guessing anymore. You’re advising. In about 10 minutes you’ve helped the client spot the problem suggest a cleaning schedule and boost the staff’s morale on customer service.

These summaries give your agency an edge:

• Build trust with recommendations backed by data
• Add valuable insights to client reports
• Kick off automation workflows based on feedback themes (yep, that’s doable)

It’s not just a feature—it’s a client success machine running on autopilot.

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AI review summaries aren’t just some fancy tool—they’re a real-time feedback engine for agencies that want to move fast and smart. You get a clear picture of customer sentiment action-ready highlights and instant filters all built into the GoHighLevel dashboard.

What’s next? Log in go to Reputation → Reviews and give it a try. Pick one client account and pull their AI summary. Chances are, you’ll find something worth fixing optimizing or bragging about.