GHL Level Up Update Summary – Conversations

GoHighLevel rolled out several updates aimed at improving conversation automation across the board. Whether you’re answering leads, booking calls, or tracking response time, these updates give you more control without adding complexity.

You can now connect more than one calendar to the Appointment Booking action in Conversation AI. This makes it easier to manage bookings across different teams or services without having to split up your workflows.

Conversation AI now supports public APIs. This means developers can hook into messages, workflows, and triggers from outside the platform. It’s a solid option for agencies building custom tools or client dashboards.

TikTok messages and post comments now flow into GHL like your other channels. You can reply, trigger automations, or assign them to your team. It’s a helpful step if your clients are active on short-form video content.

The Snippets page has a new look that loads faster and is easier to work with. You can group replies into folders, search by name, and keep everything organized when managing replies across accounts.

Trigger Links now have a cleaner layout. If you use a lot of links for tracking or automations, it’s easier to find what you need and make quick changes without digging through long lists.

Lead scoring is now easier to manage. The updated page makes it simpler to create rules and assign points based on contact activity. It helps you spot which leads are warming up without extra guesswork.

The Manual Actions page now shows your tasks in a cleaner format. It’s easier to assign steps, complete them, and keep track of what’s been done. That means less time hunting and more time closing.

You can now set response time goals inside the Conversations section. It helps teams stay on track and gives managers a clear view of how fast leads are getting replies.

The Conversations inbox got a full redesign. Messages load quicker, filters are easier to use, and the layout helps you focus on what matters. If you spend a lot of time in the inbox, this one’s a big win.

You can now change the chat agent’s display name and include a call recording notice if needed. It’s a small update that helps keep things clear for leads and compliant for your agency.

The new SLA tracking lets teams set reply goals and stick to them. When responses are faster, leads stay interested and are more likely to move forward. It’s a simple way to improve conversation automation and boost results.

Bringing TikTok messages into GHL cuts down the time spent switching between apps. Your team can now follow up from one place, keeping the conversation going without missing a beat.

The option to add multiple calendars inside Conversation AI makes booking easier for teams with different roles or services. It helps users keep things organized without having to build separate workflows.

These Conversation Automation updates are live and ready for you. If you haven’t tested them yet, now’s a great time. Try them out in your daily workflows and see how they help your team or your clients. Got feedback? The team would love to hear it. Share what’s working for you and where Conversation AI can improve even more.