New App Review System Fixes You Need to Know

The app review system just got easier to use, especially for agency owners and admins.

Before, agency admins could only leave a review if they were tied to a sub-account. Now, that restriction is gone. If you run the whole agency, you can leave reviews without extra steps.

You also no longer have to write a review when you rate an app. If all you want to do is give a quick rating, you can. Adding a review is optional, not required.

Another important change is timing. You used to only have 15 days after installing an app to leave a review. That rule has been removed. Now you can rate an app anytime. However, if you uninstall the app, the 15-day limit still applies.

Lastly, sandbox accounts can no longer leave reviews. This helps keep feedback real and useful. It also stops test accounts from leaving fake or early reviews that don’t reflect real use.

These updates make the app review system more flexible and more accurate for everyone who uses the Marketplace.

GoHighLevel also made a few important changes to how app reviews are tracked and limited.

Reviews are now based on the app installation, not the user. That means if you install an app in a sub-account, only one review can be left for that install. This helps prevent repeat reviews from the same agency or team.

For apps targeted at agencies, only one review is allowed per agency. For apps meant for sub-accounts, you can leave one review per sub-account. It’s a clearer and fairer way to track feedback.

Also, sandbox accounts are now blocked from posting reviews. These test accounts often don’t reflect real use, and their reviews were causing confusion. With this change, the feedback in the Marketplace will come only from active users.

Together, these changes help clean up the app review system and make the ratings more reliable. If you build apps or rely on them to run your agency, this makes a difference.

The app review system is supposed to help you make better decisions. That only works if the reviews are real and come from the right people.

Before this update, some reviews were blocked by weird rules, and others came from test accounts that didn’t use the app in a real setting. That kind of feedback doesn’t help much.

Now, agency owners can actually leave reviews without having to switch accounts. That gives a clearer picture of what’s working across the board.

Also, by removing sandbox accounts and limiting reviews to one per install, GoHighLevel is making sure each review counts. You don’t get flooded with spam or repeated ratings from the same user.

And letting people leave a review after using an app for a while (instead of within the first 15 days) means the feedback is based on real use, not just early impressions.

All of this makes the app review system more accurate and more helpful. If you’re using the Marketplace to find tools, that kind of clarity makes a real difference.

Leaving a rating or review in the GHL Marketplace is now easier and more flexible. Here’s how to do it:

• The Main Menu on the Left side of your screen has all the main areas that you work in when using GHL

1.1  Click on the App Marketplace Menu Item.

• Access the ‘App Marketplace’ section of GoHighLevel
  • You’ll now be in the ‘App Marketplace’ section of GHL, where you can access the Funnels, Website, Forms, or Webinars section from the top menu:

1.2  Click on the All Apps menu link

• this will show you all apps available

2.1 Use the search bar or scroll to find the app you want to review.

2.2 Click on the app name to open the app details.

• this will open a new window where you can leave a review

• You no longer need to be tied to a specific sub-account to leave a review.

3.1 On the Overview of the App Installed scroll down to find where you can write review.

3.2 On the bottom part will see the Review Section Click the “Write a Review” button.

• this will open a pop-up window where you can select star rating

3.3 Select your star rating (1 to 5) by click the stars.

3.4 Click ‘ + Write a review’ for feedback this part is now optional.

3.5 Click ‘Submit’ button to save the star rating

Know Your Limits Based on Install Type

• The review system now uses install-based logic. Here’s how it works:
  • If the app is installed at the agency level, only one review can be submitted per agency.
  • If the app is installed in a sub-account, each sub-account can submit its own review.

Timing Rules for Reviews

• Timing rules are more flexible now, depending on install or uninstall:
  • You can leave a rating anytime while the app is installed.
  • If you uninstall the app, you have up to 15 days to leave your review.

Sandbox Accounts Cannot Leave Reviews

• To maintain quality, GHL has disabled reviews from sandbox or test accounts.
  • Make sure you’re logged in through a live, active account.
  • If you’re using a sandbox setup, switch to a live account to participate.

With these changes, the app review system now supports more reliable and accessible feedback for all users.

If you’re running an agency and using Marketplace apps, these updates to the app review system give you more control. Here are a few smart ways to make the most of them:

1. Skip the sandbox
   • Make sure reviews come from real accounts. Sandbox users can’t post reviews anymore, so have your team test apps from active sub-accounts or your main agency view.
2. Catch reviews before they disappear
   • If someone uninstalls an app, don’t wait. You’ve got 15 days to leave a review. A quick reminder to the user can help you collect honest feedback before the window closes.
3. Keep track across sub-accounts
   • You get one review per sub-account. Make a list of who has reviewed what so you don’t miss a chance or repeat it by accident.
4. Ask for quick comments
   • Even though a written review isn’t required, it still helps. A short comment adds context to the rating and helps others decide if the app is worth using.
5. Build it into your process
   • Set a simple rule in your agency, like reviewing apps after 30 days of use. It keeps things consistent and helps your team share feedback while it’s still fresh.

These tips help you get better insights from the app review system, while also doing your part to improve the Marketplace for other GHL users.

If you build apps for the GHL Marketplace, the updated app review system gives you better feedback to work with.

You’ll see fewer reviews from test accounts and more from real users who have installed your app in a live account. That makes the reviews more reliable and more useful.

Since each review is tied to an install, you can better track where the feedback is coming from. If it’s an agency-level install, you’ll see one review from the agency. If it’s installed in sub-accounts, you’ll get one review from each. This helps you understand how your app performs in different setups.

The update also gives users more time to leave feedback. They’re no longer limited to the first 15 days after install. That means reviews are more likely to reflect actual use, not just a quick first look.

With the app review system cleaned up, your ratings now carry more meaning. Real feedback from real use helps you improve your app and build trust in the Marketplace.

The app review system inside GoHighLevel just got a lot more useful.

Now, reviews come from people who actually use the apps. Agency admins can leave feedback without jumping through extra steps. Sandbox accounts are out. And timing rules are finally built around real use, not quick deadlines.

These changes make it easier to trust what you see in the Marketplace. The reviews are more honest and reflect how the app works in the real world.

If you’re an agency, use app review system update to share better feedback. If you’re a developer, this is your chance to learn more from the people using your tools.

The process is cleaner. The results are clearer. And that’s a win for everyone.