Unlock 24/7 Premium Support for Faster GHL Assistance 

GoHighLevel’s 24/7 Premium Support brings in features that make help faster and more reliable for agencies. It changes support from a waiting game to an active service that is always available.

The key updates include:

• Dedicated Slack Channel: Agencies now get a private Slack space to talk directly with support. This allows real-time communication and quicker solutions.
• Technical Account Manager (TAM): Each account is paired with a manager who understands the agency’s setup and ongoing needs. This makes every response more focused and useful.
• 24/7 Availability: Support is no longer tied to business hours. Agencies can reach out at any time and know that someone will be there to respond.

With these changes, Premium Support gives agencies the confidence that help is ready whenever they need it. It is built to keep operations running smoothly, even during high-pressure moments.

Standard support in GoHighLevel helps many users, but it often requires patience. Agencies submit a ticket, wait for their turn in the queue, and then get a response when the team reaches it. For smaller issues, that process works fine. For larger problems, the delay can slow down client projects or even stop daily operations.

The new 24/7 Premium Support changes that experience.

• Priority response times: Requests from Premium users are placed at the front of the line, so solutions arrive faster.
• Direct communication: Instead of depending only on tickets, agencies now have a dedicated Slack channel for real-time support.
• Proactive help: A Technical Account Manager works with each account to spot patterns and offer guidance before issues grow.

The difference is more than just speed. Premium Support shifts from a system where agencies wait for answers to one where help is personal, proactive, and always available.

Agencies live and die by time. Every hour lost waiting on support is an hour that could have been spent closing deals or serving clients. Standard support covers the basics, but it does not always match the pace that busy agencies need. That is where 24/7 Premium Support makes the difference.

Instead of waiting in a ticket queue, agencies with Premium Support get faster replies, real-time access through Slack, and guidance from a Technical Account Manager who knows their setup. This creates a support system that solves problems before they grow and keeps campaigns moving forward.

The value is not only in speed but in reliability. Agencies know that expert help is always available, day or night. That assurance allows business owners to focus on growth, confident that their operations will not stall when issues come up.

Getting started with 24/7 Premium Support in GoHighLevel is straightforward. Agencies can activate it quickly and begin using it the same day.

• You should be on your GoHighLevel sub-account.

1.1 Click the Need help icon located at the upper right of your dashboard.

• This icon has a question mark next to the notification icon.

• The Help & Support side widget should slide out.

2.1 Click Premium Support, then follow the upgrade process.

• Once you are subscribed to Premium Support, return to the Help & Support widget and click Premium Support again. A pop-up to set up your Slack channel should appear.

3.1 Fill in the Slack information.

3.2 Click Set Up Slack Channel.

• You will be redirected to Slack, where you can ask questions about GHL issues and get direct support from the experts.

Upgrading to 24/7 Premium Support is only the starting point. To make the most of it, agencies should use the tools and channels in a thoughtful way.

• Be ready with details: Before reaching out, collect any error messages, screenshots, or notes about what has changed. Clear details help the support team solve issues more quickly.
• Use Slack wisely: The dedicated Slack channel works best for problems that need immediate attention. Keeping messages focused makes it easier for the team to respond fast.
• Rely on your Technical Account Manager: The TAM is not just there to fix issues. They can review workflows, recommend improvements, and help prevent problems before they happen.
• Stay organized: Assign one main contact in the agency to handle communication with support. This keeps conversations clear and avoids overlap.

When used well, 24/7 Premium Support becomes more than an emergency tool. It creates a steady line of help that agencies can count on every day.

The launch of 24/7 Premium Support gives agencies a stronger safety net for daily operations. Standard support works for smaller issues, but agencies that manage multiple accounts or fast-paced campaigns often need more than the basics.

For power users, Premium Support reduces delays by putting requests at the front of the line. Agencies with several subaccounts gain a direct channel that keeps client projects moving without interruption. For growing businesses, it provides reassurance that support will not slow down expansion plans.

The role of the Technical Account Manager adds another layer of value. By understanding how the agency operates, the TAM can guide improvements and help avoid recurring problems. This makes support more proactive instead of just reactive.

In practical terms, 24/7 Premium Support helps agencies protect client trust, save time, and focus more energy on growth. It is not just faster help, but a reliable system that supports long-term success.

Agencies that move to 24/7 Premium Support will see the difference in how quickly problems are handled and how smoothly operations run. Standard support often works, but Premium Support provides a faster and more reliable path when timing matters most.

The key results agencies can expect include:

• Faster resolutions: Issues are solved sooner, keeping campaigns on track and avoiding delays.
• Less downtime stress: With support always available, teams do not have to wait for business hours to get answers.
• Improved client trust: Quick responses help agencies deliver consistent results, which strengthens client relationships.
• Confidence to grow: Reliable support gives agency owners the freedom to scale without worrying that technical problems will slow them down.

Over time, these results add up. Agencies spend less energy waiting for help and more time building client success. That balance creates stability and long-term growth.

For agencies, support is more than a backup plan. It is what keeps client work moving and prevents small problems from turning into bigger ones. Standard support covers the basics, but agencies that move quickly often need more. That is where 24/7 Premium Support proves its value.

With a dedicated Slack channel, a Technical Account Manager, and true around-the-clock coverage, Premium Support makes help available whenever it is needed. It reduces downtime, protects client trust, and gives agency owners the confidence to focus on growth.

Getting started is simple. Agencies can activate Premium Support directly from the billing page in the dashboard. Once subscribed, the Slack channel is created, the TAM is assigned, and support is available at all hours.

24/7 Premium Support is not just faster service. It is a steady resource that strengthens operations and supports long-term success. Agencies ready for that level of reliability can subscribe today and put it into action.