Contact Page Customization in GoHighLevel: Build a CRM That Works Your Way

Before Contact Page Customization, every user inside GoHighLevel had to use the same contact layout. It did not matter if they were in sales, support, fulfillment, or management. Everyone saw the same screen.

That caused problems.

Sales reps need quick access to calls, notes, and opportunities. VAs often need tasks and custom fields. Account managers may focus on conversations and history. When everyone uses the same layout, the screen gets crowded fast.

Clutter slows people down.

Contact Page Customization fixes that by letting you design layouts based on roles. You can move modules where they make sense. You can hide fields that are not needed. You can keep key actions front and center.

This improves focus.

It also improves speed. When users only see what they need, they work faster. They make fewer mistakes. They stop clicking around trying to find information.

For agencies managing multiple sub-accounts, this matters even more. Each team can now work inside a CRM layout built for their workflow.

This update is not just about design. It is about control, clarity, and productivity inside your GoHighLevel CRM.

Contact Page Customization adds full layout control to your GoHighLevel CRM. You are no longer locked into one fixed contact detail screen.

You can now create up to five custom views per sub-account. Each view can have its own structure and module layout. This gives you real flexibility.

You can choose between a 2-panel or 3-panel layout. The 3-panel option is helpful for teams that manage a lot of contact data. The 2-panel layout keeps things clean and simple.

You can drag and drop modules across panels. Move conversations, opportunities, notes, tasks, and other sections where they make sense. You can also place modules between the All Fields tab and the Actions tab.

You can configure modules as tabs or dropdowns. This helps reduce clutter while keeping important information easy to find.

You can show or hide custom fields and folders. This allows each team to focus only on the data they need.

You can assign views to specific users or entire groups, including Agency Admins, Agency Users, Account Admins, and Account Users.

The contact card has also been improved. Key details like email, phone number, and address are easier to access.

And this is only the beginning. More enhancements are already planned.

Contact Page Customization is a Labs feature. That means it must be turned on before you can use it. This process only takes a few clicks. Once enabled, you will unlock the ability to create and manage custom contact layouts inside your CRM.

In this section you will:

• Access the Settings area in GoHighLevel
• Enable the Contact Detail View customization feature in Labs
• Confirm activation inside the Contacts section

To start make sure you are logged in to your GoHighLevel sub-account.

• Go to the bottom of the Main Menu on the left-hand sidebar.

1.1 Click the gear icon ⚙️ labeled Settings.

• This opens the main Settings Dashboard page.
• Here you will see Business Profile, Billing, My Staff, and other configuration options.

2.1 Click Labs in the Settings menu.

• The Labs Page displays experimental or newly released features.
• You can toggle features on or off from this page.

2.2 Locate the feature labeled Customize Contact Detail View.

• This option controls Contact Page Customization.

2.3 Toggle the feature switch to ON.

• When enabled, the toggle changes color to indicate activation.
• The feature becomes available immediately.
• No page refresh or restart is required.

3.1 Click Contacts in the Main Menu.

• This takes you to the Contact List page.

3.2 Open any contact record.

• You will now see layout customization options available.
• The system allows you to begin creating custom views.

If you do not see the feature:

• Refresh your browser.
• Confirm the Labs toggle is still ON.
• Ensure you are inside the correct sub-account.

Contact Page Customization is now enabled and ready for configuration.

Now that Contact Page Customization is enabled, you can create custom views for your team. In this section, you will build a new contact layout, choose panel structure, move modules, and control what information is shown.

You are designing how the Contact Detail Page looks and functions for specific users or roles.

Here are the steps to create and configure a Custom Contact View inside GoHighLevel:

• Access the Contacts section
• Open the Customize Contact Detail View builder
• Create a New View
• Select the Layout Structure
• Move and Arrange Modules
• Configure Modules as Tabs or Dropdown
• Show or Hide Custom Fields and Folders
• Save the Custom View

To start make sure you are logged in to your GoHighLevel sub-account.

• The Main Menu on the Left side of your screen has all the main areas that you work in when using GHL.

1.1 Click Contacts main menu item.

• This opens the Contact List Page.
• You will see all contact records in your sub-account.

1.2 Click Settings inside the Contacts section.

• This opens the Contact Settings area.

2.1 Click Customize Contact Detail View.

• This opens the Contact Detail View Builder page.
• You will see layout panels and draggable modules.

2.2 Click Create New View button.

• A configuration section will open.
• You will be prompted to name your view.

2.3 Enter a name for your view.

• Example: Sales Layout, VA Layout, Admin Layout.

2.4 Assign User

• Assign User and Hit Create
• The new view is created.
• You can now edit its layout.

3.1 Choose between 2-Panel Layout or 3-Panel Layout.

• 2-Panel Layout keeps the screen simple.
• 3-Panel Layout allows more information to be visible at once.

• The builder updates immediately to reflect your selection.

3.2 Click and hold any module.

• Example modules include Conversations, Opportunities, Notes, Tasks.
• Drag the module to a different panel location.
• A highlighted area shows where the module will be placed.
• Release the module to drop it into position.
  • The module is now repositioned.
  • You can rearrange modules as needed.

4.1 Select a module group area.

• You will see options for display format.

4.2 Choose Tabs or Dropdown

• Tabs keep modules visible across the top.
• Dropdown reduces clutter and stacks modules.
• The display updates immediately

Step 5.0 – Show or Hide Custom Fields and Folders

5.1 Locate the All Fields section.

5.2 Choose which custom fields or folders to display.

• Uncheck fields you do not want visible.
• Check fields you want included.

8.1 Click Save at the top of the builder page.

• Your layout is now stored.
• The view is ready to assign to users.

Contact Page Customization now allows you to repeat this process up to five times per sub-account. Each view can be unique and role-specific.

Contact Page Customization gives you power. But smart structure matters more than fancy layouts.

Design each view based on role, not preference.

Your sales team needs speed. Put Conversations, Opportunities, and Actions in the first panel. Keep calls, notes, and tasks visible. Hide deep custom fields they rarely use.

Your VAs and fulfillment staff need structure. Move Tasks, Custom Fields, and workflow data higher. Hide sales-only sections to reduce distraction.

Use the 3-Panel Layout for data-heavy accounts. This works well if you track many fields, tags, and opportunities.

Use the 2-Panel Layout for smaller teams. It keeps things clean and simple.

When using tabs vs dropdown:

• Use Tabs for high-priority modules
• Use Dropdowns to reduce clutter
• Avoid stacking too many modules in one panel

Do not overload the screen.

If everything is important, nothing is important.

Test each layout before assigning it to your full team. Open real contact records. Click around. Make sure the flow feels natural.

Contact Page Customization is not just about design. It is about workflow speed and focus inside your GoHighLevel CRM.

Contact Page Customization becomes powerful when you apply it to real team roles.

Let’s look at a few examples.

Sales Team Layout

Your sales reps need speed. They care about:

• Conversations
• Opportunities
• Call history
• Notes
• Next actions

Move these modules to the first panel. Keep the layout clean. Hide backend custom fields. This helps them focus on closing deals, not scrolling.

VA or Fulfillment Layout

Your VA may not care about pipeline stages. They care about:

• Tasks
• Custom fields
• Tags
• Order details
• Internal notes

Use a 3-panel layout if needed. Keep structured data front and center. Hide sales-only modules to reduce confusion.

Account Manager Layout

Account managers often need visibility across everything. Use a balanced layout:

• Conversations in one panel
• Opportunities in another
• Notes and custom fields in the third

This gives them full context during client calls.

Multi-Niche Sub-Accounts

If you manage different industries, each sub-account can have its own five custom views. This keeps layouts relevant to that niche.

Contact Page Customization reduces training time. It improves clarity. It helps each role work faster inside GoHighLevel.

Contact Page Customization is still evolving, but even now it gives you major control over your CRM layout.

Contact Page Customization is one of the most practical CRM upgrades GoHighLevel has released in a long time. It gives you control over how your team sees and uses contact data every single day.

Before this update, everyone worked from the same fixed layout. That meant clutter, confusion, and wasted clicks. Now you can build layouts based on roles, responsibilities, and workflows.

You can:

• Reduce screen clutter
• Improve team focus
• Speed up daily actions
• Assign layouts by user or group
• Build a CRM that fits your business

This is not just a design feature. It is a productivity feature.

Agencies can now create sales-focused views, VA layouts, and manager dashboards inside the same sub-account. That means better onboarding, fewer mistakes, and smoother operations.

If you have not enabled Contact Page Customization yet, go turn it on in Labs and test it with one team role first. You will see the difference quickly.

This is just the beginning of making your GoHighLevel CRM fully adaptable.

Have you tried Contact Page Customization yet? What layout are you building first?