Rental SMS Notifications Now Available in GoHighLevel

GoHighLevel now lets you send SMS notifications for rental booking events. Before this update, rental communication had fewer built-in options. Now, SMS can be used for the key moments where people need fast updates.

You can send SMS messages for booking unconfirmed, booked, canceled, rescheduled, reminder, and follow-up events. That gives you better coverage across the full rental booking process. The customer can get the right update at the right time, and your team can stay informed without checking the calendar all day.

You also get more control over who receives each message. Send the SMS to the contact, the business, or both. Each notification type comes with a default SMS template, but you can edit it, choose an existing SMS template, or create a new one. You can also send a test SMS before turning it on for live bookings, which is a smart move unless you enjoy fixing messy messages after they’ve already gone out.

Rental SMS notifications matter because rental bookings often need fast replies and clear updates. Email still has its place, but when someone is booking a rental, changing a time, or waiting for a reminder, a text message is usually easier to notice.

This helps reduce missed bookings, late arrivals, and last-minute confusion. It also cuts down on manual follow-up for your team. Instead of calling, texting, or checking who got what message, GoHighLevel can send the update when the rental event happens.

For agencies, this is a strong client win. Rental businesses want fewer gaps in their booking process. They want customers to show up, staff to stay informed, and updates to go out without babysitting the calendar. This update helps make that happen in a simple, practical way.

Rental SMS notifications are managed inside the Rentals area of Calendar Settings. You are not changing the rental booking page, rental listings, or the main calendar setup. You are simply turning on SMS as a notification option for the rental booking events that need faster updates.

Here are the steps to set it up:

• Access the Settings area in GoHighLevel.
• Open Calendars in Settings and Access Rentals and Global Settings.
• Open Rental Notifications.
• Edit the Rental Notification Event.
• Open the SMS Tab and Choose Who Should Receive the SMS.
• Review Your SMS Notification Settings.

To start, make sure you are logged in to your GoHighLevel sub-account.

• Go to the bottom of the Main Menu on the left-hand sidebar.

1.1 Click the Settings gear icon ⚙️.

• This opens the Settings dashboard for your sub-account.

• Inside the Settings menu, look under Business Services.

2.1 Click Calendars.

• This opens the Calendar Settings area inside your sub-account.

2.2 Click Rentals.

• This opens the Rentals area.

2.3 Click Global Settings.

• This opens the global settings for your rental booking setup.

• Inside Global Settings, you will see the rental settings menu.

3.1 Click Notifications.

• This opens the notification list for rental booking events.

3.2 You will see notification types such as:

• Unconfirmed
• Confirmation
• Cancellation
• Rescheduled
• Reminder
• Follow-up

Each notification can support different message channels, including Email, In-app, SMS, and WhatsApp.

• Choose the rental event where you want to enable SMS.

4.1 Find the notification type you want to update.

• For example, you may choose Unconfirmed, Confirmation, Cancellation, Rescheduled, Reminder, or Follow-up.

4.2 Click the pencil icon on the right side of that notification row.

• This opens the edit window for that specific rental notification.

• Inside the edit window, you will see several notification tabs.

5.1 Click SMS.

• This opens the SMS settings for that rental notification.

5.2 Make sure SMS notifications are enabled.

• If the toggle says Disable SMS notifications, check that the toggle is not set in a way that turns SMS off for this event.

5.3 Under the SMS tab, you will see the question, “Who should receive this notification?”

• Select Contact if the renter or customer should receive the message.
  • Use this for booking confirmations, reminders, reschedules, cancellations, and follow-ups.
• Select Business if your internal team should receive the message.
  • Use this when staff need to know about new bookings, changed bookings, or canceled bookings.

5.4 Select both Contact and Business if both sides need the same rental update.

• This is useful when a booking change affects the customer and your team.

5.5 Click Save.

• This saves the SMS settings for that rental booking event.

6.1 Review the notification row.

• You should now see SMS listed as an available channel for that notification.

6.2 Click Save Changes in the top-right area of the Rentals settings screen.

• This saves your rental settings changes.

6.3 Repeat the same process for any other rental booking events that need SMS alerts.

• Start with the most important messages first, such as Confirmation, Rescheduled, Cancellation, and Reminder.

This is the main benefit of the update. Rental SMS notifications give you a faster way to keep customers and your team updated when booking events happen. Once the right events are enabled, GoHighLevel can send booking updates without your team needing to chase every message by hand.

Rental SMS notifications work best when the message is short, clear, and easy to act on. Don’t overload the text with every small detail. Give the customer or team member what they need, like the booking status, date, time, location, and next step.

Use a different message for each recipient when it makes sense. A customer may only need a simple reminder or confirmation. Your team may need more detail, such as the customer name, booking change, or action needed. That small difference keeps each message useful.

Test each SMS before you use it for real bookings. This helps you catch unclear wording, missing details, or broken links before customers see them. Start with the most important events first, such as confirmations, reschedules, cancellations, and reminders. Then add more SMS alerts only when they serve a clear purpose.

Rental SMS notifications can help your booking process feel more organized without adding more work for your team. When customers get clear updates by text, they are less likely to miss key details. That means fewer late arrivals, fewer confused calls, and fewer manual reminders.

This is useful for rental businesses that deal with time-sensitive bookings, such as equipment rentals, event rentals, venue rentals, property rentals, and service-based rentals. If a booking is confirmed, changed, canceled, or coming up soon, the right SMS can keep everyone on the same page.

For agencies, this is a simple way to add more value for clients who use Rentals in GoHighLevel. You can help them set up cleaner booking communication, reduce follow-up work, and make their rental process feel more professional. It is not flashy. It just works, and that is the point.

Rental SMS notifications are a simple update, but they solve a real problem. Rental bookings need clear updates, and SMS gives you a faster way to send them without adding more manual work for your team.

With this update, you can send SMS alerts for key rental events like confirmations, cancellations, reschedules, reminders, and follow-ups. You can also choose whether the contact, the business, or both should receive the message. That gives you better control over how booking updates are handled inside GoHighLevel.

If you use Rentals in GHL, this is worth setting up. Start with your most important booking events, test each message, and keep the wording clear. Have you tried Rental SMS notifications yet? Think about where they could save the most time in your booking process.