Community Chat Feature: Build Member Connections

GoKollab now includes a community chat feature that allows members to send direct messages to each other. If you are part of the same group, you can start a chat right from the community discussion page.

All conversations are stored in a single inbox, which keeps things simple and organized. The search option makes it easy to find older messages without scrolling through long threads.

Members also receive a notification whenever a new message comes in. This makes it easier to keep track of conversations and ensures that important follow-ups are not missed.

In the past, GoKollab focused on group posts and community discussions. While this worked well for sharing updates, it often left conversations unfinished once the thread slowed down.

The new community chat feature changes that. Members can now keep talking outside of the main discussion and connect in real time. It turns GoKollab into a space where both group conversations and private chats work side by side.

This shift makes the platform feel more personal and more connected. Instead of relying only on public posts, members now have a simple way to continue discussions one-on-one.

Communities thrive when members feel connected. The community chat feature helps make that possible by giving people an easy way to build real relationships inside GoKollab.

Instead of waiting for replies on a post, members can start direct conversations and keep the momentum going. This makes it easier to follow up on ideas, ask quick questions, or share resources without slowing down the discussion.

For community leaders, this feature also creates a more engaging space. Members who feel comfortable reaching out to one another are more likely to stay active, contribute, and see value in being part of the group.

Getting started with the new community chat feature is straightforward. You don’t need extra tools or plugins, everything is already built into GoKollab.

Here’s how to find and use member chats inside your community:

• Inside your Kollab Account

1.1From your GoKollab dashboard, click into the community group where you want to connect.

1.2 Navigate to the Discussion Page within that group.

2.1 On the discussion page, look for the list of members who are part of that community.

2.2 Next to their name, you’ll see a chat option.

3.1 Click the chat option to open a new conversation window.

3.2 Click Start Chatting button

4.1 All ongoing chats will appear in your Unified Inbox.

4.2 Use the search bar in the inbox to find past conversations quickly.

5.1 Members receive notifications when they get a new message.

5.2 Check your notification center to ensure you don’t miss replies.

This process keeps conversations flowing inside GoKollab without needing outside apps or email threads. It’s a simple way to make your communities more connected and responsive.

The new community chat feature can be a powerful tool when used the right way. Here are some simple tips to help your members get the most value from it.

Use chat for quick follow-ups

• After a discussion in the group, send a short message to confirm action items or share a resource. It keeps ideas moving without waiting for the next post.

Encourage introductions

• When someone joins, suggest they send a quick hello through chat. It’s an easy way to break the ice and build stronger connections.

Create simple guidelines

• A few clear rules go a long way. Encourage members to keep messages respectful and focused so chats stay useful to everyone.

Support small group work

• Chats are perfect for small project teams. Members can coordinate tasks, ask quick questions, and share updates without cluttering the main group.

Stay on top of notifications

• Remind members to check their notifications so they don’t miss important replies. Consistent responses keep conversations active.

These small habits make chats more effective and help your community feel more connected day to day.

For agencies and community leaders, the community chat feature opens up new ways to keep members engaged. Instead of relying only on group posts, members can now connect directly with each other in real time.

This shift creates stronger relationships inside the community. When members feel comfortable reaching out, they are more likely to stay active and find value in being part of the group. That makes it easier to build loyalty and reduce churn.

For agencies running white-label communities, this feature adds another layer of professionalism. A built-in chat tool shows members that the platform is designed to support collaboration, not just conversation. It also gives leaders more confidence that their community can grow without needing outside tools.

The community chat feature is designed to make your groups more active and connected. Once members start using it, you can expect to see a few key results.

Members will engage more often since it’s easier to send a quick message than to wait for a reply in a discussion thread. This steady flow of communication helps keep the community lively.

You’ll also notice stronger peer-to-peer connections. Members can build relationships outside of group posts, which creates a sense of belonging and trust. That makes them more likely to stick around.

Finally, conversations are less likely to fade out. With chat, follow-ups happen faster, and ideas don’t get lost. Over time, this leads to more collaboration, better accountability, and a stronger overall community experience.

The new community chat feature in GoKollab makes it easier for members to connect, collaborate, and continue conversations in real time. By moving beyond posts and comments, this update creates a more interactive and connected community experience.

For members, it means stronger relationships and quicker follow-ups. For leaders and agencies, it means higher engagement and a platform that feels complete without the need for outside tools.

If you run a community in GoKollab, now is the time to encourage your members to start using chat. It’s a simple way to make your group more engaging, more valuable, and more connected.