Increase Customer Reviews Across SMS, Email & WhatsApp!
The new Multi-Channel Review Requests feature in GoHighLevel makes it easier than ever to collect customer feedback. By allowing businesses to send review requests via SMS, Email, and WhatsApp, this update ensures that you can reach customers through their preferred communication channels—increasing the chances of receiving valuable reviews!
🚀 Why You Need This Feature:
✅ Expand your review request strategy beyond one channel.
✅ Improve customer response rates by engaging them where they are most active.
✅ Use customizable messages and pre-built templates for a seamless experience.
✅ Track review requests with real-time reporting and optimize your strategy.
If you want to boost your online reputation effortlessly, this feature is a must-have!
What’s New?
1️⃣ Multi-Channel Review Requests
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- Send review requests via SMS, Email, and WhatsApp.
- Select one or combine multiple channels for maximum reach.
2️⃣ Easy Multi-Select Options
- A simple checkbox or dropdown lets you pick the channels you want to use.
- No need for separate requests—send them all at once!
3️⃣ Customizable Messages for Each Channel
- Personalize your review requests for better engagement.
- Ensure your message aligns with the platform and audience.
4️⃣ Pre-Built Templates
- Use ready-made templates to save time.
- Edit and match them to your brand voice.
5️⃣ Real-Time Tracking & Reporting
- Monitor delivery, opens, and clicks for each review request.
- Optimize your approach based on data-driven insights.
Why This Update is Important?
Before this update, businesses relied on a single channel (usually email) for review collection. However, not all customers check their emails regularly. Many prefer SMS or WhatsApp for communication, making single-channel review requests less effective.
With Multi-Channel Review Requests, businesses can:
✅ Improve review collection rates by reaching customers where they engage most.
✅ Increase brand trust with a higher volume of verified reviews.
✅ Streamline the review request process by sending messages across multiple platforms.
✅ Gain better insights into which channel works best for your audience.
This update solves the problem of low review request responses and helps businesses build a stronger online reputation effortlessly.
How to Implement Multi-Channel Review Requests in Your Business
Step-by-Step Guide
1️⃣ Access the Review Request Feature
- Navigate to Reputation Management in your GoHighLevel dashboard.
- Click on Request Reviews.
2️⃣ Choose the Communication Channels
- Select from SMS, Email, and WhatsApp.
- You can pick one or use multiple channels at once.
3️⃣ Customize Your Review Request Message
- Use the pre-built templates or create a custom message.
- Personalize the request with customer names for better engagement.
4️⃣ Send the Review Request
- Click Send Now or Schedule for Later.
- Review requests will be sent instantly or at a scheduled time.
5️⃣ Track & Optimize
- Monitor request delivery, open rates, and click-throughs.
- Identify which channel is generating the most reviews.
Customization Tips for Maximum Effectiveness
🔹 Test Different Channels – Some customers prefer SMS over email, while others engage more on WhatsApp. Try different combinations to see what works best.
🔹 Keep Messages Short & Engaging – Customers are more likely to respond to concise and friendly messages.
🔹 Personalize Your Requests – Use customer names to make the request feel more personal.
🔹 Send at the Right Time – Optimize the timing of your requests based on when your customers are most active.
🔹 Monitor and Adjust – Use real-time analytics to tweak your strategy for better results.
Benefits of This Feature
1️⃣ Higher Review Collection Rate
- Engaging customers on multiple channels increases response rates.
- Removes dependency on a single communication method.
2️⃣ Personalized Customer Engagement
- Tailor messages to each platform for a better customer experience.
- Maintain a consistent brand voice across channels.
3️⃣ Improved Reputation Management
- More reviews = higher credibility & trust.
- Strengthen your online presence with positive feedback.
4️⃣ Data-Driven Optimization
- Track which channel delivers the most reviews.
- Adjust your strategy based on analytics and insights.
5️⃣ Saves Time & Effort
- No need to send review requests manually on different platforms.
- Automate and streamline your reputation management process.
Final Thoughts
The Multi-Channel Review Requests feature in GoHighLevel is a game-changer for businesses looking to enhance their reputation.
With the ability to send review requests via SMS, Email, and WhatsApp, businesses can now:
✔ Engage customers more effectively.
✔ Increase review collection rates effortlessly.
✔ Improve brand trust and online reputation.
✔ Save time with automated and multi-channel outreach.
💬 What feature would you love to see next in GoHighLevel? Drop a comment below and let’s talk!
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